TRACK Hospitality Software

Logiciels les + demandés


Pour qui ?

TRACK Pulse is built specifically for the hospitality industry.

Notes moyennes

8 avis
  • Note globale 4 / 5
  • Facilité d'utilisation 4 / 5
  • Service client 4 / 5
  • Fonctionnalités 3.5 / 5
  • Rapport qualité-prix 3.5 / 5

Informations sur le produit

  • Version gratuite Non
  • Version d'essai gratuite Non
  • Déploiement Cloud, SaaS, web
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • TRACK Hospitality Software
  • http://www.trackhs.com
  • Fondé en 2009

En savoir plus sur TRACK Hospitality Software

TRACK Hospitality Software is an enterprise trusted software provider for Vacation Rentals, Resorts, and Hotels. Offering solutions built around the industries leading CRM with integrated modules to deliver the best end to end experience for guests, owners, and property managers. TRACK has been awarded the Top Property Management Software for 50+ unit property managers as well as "Software of the Future". Learn more about TRACK's CRM, Pulse Contact Center, and Property Management Software today

TRACK Hospitality Software - Fonctionnalités

  • Automatisation du marketing
  • CRM
  • Carte de fidélité
  • Comptabilité intégrée
  • Gestion de la maintenance
  • Gestion des employés
  • Intégration GDS et OTA
  • Location saisonnière
  • Point de vente (PDV)
  • Prise en charge de plusieurs établissements
  • Propriété unique
  • Réservation en ligne
  • Séjour prolongé
  • Traiteurs
  • Gestion de l'impôt
  • Gestion de site web
  • Gestion des locataires
  • Gestion des places vacantes
  • Paiements en ligne
  • Portail des locataires
  • Vérification de crédit
  • Avis et notes des clients
  • Base de données de biens
  • Gestion des contacts
  • Gestion des fournisseurs
  • Gestion des frais et des commissions
  • Gestion des leads
  • Gestion des ordres de travail
  • Gestion des réservations
  • Gestion des tâches ménagères
  • Relevés de propriétaires
  • Traitement des paiements
  • Codes courts
  • Coupons mobiles
  • Envoi de SMS en masse
  • Gestion des contacts
  • Jeux concours par SMS
  • MMS
  • Messagerie bidirectionnelle
  • Messagerie planifiée
  • Mots-clés mobiles
  • Personnalisation de messages
  • Rapports et analyses
  • Sondages et votes
  • Centre d'appel mixte
  • Centre d'appels entrants
  • Centre d'appels sortants
  • Chat en temps réel
  • Enregistrement des appels
  • Gestion de la remontée des problèmes
  • Gestion des campagnes
  • Gestion des listes d'attente
  • Journalisation des appels
  • Mode progressif (progressive dialer)
  • Numéroteur manuel
  • Numéroteur prédictif (predictive dialer)
  • Rapports et analyses
  • Réponse vocale interactive
  • Scripts d'appel

Produits suggérés

Avis les plus utiles sur TRACK Hospitality Software

I have never used a lead management system before using track. I now use it daily.

Publié le 28/04/2018
Mindy M.
Agent
Hôtellerie, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: This software keeps me organized and in contact with my leads

Avantages: The software is great to keeping track of leads for inbound and outbound calls. It allows you to keep notes within the system as well. Their support team is excellent and always quick to respond when help is needed.

Inconvénients: It would be great if the system would combine leads. It isn't helpful for when my co-worker and have both been working on the same lead and one of us wins the lead which makes one of us have to close to a lost sale.

Réponse de l'éditeur

envoyé par TRACK Hospitality Software le 01/05/2018

Hi Mindy-

Thank you so much for taking the time to review TRACK Pulse. We're so happy that you are utilizing our lead management software on a daily basis and that it was been beneficial to your business operations. We'd also like to thank you for the feedback on how we can improve the software. We will continue to innovate our product to help fit the needs of your unique business. Your insights are greatly appreciated!

Product is easy to set up and very user friendly.

Publié le 19/07/2017
Nikki L.
Property/Reservation Manager
Immobilier, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Very cost effective for our company which we have over 850 properties. New features are added throughout the year which gives us more functionality with the product and shows it is continually growing to fit our needs. Track is very interactive on hearing our requests on implementing new features that helps with our business.

Inconvénients: On certain periods of software updates we experience some errors on which we will have to send support tickets to have those resolved. Usually, it only takes a quick refresh to resolve but knowing beforehand when these updates will happen will help eliminate this issue.

Réponse de l'éditeur

envoyé par TRACK Hospitality Software le 28/07/2017

Thank you for your review! We are glad you are happy with TRACK and we are working to make sure you are aware of all major releases ahead of time!

Track Pulse lead tracking is great!

Publié le 30/04/2018
Alaina D.
Owner
Événementiel
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I like the software in general as it is very similar to other property management software at a lower price point.

Avantages: I like that I can create a lead and save important details. The follow up is a great tool for sales conversions and the call scoring keeps our customer service levels up.

Inconvénients: You cannot merge leads together once created which is helpful is someone is calling from a different phone number. I have used Navis software and this is a great tool to make sure conversions are accurate.

Réponse de l'éditeur

envoyé par TRACK Hospitality Software le 01/05/2018

Hi Alaina-

Thanks for your review. We are very excited to hear that you are so happy with our product and we are continuing to innovate TRACK to make it the best possible software for all of our user's unique needs. Thanks so much for providing this feedback!

TRACK Hospitality Software review

Publié le 22/05/2019
Terri K.
Reservatioins Supervisor
Hôtellerie, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
2 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: We use this as our phone system. Very easy to use, and the reports are accurate and hold the agents accountable.

Inconvénients: No customer support. We have been trying to find out who our current rep is since November. Have sent multiple tickets since that time with no response at all.

Best Software on the Market....Hands Down!

Publié le 13/01/2015
Scott R.
Vice President / General Manager
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: Over the years we've used a few different reservation softwares, but nothing compares to what the TRACK property management software has to offer. First and foremost, TRACK has great customer service and stays on the cutting edge of technology across their entire platform. They are always looking at ways to improve and they are willing to listen to suggestions & feedback from their clients. There are so many areas that could be highlighted within the TRACK PMS, but some of my personal favorites are: The user friendly reservation process which allows staff to book reservations with ease, without having to click through multiple screens to book a simple reservation. This is one of the most critical pieces to a good software platform, but most of the time overlooked; The accounting and reporting has it all, from yield management to rate management, it has everything necessary to operate at a high level; The housekeeping and maintenance has many different features to help make the entire company operate more efficiently. Across the board the TRACK property management software is certainly on the right TRACK to move forward.

Réponse de l'éditeur

envoyé par Track Hospitality Software le 14/01/2015

Thank you for your nice comments, we're glad you like the system and appreciate your business!

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