Pour qui ?
Councillors, MPs, MSPs, AMs, MLAs, union representatives and their staff in the UK.
Notes moyennes9 avis
- Note globale 5 / 5
- Facilité d'utilisation 5 / 5
- Service client 5 / 5
- Fonctionnalités 4.5 / 5
- Rapport qualité-prix 5 / 5
Informations sur le produit
- À partir de 5,00 $US/mois
- Prix Discounts available for team subscriptions.
- Version gratuite Non
- Version d'essai gratuite Oui
Cloud, SaaS, web
Formation en ligne en direct
Support en horaire de bureau
Informations sur l'éditeur
- Fondé en 1987
En savoir plus sur eCasework
eCasework is the all-in-one solution for elected representatives. It's a notebook, address book, email inbox, diary and filing system rolled into one: a place to collect cases, keep track of people's issues and solve problems efficiently. Our web-based casework software is hosted in the cloud, meaning you can manage your cases anytime, anywhere on your computer, tablet and smartphone.
eCasework - Fonctionnalités
- Classification des plaintes
- Gestion des assurances qualité
- Gestion des cas
- Gestion des commentaires
- Gestion des enquêtes
- Gestion des formulaires
- Mesures correctives (CAPA)
- Portail libre-service
- Suivi des médias sociaux
- Suivi des plaintes de clients
- Suivi des problèmes
Avis les plus utiles sur eCasework
Publié le 11/05/2017
eCasework is a vital part of my toolkit as a local councillor.
Avantages: The best thing about eCasework is it allows me to track all my open casework in one easy place. The system provided by the council is not suitable for my needs, as it is really designed for officer demands and not the demands of a councillor.
Inconvénients: The one niggle I have with the software at the moment is the difficulty of searching for a case and not being able to click to open the case itself. This seems cumbersome.
Réponse de l'éditeur
envoyé par Porism le 11/05/2017
Thanks so much for your kind words, Andrew, and we're glad you find the tool vital to your work. When we set out to build eCasework, we wanted it to enable elected representatives to get things sorted in their area, so it's fulfilling to know it's doing that for you.
Your point about the search tool has been noted and we're already working on improvements to Search for the next release, keep an eye on the newsletter. Thanks again :)
Publié le 31/05/2017
Excellent software, makes my job a lot easier - would highly recommend.
Avantages: I like the functionality, the ease of use and being able to store our inform in one, easy to access location. The staff are fantastic, very accommodating and take your ideas on boards. We have had no major issues since starting to use the software and feel reassured by the security in place considering the sometimes sensitive nature of the information held. We had looked at other software providers in our search for finding one that would fit our requirements and the one month free trial was an added bonus and the overall value for money cannot be beaten.
Inconvénients: I wouldn't class it as a con so much, there are small features that we would like added but the staff at ecasework are happy to take our ideas on board and see if they can marry them into the software. We have a progressive relationship and as our input into the software grows, we can offer suggestions that we know will be looked at and not dismissed as soon as they have been received.
Réponse de l'éditeur
envoyé par Porism le 31/05/2017
Supporting political offices as well as individual representatives is one of our objectives, and it's fulfilling to know that you can manage your team's casework with us. Keep sending in those feature requests, Sarah, and thank you very much this review!
Publié le 14/06/2017
Excellent System that makes handling casework much FASTER and EASIER!
Commentaires: Quick and fast - saving me loads of time!
Avantages: Top of my list are the stand out levels of customer service, (personal and very quick response every time), and the ability to tag an area of the software and quickly send a message suggesting improvements or expressing an opinion....and several times they have adjusted the software to make exactly the improvements I have suggested, or asked me some further questions to make sure they get it right, (often within a few days) Software: Easy and intuitive ; flexible & quick to use; setting review dates; email facility; keeps docs & photos together and organised - even the most complex cases; access on smartphone allowed me to set-up/ update cases while speaking to customers, (avoiding writing info down to add later).
Publié le 26/06/2019
Casework made simple
I have been very happy with eCasework, it has worked very well for our office as we have a number of users and we can all update cases and find information very quickly.
The ability to set a reminder and due date is extremely useful in a busy office, it helps to keep on top of our case load.
Avantages: Very easy to use and organise cases. It is easy for different users to add information and update cases so everyone has access to the information. The tags and graph is also very handy and a helps to map out what we are dealing with.
Inconvénients: Can be very glitchy with the update function. Doesn't copy and paste very well from emails or documents.
Publié le 26/06/2019
Use of eCaswork as a Councillor
Commentaires: Mainly used as a means of keeping all my e-mails on record and in one place for retrieval. Functionality is very easy.
Avantages: Easy to use, support excellent (although I didn't need to use it that often). My feedback was acted upon.
Inconvénients: Could do with added functionality to set up template letters & e-mails and print of envelopes. Also, search function against names as I have now built up hundreds of constituents and having to scroll down is a bit of a pain.