Description de ServiceTracker

To give our Pest Control comrades a competitive edge, a solution was needed that would handle ever-increasing regulation, compliance issues and unify all the key functions of the business. Such a system would enable Pest Control companies to be more efficient and in turn, allow them to provide a better service to their customers.

Our industry knowledge, experience and advice from industry friends allowed us to envisage a comprehensive solution. A solution from the industry for the industry.

Qui utilise ServiceTracker ?

Pest Control Industry

Où peut-on déployer ServiceTracker ?

Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile)

À propos de l'éditeur

  • par ServiceTracker
  • Fondé en 2013
  • Support 24/7 (réponse directe)
  • Chat

Pays disponibles

Royaume-Uni

Langues

Non fourni par l'éditeur

À propos de l'éditeur

  • par ServiceTracker
  • Fondé en 2013
  • Support 24/7 (réponse directe)
  • Chat

Pays disponibles

Royaume-Uni

Langues

Non fourni par l'éditeur

ServiceTracker en vidéos et en images

ServiceTracker Logiciel - 1 - aperçu
ServiceTracker Logiciel - 2 - aperçu
ServiceTracker Logiciel - 3 - aperçu
ServiceTracker Logiciel - 4 - aperçu
ServiceTracker Logiciel - 5 - aperçu

Comparez le prix du logiciel ServiceTracker avec ses alternatives

À partir de

15,00 $US/mois
55,00 $US
s/o
29,99 $US/mois

Version gratuite

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Version gratuite Non
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Essai gratuit

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Fonctionnalités - ServiceTracker

  • API
  • Accès mobile
  • Alertes/Notifications
  • Base de données de clients
  • Base de données de contacts
  • CRM
  • Champs personnalisables
  • Devis
  • Données en temps réel
  • Estimation
  • Facturation
  • Fonction de glisser-déposer
  • Formulaires personnalisables
  • GPS
  • Gestion des calendriers
  • Gestion des contrats/licences
  • Gestion des expéditions
  • Gestion des factures
  • Gestion des flux de travail
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des tâches
  • Géolocalisation
  • Historique des clients
  • Historique des services
  • Intégration comptable
  • Intégrations de tiers
  • Mises à jour en temps réel
  • Modèles personnalisables
  • Notifications en temps réel
  • Planification
  • Planification de la maintenance
  • Planification des tâches
  • Programmation des tâches
  • Rappels
  • Rapports d'historique
  • Rapports en temps réel
  • Rapports et statistiques
  • Rapports personnalisables
  • Recouvrement des paiements sur le terrain
  • Routage
  • Signature électronique
  • Stockage de documents
  • Stockage de fichiers
  • Suivi de l'inventaire
  • Suivi des activités
  • Suivi des statuts
  • Suivi des tâches
  • Suivi du temps en ligne
  • Tableau de bord d'activités

Logiciels de gestion des interventions : afficher la liste complète

  • API
  • Accès mobile
  • Alertes/Notifications
  • Base de données de clients
  • CRM
  • Cartes géographiques
  • Champs personnalisables
  • Devis
  • Dispositions des biens
  • Données en temps réel
  • Emplacements multiples
  • Facturation
  • Fonction de glisser-déposer
  • GPS
  • Gestion de la flotte
  • Gestion des calendriers
  • Gestion des e-mails
  • Gestion des employés
  • Gestion des expéditions
  • Gestion des factures
  • Gestion des flux de travail
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des tâches
  • Historique des clients
  • Intégration comptable
  • Intégrations de tiers
  • Lecture de codes-barres et de tickets
  • Messagerie SMS
  • Modèles personnalisables
  • Paiements électroniques
  • Planification
  • Planification des tâches
  • Portail client
  • Pour entreprises de dératisation
  • Rappels
  • Rapports en temps réel
  • Rapports et statistiques
  • Rapports personnalisables
  • Routage
  • Saisie de signature mobile
  • Signature électronique
  • Signature électronique
  • Suivi de l'infestation
  • Suivi de l'usage des pesticides
  • Suivi des activités
  • Suivi des tâches
  • Tableau de bord d'activités
  • Traitement des cartes de crédit

Logiciels pour entreprises de désinsectisation/dératisation : afficher la liste complète

Alternatives à ServiceTracker

Plus d'alternatives à ServiceTracker

Avis sur ServiceTracker

Lire les 19 avis

Note moyenne

Note globale
4,4
Facilité d'utilisation
4,3
Service client
4,5
Fonctionnalités
4,5
Rapport qualité-prix
4,7

Avis classés par note

5
11
4
6
3
1
2
1

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001
Emma T.
Business Support Manager (R.-U.)
Services environnementaux, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

User Friendly

5 l’année dernière

Commentaires : ServiceTracker is much more user friendly and adaptable to our business needs than our previous CRM system. The team are helpful and quick to respond, also provide thorough training on using the software and the set up.

Avantages :

This software is easily adaptable to our company needs, and user friendly with great customer support.

Inconvénients :

The most difficult thing is understanding and communication between the company needs and technical expectations and the software development. There is so much that this software can do and we are increasing our use gradually but sometimes understanding how it can relate to our business is difficult.

Graham L.
Director (R.-U.)
Services environnementaux, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

One Solution for Pest Control Companies

4 il y a 2 ans

Commentaires : [SENSITIVE CONTENT HIDDEN] were the only people involved in 2017 and as well as being friendly they were always available to help us immediately. [SENSITIVE CONTENT HIDDEN] IT knowledge is exceptional and as [SENSITIVE CONTENT HIDDEN] used to be in Pest Control himself he fully understands our business. They could see that we wanted to take Service Tracker to a higher level and gave us loads of advice to enable us to do this. In the meantime we like to think that we have helped them to improve the software for other Companies too. This is a system where the skeleton works for all but you can easily add to it for your own whacky ideas. This has been essential to us although Salesforce do have various functional restrictions that sometimes get in the way.However, we always find an alternative.

Avantages :

We could only find two bespoke programs for pest control and although Service Tracker was the more expensive it was clearly the best by a long way and had support based in the UK. We had outgrown our own access database systems and although we had started to build something from scratch it was taking too long. This product gave us a perfect starting point for sales and a very good functional programme that could be implemented immediately for Service. It was based on Salesforce but was British.

Inconvénients :

Its setup primarily focussed on just the Service side for small Companies but this has greatly improved in the last two years where different issues, relating primarily to larger Companies, have been resolved.

Harel K.
Senior technician (R.-U.)
Produits chimiques, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Won't recommend

2 il y a 2 ans

Avantages :

If all bugs will be fixed than it is ok

Inconvénients :

Every time it reload u loose data already written in findings. Pictures take ages to load and even than when you try and view them to paint or somthing they dont allways appear. If no reception software wont allways load even offline, you have to switch of your data and than it can load offline. You have to hold your phone sideways so pictures taken are coming up straight on the report. You cant abort a visit. Its asking you of a picture or signature, which is ridiculous cause you want to abort. Sometimes you press the prep button and the no access is being pressed Everytime somthing is reported to customer support, you get the same answer that you probably doing somthing wrong, or the phone is the problem. That is not right

Réponse de l'équipe de ServiceTracker

l’année dernière

Following our call and the additional training provided, we are pleased to hear that everything is running as expected and the custom settings that have been applied by your business (i.e. Mandatory aborted visit photos, saving records and image re-sizing) have all been cleared up. If you do have any further questions or training requirements please contact us in the first instance and we will assist in any way we can. Thank you

Neil S.
Service Team Leader (R.-U.)
Services environnementaux, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

ST product review

5 l’année dernière

Commentaires : We have transformed the way we work using this system and cant imagine ever being able to run without it. we are still developing the system to suit our needs nearly 2 years in but every time we manage to get more from the system it gives us more reason to think of more for it to do. I don't honestly believe we will ever stop.

Avantages :

The app which accompanies the software is easy to use and provides a great platform for our technicians to be able to organise and schedule their workload. Some great features are available within the app, such as integration with Google maps which is very useful for the technicians. Portal creation for customers to be able to access all relevant information for their business, such as visits and reports, trends, analysis and important documents. The office software is also very useful and provides information about clients, schedules, visits, technicians activity and much more. this sort of information was either not possible or extremely laborious to create before we had the system installed.

Inconvénients :

Not a con, but something to bear in mind. The system is what you make it. This will take time, however the system will adapt and change to your needs but will require you to understand what you want from it. the system can work fine 'out of the box' but we found that some features didn't quite fit what we wanted to achieve. The team provide a great service though, which assists you as much as you need to get the system running how you want it to.

Stephen T.
service manager (R.-U.)
Services environnementaux, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Game Changer

5 l’année dernière

Commentaires : The overall experience has been a game Changer for us as a company and wonder how we operated in the past with other systems (not as effectively that is for sure)
Well done guys I can only see this system getting better and better.

Avantages :

Service tracker has been amazing since we changed over several years ago and the thought of going back to past systems we used gives me a nervous twitch. From the technician perspective its very user friendly, even the guys who feared the technology now love it and finally the cards they worked from for years they have parted company and totally rely on the app to organise their due visits etc. From the service department and management again its very easy to operative and a wealth of information is to hand and operational remotely which has been so important during these difficult times. I would describe it as before trying to paint a room in the dark to now finally having a light bulb.

Inconvénients :

The software is very workable and the Service tracker team are really good and helpful at making changes and adapting things that we have put forward, so I can not think of anything negative to say.