Hello Customer
Description de Hello Customer
Hello Customer est la solution CXM agile qui excelle dans la collecte d'informations clients à partir des feedbacks avec une précision d'IA exceptionnelle et un niveau de détail très poussé.
Recueillez, centralisez et distribuez les retours à travers les départements.
Analysez les retours en temps réel : classement des sujets et analyse des sentiments.
Détectez les mauvaises expériences client et fermez la boucle avec vos clients.
Déterminez précisément les facteurs ayant un impact positif ou négatif sur le CX en consultant le rapport KDA.
Nous nous intégrons à vos outils de CRM, de billetterie, d'UX et bien d'autres.
Qui utilise Hello Customer ?
Intersectoriel
Hello Customer ne vous convainc pas tout à fait ? Comparer avec une alternative populaire
Hello Customer
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Avis sur Hello Customer
Balwinder
Good way to get customer feedback
Commentaires : It helped me know my customers well.
Avantages :
A business can grow only by understanding customer needs and feedbacks. Hello customer is a great and easy way to know your customers in better way and this definitely increases the chance to grow a business efficiently.
Inconvénients :
I think this is really a great to reach and know your customers but, the company should increase its popularity.
Lieven
Alternatives envisagées :
important tool to work on customer centricity
Commentaires : Great tooling but even more important the great support and the possibility to discuss business challenges
Avantages :
Easy to use also on integration level, interesting customer insights
Inconvénients :
less performant tooling for long surveys
Réponse de l'équipe de Insider Metrics
il y a 2 mois
Thank you so much for your review Lieven, much appreciated! We will pass your feedback internally :)
isabelle
feedback
Commentaires : Good collaboration, we have the impression that - although not all the problems are solved - the remarks are listened to and in the short term small changes happen which make a difference in the way of using the system.
Avantages :
objective way of data processing , rather than individual interpretation
Inconvénients :
The text interpretation by Isaac in the several languages could be better
Navid
A great tool with a great team
Commentaires : NPS is one of the key metrics in Mindvalley and we are always striving to improve our products, services, and customer experience and Hello Customer helps us to achieve this goal.
Avantages :
Hello Customer brings all the NPS data of our different products in one place and helps us to understand our customers better and find out what are the things we should continue doing and what are the things that we should improve on. It helps us to know points of improvement and create product road maps and understand what are the things that we need to prioritize. Also, the platform helps to automatically calculate the NPS for different batches of the customers and compare different batches and program feedback and score in order to have a better overview of how a product is doing throughout the time and compared to other products. On top of that, Hello Customer's team are very friendly and helpful in guiding and helping and response very fast and clear. We have a great working relationship with them in the past years and happy to continue this relationship
Inconvénients :
I would like more control over the Quarantine periods (the system doesn't send multiple surveys to the same customer). In the sense that the Touchpoint can differentiate the quarantine period based on the metadata that we are sending to the platform. So if we are using the same touchpoint for programs A and B, I can set one Quarantine period. However, I would prefer that the touchpoint can differentiate these two and don't count one quarantine for both.
Réponse de l'équipe de Insider Metrics
il y a 3 ans
Hi Navid Thanks for the feedback, we love working with you too! We just wanted to reach out and let you know that we've submitted your request about the Quarantine period to our Product team for them to take into consideration. Your client partner Carmen will keep you updated on whether it will be in the roadmap or not. Thanks again! The Hello Customer Team
Tayfun
Delivers the promise.
Commentaires : The goal was to send NPS surveys, in the frequency that we'd like, with a quarantine period for customers, by uploading a custom Excel file, in multiple languages. And the product enables this, the way we want.
Avantages :
It works as expected and delivers what it says it does.
Inconvénients :
Reporting. It's practically useless. Where it displays information that can be used, if you need to capture this information for multiple points (in our case, different regions, divisions and markets) and if you need e.g. 10 different points (in our case, this is more) you have to update your filters 10 times by clearing all options and start filtering from scratch. Total waste of time. Expected improvements, suggestions of usage, etc. were shared 2-3 times, to 2-3 different people and these were never considered although many updates were received to the product, including a big one which looked like a complete overhaul.
Réponse de l'équipe de Insider Metrics
il y a 3 ans
Hi Tayfun! Thanks a lot for your review! Happy to read that we deliver what we promise. We were well aware that filters in the reporting module weren't saved and that his was causing friction with our users. To solve this we implemented 'Filter Sets' in our lastest November release. This new feature allows you to save the filters you've selected so you have easy access to them every time you use the analysis module. This will save you loads of time :) We're sorry to hear that you weren't aware that we've just implemented this. Our support team will get back to you with some help articles on the Filter Sets and from a communication point of view we're going to check how we can improve the release communication for both admins and users. Thanks again for your feedback and have a great day! The Hello Customer team
