Qui utilise Freshsales ?
Secteurs de la technologie, fournisseurs de services professionnels, secteur de l'enseignement, immobilier, hôtellerie, soins de santé, commerce électronique, commerce de détail, électronique grand public, télécommunications, finances et comptabilité, assurances.
Description de Freshsales
Freshsales est un logiciel complet de CRM et de gestion des leads conçu pour les équipes de vente, avec des fonctionnalités telles que le téléphone intégré, la messagerie électronique intégrée, le suivi du comportement des utilisateurs, la gestion des transactions, le reporting, etc.
Informations sur Freshsales
Freshworks
https://www.freshworks.com/freshsales-crm/
Fondé en 2011
Prix de Freshsales
Freshsales est disponible en version gratuite et propose un essai gratuit. La version payante de Freshsales est disponible à partir de 12,00 $US/mois.
À partir de
12,00 $US/mois
Consulter les tarifs
Version gratuite
Oui
Essai gratuit
Déploiement
Cloud, SaaS, web
Formation
Formation en ligne en direct
Webinaires
Documentation
Ressources d'aide
Service de support permanent (réponse directe)
Freshsales - Fonctionnalités
Logiciels CRM en ligne
- Analyse du service client
- Catalogage et catégorisation
- Contrôle des réponses par e-mail
- Gestion des connaissances
- Messagerie instantanée
- Mesure des performances
- Portail libre-service
- Recherche
- Suivi du support client
Logiciels CRM immobilier
- Alertes sur les biens
- Gestion des campagnes
- Gestion des contacts
- Gestion des leads
- Mise en correspondance des clients et des biens
- Segmentation
- Suivi des interactions
- Suivi des références
- e-mail marketing
Logiciels d'emailing
- Gestion d'équipe
- Gestion des campagnes
- Géolocalisation
- Notifications basées sur les événements
- Segmentation du public
- Tests A/B
Logiciels de CRM
- Accès mobile
- Devis et offres
- Gestion des tâches
- Gestion du territoire
- Génération de leads
- Intégration des médias sociaux
- Intégration du chat interne
- Intégration du marketing automation
- Lead scoring
- Segmentation
- Stockage de documents
- Système de calendrier et de rappel
- e-mail marketing
Logiciels de CRM pour PME
Information non fournie
Logiciels de CRM pour le secteur financier
- Affectations d'équipe
- Alertes de compte
- Gestion des leads
- Gestion des ressources
- Gestion du marketing
- Gestion du territoire
- Suivi de l'influence
- Suivi des frais
- Suivi des ménages
- Suivi des relations
Logiciels de CRM pour le secteur financier : afficher la liste complète
Logiciels de SFA (Sales Force Automation)
- Base de données de clients
- Gestion des appels
- Gestion des campagnes
- Gestion des canaux
- Gestion des commissions
- Gestion des contacts
- Gestion des contrats
- Gestion des leads
- Gestion des opportunités
- Gestion des ventes sur le terrain
- Gestion du territoire
- Génération d'offres
- Mesure des performances
- Prévision des ventes
- Suivi des références
- e-mail marketing
Logiciels de SFA (Sales Force Automation) : afficher la liste complète
Logiciels de gestion de contacts
- Base de données de contacts
- Contacts partagés
- Gestion des leads
- Gestion du pipeline de ventes
- Importation et exportation de contacts
- Outils de prospection
- Recherche/Filtre
- Segmentation
- Suivi des interactions
Logiciels de gestion de contacts : afficher la liste complète
Logiciels de gestion des cas juridiques
- Comptabilité de fiducie
- Facturation
- Gestion des calendriers
- Gestion des clients
- Gestion des conflits
- Gestion des contrats
- Gestion des documents
- Gestion des dossiers
- Gestion des e-mails
- Gestion des tâches
- Notes de cas
- Suivi des frais
- Suivi du temps
Logiciels de gestion des cas juridiques : afficher la liste complète
Logiciels de lead management
- Distribution de leads
- Gestion des campagnes
- Gestion des pipelines
- Lead nurturing
- Lead scoring
- Outils de prospection
- Saisie de leads
- Segmentation de leads
- Suivi des interactions
- Suivi des sources
Logiciels de télévente
- Distribution de leads
- Enregistrement des appels
- Gestion des campagnes
- Gestion des données
- Gestion des listes d'appels
- Gestion des performances
- Lead scoring
- Numérotation automatique
- Saisie de leads
- Tableau de bord
Freshsales - Logiciels similaires
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Avis sur Freshsales
Afficher 5 avis sur 451
Wolfgang B.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités5/5
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Support client5/5
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Rapport qualité-prix5/5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 05/10/2018
"Freshsales allows for a quick start"
Commentaires: To convince my companies boss to go with and acquire Freshsales was very easy. The daily joy and enthusiasm working with this programme showed in givng great results in a very short time. Upload data, create a mailing template, select clients, press the bulk e-mail button and wait. Shortly you can see who received and opened your mail and also if they clicked any links in e-mail provided. A perfect indicator to catch your clients just when they are also online viewing your information to follow up, if that's a strategy you desire. We are working less aggressively, so knowing that the e-mail was opened is enought to e.g. follow up with a second mail or whatever you have automated your workflow with. The opt-out option for mail receivers automatcally renders that client as unqualified and will not be disturbed by mistake anymore. Finally, I just like to say that I only use about 10% of Freshsales potential and get the desired results. Remember, keep it simple. I am really looking forward to optimize certain features and procedures in the future. And I know I can count on customer support again to guide me. Step by step. I try not to overload them, because I myself with a customer support background understand the work they do and they do a great job.
Avantages: There is so much in Freshsales that it is impossible to list all the pro's. But only a few functions are needed to get started. Appart from easy accesible menus, logic selectable filters, customizable deal overviews, pipelines and workflow automatization, all you need to do is upload your client data from e.g. an Excel file and you are basically ready to roll. At every step getting to know Freshsales I was able to contact Customer Support via chat and was guided non-stop during my 30 day trial. You can even book sveral one on one remote sessions to have all your questions answered and shown on screen. The knowledge database also is very well organized with videos and FAQ's.
Inconvénients: There is nothing bad I can say regards Freshsales. It's true, that there is a lot to take in. To get everything out of all the available features, there is a steep learning curve that leans towards a small portion of CRM administrational work. But if you wanna keep it simple, it lets you do that. Only if you start to work with more data, more clients, more workflows can it become a bit overbearing. But that's with every other CRM also.
- Source de l'avis
- Publié le 05/10/2018
Maciej N.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités5/5
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Support client4/5
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Rapport qualité-prix5/5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 12/02/2020
"Great CRM for consultants"
Commentaires: I work alone. The software meets my needs in helping me track my interactions with clients. What I like in CRM system is it's easily accessible and quick to use, so it does not slow down my activities, but instead helps me be more productive. And Freshsales does that well.
Avantages:
Pros are numerous - some of them are:
- integration with Exchange/Gmail for incoming mail,
- many plans to choose from,
- intuitive and easy to use,
- good mobile app
Inconvénients: Not many cons. What I would like to see are more integrations. Especially with Todoist for task management (I've been using Todoist for years and it is just the most accessible and streamlined task management app). I am not fully happy with the quality of customer support, but maybe I was just a bad luck (I do not require much of support).
- Source de l'avis
- Publié le 12/02/2020
Vishal L.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités4/5
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Support client5/5
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Rapport qualité-prix4/5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 28/07/2020
"FreshSales- The user friendly CRM"
Commentaires: Ideal CRM for SME’s . Reasonably priced and again very easy to use and implement
Avantages: The ease of use and the UI .simple and easy to use
Inconvénients: Basic features comes up in higher plans need to be more small business friendly
- Source de l'avis
- Publié le 28/07/2020
Utilisateur vérifié
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Note globale1/5
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Facilité d'utilisation2/5
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Fonctionnalités3/5
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Support client2/5
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Rapport qualité-prix3/5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 08/03/2019
"Lots of issues w/ CRM migration + bugs"
Commentaires: Overall very disappointed - we have had expensive downtime for our sales team, actual downtime from our customers not being able to use our software due to their tracking snippet and hours spent going back and forth with their support team not getting to a resolution. Amazing they have raised so much money and have not been able to address these issues. Doesn't feel like a production ready software product.
Avantages: Liked the featureset and price and the fact that they promised full migration support from our previous CRM. Unfortunately it did not turn out as advertised.
Inconvénients: During the sales process I was told that they would provide full service assistance with migrating us from a previous CRM and this was a big reason why we picked Freshsales after a through search across the options in the market. They told us it would be completed by a certain date and then missed the deadline - my sales team had no CRM for over a week and was logging all their notes in spreadsheets! Then when the incomplete data showed up, we were missing the dates of actions along with whole categories of actions. I'm writing this 5mo later and after working with multiple support personnel from Freshsales this is still not resolved. We've also had issues with bugs in the software including their snippet which tracks website actions blocking folks from being able to login to our software 2x. Twice we've had slow performance on our web app reported (we run a software company) and our engineering team has troubleshot and pinpointed the Freshsales snippet as the source of the problem. The call feature with call recording is not usable with customers reporting choppy connection / poor connection on over 50% of calls. Numerous small bugs found in the software that affect usabiilty. We build software and it's very clear that they need improvements to their software testing process and less overpromising from their support team.
- Source de l'avis
- Publié le 08/03/2019
Christopher E.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités5/5
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Support client4/5
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Rapport qualité-prix4/5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 30/07/2019
"Great Product"
Commentaires: Great. I just didn't get to use it for the period of time I paid for. Maybe a handful of times and that was it.
Avantages: I like that fact that they have many integrations with other needed tools that can help a business grow and stay organized.
Inconvénients: For a smaller business, it is a bit daunting because when you want to use all of these tools the add-ons become very costly to a start-up or small business.
- Source de l'avis
- Publié le 30/07/2019
