Qui utilise Freshsales ?
Secteurs de la technologie, fournisseurs de services professionnels, secteur de l'enseignement, immobilier, hôtellerie, soins de santé, commerce électronique, commerce de détail, électronique grand public, télécommunications, finances et comptabilité, assurances.
Description de Freshsales
Freshsales est un logiciel complet de CRM et de gestion des leads conçu pour les équipes de vente, avec des fonctionnalités telles que le téléphone intégré, la messagerie électronique intégrée, le suivi du comportement des utilisateurs, la gestion des transactions, le reporting, etc.
Informations sur Freshsales
Freshworks
https://www.freshworks.com/freshsales-crm/
Fondé en 2011
Prix de Freshsales
Freshsales est disponible à partir de 12,00 $US/mois. Freshsales est disponible en version gratuite et propose un essai gratuit. Voir plus d'informations concernant le prix de Freshsales ci-dessous.
À partir de
12,00 $US/mois
Consulter les tarifs
Version gratuite
Oui
Essai gratuit
Déploiement
Cloud, SaaS, web
Formation
Formation en ligne en direct
Webinaires
Documentation
Ressources d'aide
Service de support permanent (réponse directe)
Freshsales - Fonctionnalités
Logiciels équivalents
Logiciels les + demandés
Avis sur Freshsales
Afficher 5 avis sur 440
Wolfgang B.
-
Note globale5/5
-
Facilité d'utilisation5/5
-
Fonctionnalités5/5
-
Support client5/5
-
Rapport qualité-prix5/5
-
Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 05/10/2018
"Freshsales allows for a quick start"
Commentaires: To convince my companies boss to go with and acquire Freshsales was very easy. The daily joy and enthusiasm working with this programme showed in givng great results in a very short time. Upload data, create a mailing template, select clients, press the bulk e-mail button and wait. Shortly you can see who received and opened your mail and also if they clicked any links in e-mail provided. A perfect indicator to catch your clients just when they are also online viewing your information to follow up, if that's a strategy you desire. We are working less aggressively, so knowing that the e-mail was opened is enought to e.g. follow up with a second mail or whatever you have automated your workflow with. The opt-out option for mail receivers automatcally renders that client as unqualified and will not be disturbed by mistake anymore. Finally, I just like to say that I only use about 10% of Freshsales potential and get the desired results. Remember, keep it simple. I am really looking forward to optimize certain features and procedures in the future. And I know I can count on customer support again to guide me. Step by step. I try not to overload them, because I myself with a customer support background understand the work they do and they do a great job.
Avantages: There is so much in Freshsales that it is impossible to list all the pro's. But only a few functions are needed to get started. Appart from easy accesible menus, logic selectable filters, customizable deal overviews, pipelines and workflow automatization, all you need to do is upload your client data from e.g. an Excel file and you are basically ready to roll. At every step getting to know Freshsales I was able to contact Customer Support via chat and was guided non-stop during my 30 day trial. You can even book sveral one on one remote sessions to have all your questions answered and shown on screen. The knowledge database also is very well organized with videos and FAQ's.
Inconvénients: There is nothing bad I can say regards Freshsales. It's true, that there is a lot to take in. To get everything out of all the available features, there is a steep learning curve that leans towards a small portion of CRM administrational work. But if you wanna keep it simple, it lets you do that. Only if you start to work with more data, more clients, more workflows can it become a bit overbearing. But that's with every other CRM also.
- Provenance de l'utilisateur
- Publié le 05/10/2018
Aatish R.
-
Note globale4/5
-
Facilité d'utilisation5/5
-
Fonctionnalités4/5
-
Support client5/5
-
Rapport qualité-prix4/5
-
Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 15/01/2019
"Just the push your sales team needs!"
Commentaires:
FreshSales has helped me in -
1. Delegating tasks to the team
2. Tracking of team activity / performance
3. Increase accuracy of sales forecast
4. Identifying neglected contacts in the database
Avantages: Comprehensive CRM tool which blends in with your e-mail box. Primary advantage is that it screens and displays e-mails only from the contacts listed in the CRM (no need to browse through internal / vendor communication, while searching for any e-mail). Further, it categorizes conversations corresponding to a particular person (contact), company or any deal. Also, including complete record of calls, e-mails, chat and other communication to one customer by various people in the organization The ease of task delegation / collaboration with others in the team is a cakewalk with FreshSales. Another benefit is task, appointment reminders across time zones. In addition to this, it can also tag the location for the meeting accurately on google maps / Uber app. Tracking of e-mails - it not only tracks if the e-mail is opened but records the number of times it has been opened with the respective time-stamp. One more highlight is the bulk e-mailing to the complete database at a single click. Importantly, the e-mails are recorded as individual emails to parties in your e-mail box with a metric analysis of opens, bounces, clicks of the shared hyperlink. Second aspect to the CRM tool is the managerial feature of generating reports. It displays reports for all team members with respective sales activities, follow-ups, action items against every deal. Access of complete database via the mobile App! This enables quick review and follow-up drastically reducing response time to customers.
Inconvénients: A limitation observed is that the software takes longer time to load in case of heavily loaded database.
- Provenance de l'utilisateur
- Publié le 15/01/2019
Maciej N.
-
Note globale5/5
-
Facilité d'utilisation5/5
-
Fonctionnalités5/5
-
Support client4/5
-
Rapport qualité-prix5/5
-
Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 12/02/2020
"Great CRM for consultants"
Commentaires: I work alone. The software meets my needs in helping me track my interactions with clients. What I like in CRM system is it's easily accessible and quick to use, so it does not slow down my activities, but instead helps me be more productive. And Freshsales does that well.
Avantages:
Pros are numerous - some of them are:
- integration with Exchange/Gmail for incoming mail,
- many plans to choose from,
- intuitive and easy to use,
- good mobile app
Inconvénients: Not many cons. What I would like to see are more integrations. Especially with Todoist for task management (I've been using Todoist for years and it is just the most accessible and streamlined task management app). I am not fully happy with the quality of customer support, but maybe I was just a bad luck (I do not require much of support).
- Provenance de l'utilisateur
- Publié le 12/02/2020
Travis S.
-
Note globale5/5
-
Facilité d'utilisation4/5
-
Fonctionnalités4/5
-
Support client5/5
-
Rapport qualité-prix5/5
-
Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 11/12/2019
"Who is salesforce?"
Commentaires: Slow to start but now there is no looking back. In this day of age it's all about tracking and setting up your future business for success. After a few years the system builds out pretty much every contact with every company that we will ever need besides new companies.
Avantages: It's basically an easier, more functional, cheaper Salesforce. The nice thing about the Freshworks stuff is it all can be tied together. So your freshcaller can be push a case to Freshdesk or Freshsales.
Inconvénients: I think the one thing about software and especially this type of software is that it's always frightening for other uses to get acquainted with it. I wish it had a nice little intro for our new sales people when they get started for the first time.
- Provenance de l'utilisateur
- Publié le 11/12/2019
Utilisateur vérifié
-
Note globale1/5
-
Facilité d'utilisation2/5
-
Fonctionnalités3/5
-
Support client2/5
-
Rapport qualité-prix3/5
-
Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 08/03/2019
"Lots of issues w/ CRM migration + bugs "
Commentaires: Overall very disappointed - we have had expensive downtime for our sales team, actual downtime from our customers not being able to use our software due to their tracking snippet and hours spent going back and forth with their support team not getting to a resolution. Amazing they have raised so much money and have not been able to address these issues. Doesn't feel like a production ready software product.
Avantages: Liked the featureset and price and the fact that they promised full migration support from our previous CRM. Unfortunately it did not turn out as advertised.
Inconvénients: During the sales process I was told that they would provide full service assistance with migrating us from a previous CRM and this was a big reason why we picked Freshsales after a through search across the options in the market. They told us it would be completed by a certain date and then missed the deadline - my sales team had no CRM for over a week and was logging all their notes in spreadsheets! Then when the incomplete data showed up, we were missing the dates of actions along with whole categories of actions. I'm writing this 5mo later and after working with multiple support personnel from Freshsales this is still not resolved. We've also had issues with bugs in the software including their snippet which tracks website actions blocking folks from being able to login to our software 2x. Twice we've had slow performance on our web app reported (we run a software company) and our engineering team has troubleshot and pinpointed the Freshsales snippet as the source of the problem. The call feature with call recording is not usable with customers reporting choppy connection / poor connection on over 50% of calls. Numerous small bugs found in the software that affect usabiilty. We build software and it's very clear that they need improvements to their software testing process and less overpromising from their support team.
- Provenance de l'utilisateur
- Publié le 08/03/2019
