--- description: Supportbench : qu'en pensent les utilisateurs ? Lisez les avis clients sur Supportbench, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Supportbench - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/22/customer-service/software) > [Supportbench](/software/155934/supportbench) # Supportbench Canonical: https://www.capterra.fr/software/155934/supportbench Page : 1/7\ Suivant: [Page suivante](https://www.capterra.fr/software/155934/supportbench?page=2) > Meilleur rapport qualité/prix sur le marché en combinant tous les outils sur une seule plateforme intuitive. > > Conclusion : 131 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Supportbench ? La solution est au service des entreprises, petites et grandes, qu'il s'agisse de sociétés du Fortune 500, de prestataires d'infogérance ou de jeunes start-up qui ont besoin de la puissance nécessaire pour rivaliser avec leurs concurrents, évoluer rapidement et fournir un service client exceptionnel. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 131 Avis | | Simplicité d’utilisation | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Supportbench Services - **Pays**: Vancouver, Canada - **Entreprise fondée en**: 2015 ## Contexte commercial - **Prix à partir de**: 32,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Alerts/Escalation - Audit des problèmes - Base de données de clients - CRM - Catalog Management - Communication multicanal - Contrôles/Permissions d'accès - Discussions/Forums - Définition des priorités - Enquêtes et feedback - Gestion SEO - Gestion de contenu - Gestion de la base de connaissances - Gestion des accords de service - Gestion des affectations - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des commentaires - Gestion des connaissances - Gestion des e-mails - Gestion des flux de travail - Gestion des listes d'attente - Gestion des tickets de support - Gestion des tâches - Gestion des utilisateurs - Macros et réponses types - Messagerie instantanée - Mise en forme de texte - Modèles personnalisables - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Recherche en texte intégral - Routage automatisé - Stratégie de marque personnalisable - Suivi des interactions - Suivi des problèmes - Sécurité des données - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Éditeur de texte enrichi ## Intégrations (14 au total) - Azure DevOps - Harvest - HubSpot CRM - Jira - Linear - LiveChat - Meta for Business - Microsoft Teams - NinjaOne - RingEX - Salesforce Sales Cloud - Slack - Twitter/X - Zapier ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de service client](https://www.capterra.fr/directory/22/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.capterra.fr/directory/22/customer-service/software) - [Logiciels helpdesk](https://www.capterra.fr/directory/30008/help-desk/software) - [Outils de Knowledge Management](https://www.capterra.fr/directory/30094/knowledge-management/software) - [Logiciels de bases de connaissances](https://www.capterra.fr/directory/32454/knowledge-base/software) - [Logiciels pour support client](https://www.capterra.fr/directory/32315/customer-support/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://www.capterra.fr/software/61368/salesforce) — 4.4/5 (18812 reviews) 2. [Zendesk Suite](https://www.capterra.fr/software/164283/zendesk) — 4.4/5 (4094 reviews) 3. [LiveAgent](https://www.capterra.fr/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Freshdesk](https://www.capterra.fr/software/124981/freshdesk) — 4.5/5 (3486 reviews) 5. [LiveChat](https://www.capterra.fr/software/62194/livechat) — 4.6/5 (1728 reviews) ## Avis ### "Upgrading for better AI and reporting without losing our B2B setup" — 5.0/5 > **Suhani** | *20 août 2026* | Produits chimiques | Taux de recommandation : 8.0/10 > > **Avantages**: We liked our old software since it handled B2B accounts well, but Supportbench does way more with that client data. Getting instant health scores, AI case summaries, and easy reporting right out of the gate is a massive upgrade. > > **Inconvénients**: The report export screen in Supportbench is pretty clunky and looks outdated. The data itself is super useful, but the actual downloading process really needs a UI refresh to match the rest of the platform > > You get the full picture of a client's health right there while you work the ticket. The AI summaries and built-in SLAs mean you don't have to go digging for context before answering a customer. ----- ### "Sorting out anxious sellers from casual house hunters" — 4.0/5 > **Callum** | *5 septembre 2026* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: In real estate, our inbox gets hammered by agents, buyers, and sellers all talking at the exact same time. Supportbench lets us group incoming tickets by the actual listing ID, so I instantly know if I am dealing with a simple viewing request or a closing that is falling apart. > > **Inconvénients**: Setting up my own quick replies for common viewing questions took way longer than it honestly should have. The menu to create those text shortcuts is buried pretty deep in the personal settings, and I had to click around blindly just to save a basic template. > > We got a strictly organized queue that keeps sensitive contract disputes totally separated from basic weekend viewing requests. I finally got to stop wasting my morning asking frustrated buyers which exact street address they are actually emailing us about. ----- ### "SupportBench is respectable" — 3.0/5 > **Tim** | *5 décembre 2024* | Logiciels | Taux de recommandation : 5.0/10 > > **Avantages**: We got great customer support from the SupportBench team. They helped us configure the solution and got us going. We liked that we could post our user guides/articles in addition to just maintaining a ticketing system. We get email notifications and Slack notifications when tickets come in - this is a big help. > > **Inconvénients**: This is the first ticketing system I have managed, but I thought the user experience could have been better. I haven't tried anything else yet, but it didn't jump out at me. I wish it could have been a little more intuitive, but the core functionality was there. > > Good support - and useful for a small startup needing to track service tickets at a respectable price point. ----- ### "Keeping frantic freight clients updated without constantly calling the drivers" — 5.0/5 > **Recep** | *18 septembre 2026* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 9.0/10 > > **Avantages**: Running an active logistics firm means we get hundreds of emails asking where a specific truck is right now. Supportbench lets us connect our freight tracking system directly to the ticket, so my team can see the exact border crossing status without having to yell across the room to the dispatchers. > > **Inconvénients**: The notification alerts for incoming high-priority emails are honestly completely useless on a loud office floor. I tried to change the desktop alerts to something much louder when a VIP shipment gets delayed, but the platform only gives you three basic chimes that all sound exactly the same. > > Our dispatchers finally get to focus on actually routing trucks instead of constantly answering basic location questions from the support staff. I got a much calmer office environment because every single customer service agent has the active freight details sitting right there on their own screen. ----- ### "No more losing client feedback in giant email threads" — 5.0/5 > **Sandra** | *31 août 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Clients constantly send us scattered revision notes and massive presentation files that used to get completely buried in my inbox. Supportbench ties every piece of feedback directly to the right account, so I never have to guess what needs fixing. > > **Inconvénients**: I really wish Supportbench handled massive design file attachments a little better inside the actual ticket replies. We still have to paste external links for our heavy presentation decks because their file size limits are just too strict for us. > > We got a clean system that tracks non-stop client revisions without dropping any critical details. I finally stopped wasting hours digging through messy email chains just to find a single missing logo. ----- Page : 1/7\ Suivant: [Page suivante](https://www.capterra.fr/software/155934/supportbench?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/155934/supportbench) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées