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Description de Kipu

Logiciel cloud de dossier médical informatisé, conçu pour les centres de traitement du comportement et des addictions, qui offre des fonctionnalités telles que la facturation, le CRM et plus encore.

Qui utilise Kipu ?

Solution de santé mentale conçue pour les centres de traitement des addictions, les hôpitaux et les cliniques, permettant de faciliter la facturation, le CRM et le dossier médical informatisé.

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Kipu

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Kipu

Note moyenne

Note globale
4,8
Facilité d'utilisation
4,7
Service client
4,6
Fonctionnalités
4,7
Rapport qualité-prix
4,6

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
83%
4
13%
3
3%
2
1%
1
1%
Jessica
Jessica
Admissions Coordinator (É.-U.)
Utilisateur LinkedIn vérifié
Psychologie, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

An EMR that Sincerely Strives to Meet its Clients Where They Are At & With Exceptional Service

5,0 il y a 4 ans

Commentaires : The answer to safeguarding and organizing your patient information that integrates easily across platforms and per user. EMRs have much to do and KIPU does such a great job at it and that deserves recognition and praise.

Avantages :

I had been out of the business for a few years, with previous experience with EMRs and EHRs mostly from 2011-2013, so this was my first software to use since then, in a residential inpatient substance abuse care facility (ASAM Level III), and KIPU proved utterly worthy of this review and more. Not only is it an intuitive interface, for seemingly everyone, across the spectrum of positions and experience, it is COMFORTABLE using. I cannot say that for the majority of software in this industry, and I realize that that can be largely attributed to the innate complexity and vast array of information inherent to the field of healthcare, but KIPU really is in it to win it: win with unparalleled accessibility, a team of customer service gurus who are actually PRESENT (in not in actual in person, then as close to that as possible; something that to me, means everything) and who deliver upon their solutions and help, and persistent adherence to creating the best experience for all those who use the software, keeping in tune with industry changes, client feedback, and an unwavering effort to betterment largely unmatched by its competitors. But mostly, its the ease of use and unmatched team of customer service agents that do it for me.

Inconvénients :

There were a few places where the intricacy won out over simplicity of use; where the user had to keep in mind and remember certain nuances behind respective components (ex: Golden Thread) in order for it to function and coordinate seamlessly and across the platform. Otherwise, very little cons with KIPU. And an immense THANK YOU to such a wonderful, client-based team of truly helpful people who CARE.

Paul
Peer Recovery Support Specialist (É.-U.)
Santé, bien-être et fitness, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Comprehensive EMR System

5,0 il y a 7 mois

Commentaires : In the previous application we were using, we were regularly experiencing technical difficulties including outages. Kipu has provided a more stable platform that has proved easier to implement daily as well as less downtime and more time spent with the clients.

Avantages :

Sorting has been helpful with clients. Being able to access clients' data using partial matches as well as first and last names has helped. The flexibility of the program has been useful as well.

Inconvénients :

Sometimes when entering data in the text fields (i.e., the dates), if I switch to another box before the box updates and start entering the data in the previous box is not saved especially when the ordering of the items has been changed (as when it alphabetizes it)

Réponse de l'équipe de Kipu Systems

il y a 7 mois

Hi Paul, Thank you for your comprehensive review! We're glad to hear that Kipu's sorting features and flexibility have been helpful in your work, and that the switch from your previous platform has resulted in less downtime and more client-focused time. We've noted your feedback regarding data saving in text fields, and will look into this for potential improvement. Your feedback is incredibly valuable as we continue to improve Kipu. Thank you for being part of the Kipu community!

Rachel
Therapist (É.-U.)
Hôpitaux et soins de santé, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

The Lie of “the gold standard”

1,0 il y a 6 mois

Commentaires : I could honestly go on for days about why I don’t like this software but the biggest part is the lie of them calling themselves “the gold standard” on EHR when I’ve used cheaper softwares that are 10x more effective and efficient. I’ve been nothing but disappointed since day 1 of using Kipu. It’s caused me so much frustration and my team and I have to keep up with things on spreadsheets and paper still just to be able to stay organized when (for the cost of this software) should never have to use outside tools to run our program. Several things I’ve asked for Kipu responds with “Kipu doesn’t support this feature at this time” and it’s simple things that every other software I’ve used does with no question” so…..”Rachel does not support Kipu at this time” lol 😂

Avantages :

Nothing at all…honestly disappointed about all features accept that it’s hippa compliant just like any other. It looks pretty like the face sheets are cute.

Inconvénients :

-- Calendar and notes are not connected. The calendars on EHR's typically will connect appointments on calendar with the clinical note and will pre-populate date, time, service type, client name, billing provider, diagnosis codes, (and possibly tons of other important information) that the clinician shouldn't have to click or choose. This creates organization and efficiency and saves a lot of time and frustration. Kipu doesn’t do this - Calendar will suddenly stop working and won't allow me to push buttons or choose time of service without reloading the whole program.-terrible customer service: you have to write tickets for every problem and cannot talk on the phone to a person. It just took me 3 days to communicate back and forth about an issue with a calendar glitch where unwanted appointments won’t delete….the issue still isn’t resolved I’m on to day four. They’re response is for me to tell them the times the appointment are and have them delete them for me Lol 😂 like THATS an effective solution….I don’t have time to submit a ticket every time I need to delete something from my own calender…….and Don’t expect a response faster than 24 hours.

Réponse de l'équipe de Kipu Systems

il y a 5 mois

Thank you for sharing your feedback. We sincerely apologize for the challenges you've faced. We're dedicated to enhancing our software and service, and your insights are crucial for our growth. We're actively addressing these issues and have reached out to you offer direct assistance so we can reach a final resolution. We value our community members and are committed to ensuring a positive experience with Kipu. Thank you for allowing us the opportunity to make it right.

steven
Operations Director (É.-U.)
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Kipu- user friendly.

5,0 il y a 7 mois

Commentaires : Been using it for years and I absolutely love it. I recommend it every where I go if there using something different.

Avantages :

If I do have a problem there is always someone to talk to and resolve my issue quickly.

Inconvénients :

Don’t really have one. It’s basically a do it all system.

Réponse de l'équipe de Kipu Systems

il y a 7 mois

Hi Steven, Thank you for your glowing review and for recommending Kipu! We're thrilled to hear that you find our system user-friendly and that our support team has been helpful in addressing any issues promptly. Your loyalty and trust over the years mean a lot to us, and we're honored to be your choice of system. Thank you for being a valued member of the Kipu community!

Rebecca
Behavioral Technician (É.-U.)
Hôpitaux et soins de santé, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Kipu Review

5,0 il y a 7 mois

Commentaires : I like using KIPU and have used similar products, it is by far the easiest to learn and to teach.

Avantages :

I like that it is easy to use and navigate. Also, when I am training a employee it seems easy for them to catch on to as well.

Inconvénients :

Its has gone down twice since I have been an employee at my job, and that is only a little over six months.

Réponse de l'équipe de Kipu Systems

il y a 7 mois

Hi Rebecca, We're thrilled to hear that you and your team find Kipu easy to use and train with. We aim to make our platform as intuitive as possible. We understand the inconvenience that can be caused by any downtime and we're continuously working on enhancing our system's reliability and doing this during low usage times like overnight. We appreciate your feedback and are glad to know that you have a positive experience overall. Thank you for being a part of the Kipu community!