Freshsales

Freshsales

Avantages :

Excellent logiciel pour les ventes et la gestion de client.

Inconvénients :

On ne peut pas être plusieurs sur le même deal.

Great CRM Platform for Startups and Growing Businesses

Commentaires : Aside from the onboarding process, we enjoy using Freshsales and believe it's worth it to manage your contacts and leads. Freshsales is a great platform to use with any sales pipeline.

Avantages :

When I started using Freshsales with my team, we get amazed with the simplicity of the CRM and the flexibility of features and options with each contact. Also, we enjoyed the integration with Freshdesk support and assistance platform.

Inconvénients :

The onboarding was a little bit long, it took around 3 days, even though we started with a few contacts by then. I hope they improve the onboarding time or change the methodology to enroll using Freshsales.

Alternatives envisagées : Zoho CRM

Pourquoi choisir Freshsales : Bitrix24 interface was overwhelming for our team.

Logiciel antérieur : Bitrix24

Best high end software for sales manager and their team working in startups

Commentaires : There are many alternative sales tools out there but freshsales helped me in my initial days of lead generation, hence I will recommend this tool to those who have just started into marketing & sales department.

Avantages :

I was using this software for 1 and half year, I started with just live real-time chat service and now I have started using its premium features to manage my leads and sending them sales pitch and updates with easy campaign manager. I loved the user interface which takes no brains to understand the features that you need to solve your purpose. I have used their reporting tools that helps me make decisions based on results I have got from campaigns.

Inconvénients :

I would love this tool if they provide integration with social networks too like Instagram and Facebook messages along with LinkedIn. Currently they have limited integration modules. Also importing files takes much time then managing and sending them sometimes it got stuck and I need to reiterate everything again.

Alternatives envisagées : Zoho Mail et Zendesk Suite

Pourquoi choisir Freshsales : tawk.to is much easier tool but its not beneficial for lead generation, its mostly useful for customer support or after sales service. Freshasales is all round tool that made me choose this software.

Logiciel antérieur : tawk.to

Freshsales is one of the best tools for lead management and generating more opportunities

Avantages :

We are a company that do partnership with different businesses from Mail Centers to Co-working space. We use Freshsales to track sales activities, create our sales process. We also use Freshsales to communicate a lead. It has a variety of communication channels for email, phones, chats even WhatsApp. We also use Freshsales for reporting, sales activity reports. It pretty much has everything you will need to help your sales team.

Inconvénients :

Freshsales has a lot of features, and it will take some time for you to learn how to use these features to your advantage.

Alternatives envisagées : Freshchat

Pourquoi passer à Freshsales : We use Freshworks in general from Freshdesk, Freshcaller, Freshchat and Freshsales. It's our company's main CRM tool.

Buggy product and horrible customer service

Commentaires : I wouldnt recommend it to anyone and regret paying for the product

Avantages :

Not much. The product is OK but the support is just mind-numbing

Inconvénients :

We had basic issues with everything we were trying to use. We were using the free version of hubspot and moved to freshsales hoping it would be better. It is not even comparable to the free version we were using. I have been running around from pillar to post within their organisation but they just dont care. Here is what simply doesnt work.1. Bugs: We bought the paid version of the product and we encountered serious bugs with everything we were trying to use it for. 1. Email integration didnt work 2. Webforms dont work (still ongoing) 3. Calling application (exotel) integration didnt work. 4. Importing contactswas more complex than hubspot.2. Customer support: I understand there may be issues sometimes and the basic expectation is that when there are issues, we can get help from support. Their support is the worst. For every small issue, they push a calendly link in your face and want you to schedule. And for every issue, the calendar is blocked out days out. They just say sorry thats when you will get help. They offer some free onboarding hours but the person just has a script and is unable to solve any of the issues. Even they will put you on to their support which is unresponsive. We are being tossed around with out 7-8 people who always start from scratch.3. Unprofessional: Their customer success is not just incompetent, they are highly unprofessional. I asked them for a feedback form multiple times so that our issues get recorded but they just dodge it

Alternatives envisagées : Zoho CRM et HubSpot CRM

Pourquoi choisir Freshsales : We were using the free version of hubspot which was pretty good but their paid version was ore expensive than Freshsales

Logiciel antérieur : HubSpot CRM

Pourquoi passer à Freshsales : It was cheaper than hubspot