Pour qui ?

Les start-up et les PME qui ont besoin de recevoir et de passer des appels à partir de leur site web, de leurs réseaux sociaux et de leurs téléphones, le tout en un seul endroit et à un prix abordable.

Notes moyennes

62 avis
  • Note globale 4.3 / 5
  • Facilité d'utilisation 4.5 / 5
  • Service client 4.5 / 5
  • Fonctionnalités 4.1 / 5
  • Rapport qualité-prix 4.3 / 5

Informations sur le produit

  • À partir de 20,00 $US/mois
  • Version gratuite Non
  • Version d'essai gratuite Oui
  • Déploiement Installation (Mac)
    Cloud, SaaS, web
    Installation (Windows)
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation Formation en ligne en direct
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Toky
  • https://toky.co
  • Fondé en 2014

En savoir plus sur Toky

Toky est une solution complète de téléphonie dans le cloud conçue pour les petites et moyennes entreprises qui permet de connecter les clients de votre site web, de votre page Facebook ou de votre branche d'activité à une plateforme centralisée avec laquelle vous pouvez gérer vos appels vocaux en équipe. Toky vous permet également de passer des appels et d'envoyer des SMS pour les ventes et le support client facilement et à un prix abordable. Les intégrations avec CRM et les outils de collaboration vous aident à améliorer les processus métier.

Toky - Fonctionnalités

  • Amélioration de la qualité de la voix
  • Communications unifiées
  • Cryptage
  • Enregistrement des appels
  • Gestion des contacts
  • Groupes d'appel
  • Liaisons SIP
  • Mise en attente des appels
  • Reconnaissance SVI et vocale
  • Automate d'appel
  • Gestion des centres d'appel
  • Gestion des contacts
  • Gestion du télémarketing
  • Numéroteur prédictif (predictive dialer)
  • Rapports et analyses
  • Reconnaissance SVI et vocale
  • Suivi des appels
  • VoIP
  • Centre d'appel mixte
  • Centre d'appels entrants
  • Centre d'appels sortants
  • Chat en temps réel
  • Enregistrement des appels
  • Gestion de la remontée des problèmes
  • Gestion des campagnes
  • Gestion des listes d'attente
  • Journalisation des appels
  • Mode progressif (progressive dialer)
  • Numéroteur manuel
  • Numéroteur prédictif (predictive dialer)
  • Rapports et analyses
  • Réponse vocale interactive
  • Scripts d'appel
  • Accès mobile
  • Centre d'appel virtuel
  • Conférences web
  • Enregistrement des appels
  • Journalisation des appels
  • Reconnaissance SVI et vocale
  • Routage des appels
  • Répertoire d'employés
  • Suivi des appels

Avis les plus utiles sur Toky

Great phone solution for sales and customer support

Publié le 11/03/2019
Juan pablo V.
Co-Founder
Internet, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Our sales agents need to call customers in several countries, and we also wanted to have local phone numbers in many of these countries, so we can receive inbound local phone calls too. Toky was able to solve these basic requirements and more because its integration with Salesforce is a time saver, the customer service team is really nice and helpful.

Avantages: Toky offers several features to improve customer service and sales. Our agents can make international calls easily and all the inbound and outbound calls are automatically synchronized with Salesforce, which is great because our agents don’t need to spend time adding notes after every call, they just add comments to the notes create by Toky. Customer service is great and ready to solve all our needs. We have tried other relevant phone solutions of the market... but Toky was the only one that worked perfect all around the world (including Latam)

Inconvénients: Right now there is nothing i can say I don´t like about Toky service.

Réponse de l'éditeur

envoyé par Toky le 15/03/2019

Hello Juan Pablo,
Thank you so much for your review. Our team at Toky feels gratified when our customers are having a great experience with our product and our customer service. It's good to know you find our Salesforce integration very useful and our team is always working on improvements in this one and the other integrations available, we know they help boost productivity. Please feel free to contact our customer support if you have any further comments or suggestions you wish to share. Again, thank you for taking the time to review Toky!

Regards

Surprising in the best possible ways!

Publié le 12/03/2019
Annie M.
UX writer & Customer communications manager
Services financiers, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It started with the smart personalization on the website - the system recognized my IP and surfaced a link to information tailored to my country - immediately 9/10 of the questions I came with were answered. The sales and support teams have their intercom software calibrated to a T - they make themselves available at every crucial decision-making moment. The trial period gave me ample time to get to know the system and customize it for my team's needs and prove it's value to the finance team. The UI is intuitive, easy to understand, and the software is highly customizable. I was able to set up 3 customer-facing teams, configure an IVR menu, and call forwarding, within just a few hours. When a question did arise, the (stellar!!) Help Center had a clear, concise answer, often with screenshots or videos to make it even easier to solve. It integrates seamlessly with our CRM, allowing the team to work more efficiently without having to leave their workflow. I have come to expect lots of headaches when setting up a new system for operational teams and Toky surprised me in the best ways on every front.

Avantages: - Availability of information
- Customer support
- Trial period
- Ease of use
- Customization
- Extensions & integration with CRM
- Value for money

Inconvénients: None! So far, it's been smooth sailing in every aspect the features available have met each of my team's needs.

Réponse de l'éditeur

envoyé par Toky le 26/03/2019

Hi Annie,
We are happy reading about your experience, and we are inspired to know how you enjoy our onboarding process; our team at Toky feels proud reading what you wrote. IVR and CRM integration are important features and it is nice to read that you find them useful and easy to configure. Please, reach out to support@toky.co with any further comments or suggestions you wish to share, we want you to keep that happy feeling, so if you find any case that requires our attention you can contact us to review the case.

Thanks for sharing such a detailed review.

Regards

Simple integration and a great platform

Publié le 10/08/2019
Paul T.
Operations Manager
Conseil en gestion, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The nature of enquiries has shifted over the last few years and it is more difficult than ever to pin prospects down. Having a tool like Toky that enables us to text prospects and reduce churn, saves us money on advertising, and allows to always be in touch with clients from Pipedrive is a no brainer.

Avantages: Integration with Pipedrive was a key factor in our decision. Next was the simplicity of use and cost-effectiveness.

Inconvénients: I would like to be able to schedule text messages.

The VOIP system makes you feel like you've got terminal cancer

Publié le 26/02/2019
Denym B.
Founder
Divertissement, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : GetApp
1/5
Note globale
1 / 5
Facilité d'utilisation
1 / 5
Fonctionnalités
1 / 5
Support client
1 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall my experience in using Toky's terrible VOIP system has been akin to having terminal cancer. Waking each day to constant pain and suffering, every call I receive I painfully hear the frustration in the voice of the caller as they fail to understand anything I am saying. I wouldn't wish this experience on my worst enemy.

Avantages: Toky is a terribly overpriced and incompetently built VOIP product. The only Pro I can think of for Toky, is coming to the realisation that even in today's business environment, that western Silicon Valley startup companies can and do lie about what their products will do. This is hugely disapointing and if I was working at Toky, I would be ashamed to be apart of such a dishonest company, because Toky does not work in any respect for the word.

Inconvénients: Virtual phone systems should work at the same, or better level than non-virtual ones. Toky does not work at all. Constant call drop outs, talk lag, voice muffling, and just not redirecting calls at all. These are all issues that plagued experience using Toky. Not only that but the customer support team is hugely entitled, will take 48 hours to reply to you and will pawn you off to the next available support person so they don't have to deal with your issues.

Réponse de l'éditeur

envoyé par German le 08/03/2019

Hello Denym,
We regret that you consider your experience with our service so bad. Our team worked on the solution of the presented inconveniences, but we found that the problem with your account was due to factors external to our platform. We tried to find a solution with you, taking into account the compliance of our terms of service, where we state that we can not give refunds, but it was not possible. We are sorry for the difficulties presented that led you to write this review, but I assure you that we did our best to provide a solution from our side, but sadly, the answer was outside our platform and our reach

Best option on the market for sales department

Publié le 27/05/2019
Vladislavs V.
CEO
Secteur maritime, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We needed a solution for our sales department who are doing a LOT of calls daily, our criteria was something that is cheap, able to track history and has a good calling quality. So far Toky was the company that satisfied our needs fully.

Avantages: It is very easy to navigate and start using. You can easily track calling statistics of your sales department. Click-to-call extension for browser is a great addition. And of course, pricing is highly competitive.

Inconvénients: Currently it's not possible to set a separate Administrator account without it being a User (paid)

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