17 ans à aider les entreprises françaises
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Reflektion
Description de Reflektion
Reflektion génère des millions d'événements de conversion incrémentielle pour les principaux commerces de détail de toutes tailles, y compris Disney, Marmot, ONeill Clothing et Godiva. Les solutions de commerce personnalisées en temps réel de Reflektion permettent à ces commerces de saisir les préférences et les intentions de chaque client et d'y répondre, augmentant ainsi les conversions des clients et les recettes des commerces de détail de plus de 20 %. L'entreprise est soutenue par des investisseurs de premier plan, notamment Battery Ventures, Hasso Plattner Ventures et Intel Capital.
Qui utilise Reflektion ?
Reflektion collabore avec les entreprises e-commerce qui cherchent à augmenter leurs recettes par visite en examinant l'intention de chaque client et en y répondant en temps réel.
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Reflektion
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Avis sur Reflektion
The Service to Get for a Personalized Customer Experience
Commentaires : We chose Reflektion to help improve conversion and RPV with the full wishlist of tools--preview search, product recommendations (including within email), full page search, category pages, and personalized content. Reflektion allows us to have complete control over the business rules, merchandising, and much more.
Avantages :
I like the fact that Reflektion has everything we need such as preview search, product recommendations (including within email), full page search, category results, and personalized content. The full control over merchandising is very smooth and powerful within their customer engagement console.
Inconvénients :
The initial setup was a bit more challenging than we expected but was in part due to the complex detail of our product facets. It would've been helpful to have better insight into how the requests and responses would work and how we should tie that into our feed updates we used for Reflektion recommendations and preview search.
Alternatives envisagées précédemment :
Reflektion - Search & Personalization
Commentaires : Reflektion is providing us with personalization and enhanced search, neither of which we had before using the service.
Avantages :
Preview search and full-page search represented a significant increase over our existing capabilities. Customers can now better navigate our 2,000+ title catalog and as a result we have grown our business. Automating product recommendations has saved us a ton of time. Personalized email modules are some of our most effective marketing tools. And the service almost never experiences downtime.
Inconvénients :
It can take a long time for the personalization to start surfacing applicable results, especially if a title is not one of your best sellers. Getting the product feed just right has been a long-term challenge, but I believe we've finally landed where we want it to be. The customer support team has had more turnover than I would like, requiring some retraining on our part, but it's never resulted in any service interruptions.
Good personalized search
Commentaires : Overall, we were pleased with the results from the personalized recommendations that Reflektion givies our customers .
Avantages :
We used this search to customize products to our customers on our ecommerce website. Over time, widgets across our website have provided positive sales to us.
Inconvénients :
The whole process of working with our dev team to setup was a bit overwhelming, but we eventually got there. Customer support on their side could've been a little better.
Alternatives envisagées précédemment :
Reflektion - Highly Customizable Search Solution
Commentaires : We selected Reflektion after assessing several search vendors, due to the customizable design, size of the organization and their reputation. Implementation did not take very long, and we have now implemented the search solutions on all of our international sites. It's easy to tweak and customize search settings, and our conversion has increased nicely from search.
Avantages :
Easy to use and understand search capacities, very easy to customize and nice results. Great team and support.
Inconvénients :
A little challenging to set up at first, but they helped along the way.
Big Improvement in our Personalization
Avantages :
Easy to implement with GTM and we love the preview search machine learning relevancy.
Inconvénients :
While the implementation went fairly smooth, it could have gone smoother yet.
