Description de Member Solutions

Plateforme de gestion des membres qui permet de gérer des inscriptions à des événements via une base de données en ligne centralisée.

Qui utilise Member Solutions ?

Solution de gestion de club pour les PME qui regroupe des fonctionnalités de marketing automation, de réservation en ligne, de planification et de publication avec traitement intégré des paiements, etc.

Member Solutions Logiciel - 1 Member Solutions Logiciel - 2 Member Solutions Logiciel - 3 Member Solutions Logiciel - 4 Member Solutions Logiciel - 5

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Aucune fonctionnalité n'a été évaluée par les utilisateurs de ce logiciel.

Avis sur Member Solutions

Note moyenne

Note globale
4,0
Facilité d'utilisation
4,0
Service client
4,3
Fonctionnalités
3,6
Rapport qualité-prix
3,7

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
58%
4
13%
3
11%
2
6%
1
13%
Gary
Owner (É.-U.)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Member Solutions will free you up to do what you love to do - teaching martial arts.

5,0 il y a 8 ans

Commentaires : Member Solutions has serviced my business, The Baltimore Martial Arts Academy, since its inception in 1996. Over the years, I have been approached by other billing companies such as EFT, Martial Soft, Mind Body, Kicksight. and others. All of these other companies claimed they could save me money and offer better service for my business. This could not be further from the truth and was obvious to me even after a few minutes on the phone with them.
If you are just starting your business, I can promise you that you will have delinquent customers from time to time. If you are already in business, you would agree with me that a 10% delinquency rate is typical. Dealing with delinquencies is not fun and not something you want to spend your time doing. Let the professionals at Member Solutions handle this for you and pay the extra money ' it's worth every cent.
I once received a phone call directly from Joe Galea, an executive officer of Member Solutions and at the time an owner. He called to simply touch base and ask me what I thought about the service that I had been receiving from Member Solutions. We talked for almost 45 minutes and afterwards I felt like I made a friend. Once even Joe's mom called me for the same reason! This warmed my heart and made me feel truly valued not only as a customer but as a person, you can't put a price on that. My wife and I also met Joe in person at a Member Solutions event in Philadelphia. I can tell you that he is a genuine and a sincere person and he really does care about his clients.
Annette Benning, one of the client specialists at Member Solutions, is my constant life-saver. She calls me at least once every month just to ask me if there is anything that I need to discuss concerning my account. Whenever I have a question or an issue I call Annette directly and she is always available. In fact, Annette usually preemptively calls me before I even know I have an issue! You can ask my wife, Annette has saved my butt many times. She is awesome!
If you're considering handling billing on your own ' don't. If you considering another billing service ' don't. Member Solutions will free you up to do what you want to do and what you love to do, teaching and sharing martial arts with your students.

Réponse de l'équipe de Member Solutions

il y a 7 ans

Gary, it is great to hear from a satisfied client of 19 years. At Member Solutions, we take pride in developing and maintaining Long Term Relationships with our clients. Thank you for such an in depth review of Member Solutions, and know that we appreciate your business. I look forward to many more years of success. - Joe Galea - Senior Vice President Client Relations

Jacki
Enrollment/Program Director (É.-U.)
Sports, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Super easy to use, and when it's not, just call someone! Everyone is great help!

5,0 il y a 5 ans

Commentaires : I don't have to chase people who are problematic. If i have questions someone always answers. I never have to wait long to talk to someone. Everything that i implement in the software happens fast.

Avantages :

I like the ease of access. Everything is super straight forward, logical and makes sense. I really like the layout and how everything is set up for data entry. I also like it allows the option for statement billing. It's really flexible with the options it allows the client to enter. Everything is easy to see and easy to find.

Inconvénients :

The only issue I've ever had was just where do I find this and I just call and talk to someone and they help me right away. If I were to improve anything, and this is just minor, but the font size is small on the navigation and me, and a few of our other instructors, all wear glasses and find it difficult to read at times.

Réponse de l'équipe de Member Solutions

il y a 5 ans

Jacki, thank you for your kind words, feedback and recommendation. We are always happy to help our clients--whenever or wherever they need us. We're grateful for the opportunity to serve you and your business. We look forward to our continued partnership.

Lauren
Lauren
Program Director (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Software can be challenging and lacking functionality, but customer support is always helpful.

3,0 il y a 5 ans

Avantages :

The task and alert system for tracking what needs to happen next to follow up with a lead or member is incredibly useful, as well as the associated "Contact log" that lets you see all of the correspondence you and other employees have recorded with a lead. Different businesses will find different levels of success with using it's various reports and features based on how they initially set up the software and what kind of check-in system they use.

Inconvénients :

Sometimes does not communicate properly with MS billing side so that discrepancies appear once in a while. Small functionality bugs, like not being able to set a class or event to repeating forever, create annoyances and problems. Customer service can help with work arounds. Web Widgets are useful, but lead capture widget is very constrained to specific inputs.

Réponse de l'équipe de Member Solutions

il y a 5 ans

Lauren, thank you for sharing your feedback. We're so glad to hear that we've helped you with tracking tasks and communications to both leads and members. We are currently working to enhance billing synchronization. In the meantime, please contact to our support team with any issues or concerns. We'd like to learn more about how we can improve your experience. You can reach us at 877.600.3811 or support@membersolutions.com. - The Member Solutions Team

Courtney
Operations Manager (Canada)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I find it frustrating how many things cant be tailored or edited in a way that would better serve us

4,0 il y a 5 ans

Avantages :

The customer service- they are always so quick to respond. The chat function makes life super easy! Reps are awesome.

Inconvénients :

Invoicing has many limitations. Can't edit or go back once an invoice is created. Software seems to have random glitches with invoicing. It will show that it's processed and then the next day it will go back to being owing, etc.

Réponse de l'équipe de Member Solutions

il y a 5 ans

Courtney, thank you for sharing your feedback. We¿re grateful for the opportunity to provide you with excellent customer service. If you have any questions regarding editing and processing invoices please contact our support team at 877.600.3811, as we have a very recent release with enhancements to these areas. Thank you for your partnership. -- The Member Solutions Team

Raquel
Owner (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Decent but needs more options

4,0 il y a 5 ans

Avantages :

Ease of low maintenance with ppl being able to book and pay all at once. It is easy to log on most of the time

Inconvénients :

You only have the option to cxl a class directly before the class or 24 hours prior. It is a HUGE disatifier

Réponse de l'équipe de Member Solutions

il y a 5 ans

Hi, Raquel. Thank you for taking the time to share your thoughts on our software and services. We're so glad to hear that we've helped keep your bookings low maintenance. I have submitted your thoughts on allowing an hourly designation to booking cancellations, for future development consideration. If there¿s any additional information required, a Support Representative will reach out to you. Thank you for your business and partnership. -- The Member Solutions Team