Pour qui ?

Commerces de détail/grossistes petits et moyens qui ont besoin de fonctionnalités robustes pour la gestion des stocks, des clients et de la comptabilité, entièrement intégrées à leur point de vente.

Notes moyennes

35 avis
  • Note globale 4.5 / 5
  • Facilité d'utilisation 4.5 / 5
  • Service client 4.5 / 5
  • Fonctionnalités 4.5 / 5
  • Rapport qualité-prix 4.5 / 5

Informations sur le produit

  • À partir de 675,00 $US/unique
  • Version gratuite Non
  • Version d'essai gratuite Oui
  • Déploiement Installation (Windows)
  • Formation Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • ACE POS Solutions
  • http://www.acepos-solutions.com/
  • Fondé en 1981

En savoir plus sur ACE Retail POS

Vous recherchez un logiciel complet de gestion des stocks doté d'un point de vente intégré ? Le système ACE est un logiciel installé pour les utilisateurs Windows avec une gestion intégrée des stocks, des clients et des achats. Conçu pour les commerces de détail ou les grossistes qui peuvent disposer de toutes les fonctionnalités hors ligne. Coût unique, SANS AUCUNS frais de licence mensuels. Outil de reporting mobile basé sur le web disponible. Intégré à Sage50, QuickBooks, Shopify, Magento, OSCommerce, MailChimp, Vantiv, Chase, Global, Elavon, Moneris, FirstData et TD.

ACE Retail POS - Fonctionnalités

  • Caisse pour détaillant
  • Caisse pour restaurants
  • Carte de fidélité
  • Emplacements multiples
  • Gestion des cartes cadeaux
  • Gestion des commissions
  • Gestion des remises
  • Gestion des retours
  • Intégration e-commerce
  • Lecture de codes-barres
  • Profils de compte client
  • Signature électronique
  • Conception de bijoux
  • Consignations
  • Gestion de plusieurs magasins
  • Gestion des commissions
  • Gestion des fournisseurs
  • Gestion des grossistes
  • Gestion des prix
  • Gestion des évaluations
  • Gestion du marketing
  • Historique d'achat des clients
  • Suivi des réparations
  • Facturation
  • Gestion des bons de commande
  • Gestion des clients
  • Gestion des retours
  • Gestion des stocks

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Avis les plus utiles sur ACE Retail POS

It's ok but...

Publié le 22/12/2018
Arek H.
Owner
Matériaux de construction, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
2 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I've used this software in three businesses since 2009, seems the company changed hands a couple times. For those who see no reason the renew your yearly license make sure that if you have an install file, that when you install it, its fully functions especially the reports as with a couple years back the version they gave you to install had the reports feature broken and you needed to contact them for the update file. This worked for some time as you could install previous update files without a valid support license but then the system changed and you had to get a pr authorization for updates. I'd still recommend this software but if you buy software you expect it to be 100% functional and re-install able to 100% functioning even with out a support license.

Avantages: Pretty easy to use
Easy to set up up
Easy to configure
Good reporting features for sales and tax
Lots of options

Inconvénients: Never any updates to the software, there use to be until they changed the system. At least as of a couple years back demo install file had bugs in it or on purpose so if your license expired and you have to reload the software once you imported the back up DB the reports wouldn't work. You have to contact them to get an update but since your support license is expired you couldn't get help unless you renewed for another year.. Lots of GUI bugs that have been around for years and have been reported on several times.

Réponse de l'éditeur

envoyé par ACE POS Solutions le 25/07/2019

Thank you for your feedback Arek. Yes, we are a different company now and we have invested in updating and maintaining the software so many of the bugs that were in the older versions supported by the last company have been fixed for the past several years now. We have also spent a lot of internal resources to develop and maintain new built-in and optional add-on features to help customers which is why updates are part of paid support plans. But rest assured, customers who are using versions of ACE maintained by our company can continue to use their software without an active support plan.

Excellent support provided by ACE

Publié le 26/06/2018
Joe R.
Manager
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: We have been using ACE POS since 2009. Since day one ACE has provided excellent support with the initial setup and continued maintenance of our systems. I like that ACE provides seamless integration with our accounting software. The ACE Sales screen and inventory accounts are easy to use for any level of staff. We also maintain our Customer accounts and email lists within ACE. We have been using the webstore integration feature since 2011. ACE will upload items directly to our website, including adding the pictures and descriptions that are included in ACE. We have recently upgraded our website to Shopify. ACE will automatically adjust inventory quantities within Shopify which has saved us a lot of time. The active support that they provided during our transition to Shopify was unbelievable. Don provided a hands-on approach and provided quick responses to my many questions. I would recommend ACE for any retail business environment.

Inconvénients: There are only minor issues that I can name as our overall experience has been positive. It would be great if there was a fast way to transfer inventory quantities between items. For example, if we have 1 PLU made up of a set of 4 widgets and I want to break this up into 4 individual PLUs, we are having to post this through the Purchasing/Receiving System so that the inventory cost values follow. Also, it would be nice in the Receiving system if backorders would automatically be shown for every item with zero items received. Right now we are having to scroll through each item in the purchase order so that the backorder number shows.

Réponse de l'éditeur

envoyé par ACE POS Solutions le 03/08/2018

Thank you for your kind words and support Joe! From our ticketing system we can see that one of our specialists has already been in contact with you regarding back-orders and how to utilize the built-in packbreak function within ACE Premium to break-up items that are sold as a combo and also individually.

Great System, good customer service, Nine years and counting...

Publié le 22/05/2018
Andrea M.
Owner
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The main benefit was easing my accounting burden! That was my initial reason for searching for a POS system.

Avantages: I like how user friendly the sales screen is. Very quick to train someone to run the cash register, even someone who is not computer savvy.
I like being able to block employees from different areas of the software, so they can only access what I allow them to.
The reports are flexible and are great for assistance with re-ordering based on sales(if you don't already use the min/max qty option). Being able to quickly see which vendors products are selling the best is a huge asset to me.
The easy connection with Quickbooks saves me a LOT of time in my bookkeeping.
The customer service is good (and if for some reason you get someone who you may think is in training, they're honest and get someone else to fix the problem and do it in a timely manner). I have been enjoying this software for nine years.

Inconvénients: I find it time consuming to find some of the features that I likely should be using but are not utilizing because I can't find it or I can't remember where to find it.
I would prefer the Help/user manual be part of the software not just online. When you don't have internet access on a computer that your employees are using, the help feature is inaccessible.
The yearly updates are a bit more expensive than I feel they should be. I don't need new features and any "fixes" should come with the original purchase of the product, but if I want it to continue to run on newer computer systems and likely need it reloaded on a different computer down the line (ie. changing from windows xp to 7 or 10), I would otherwise have to pay the whole amount up front a second time( and third time etc...).

Réponse de l'éditeur

envoyé par ACE POS Solutions le 02/06/2018

Andrea, thanks for taking the time to give us your feedback. We understand your wanting to have access to certain resources offline. We made the decision to move to online training resources as this way, we can maintain documentation more easily for customers. It also allows you to be aware of any updates. Besides new features, we need to maintain a development team to keep the software up-to-date for security reasons - e.g. Windows updates, PINpad upgrades, integrated solution updates. This is why updates are always included with annual support plans and include phone calls that you can use for support or training. We know that you don't always need the assistance but we have tried our best to keep our annual support plan pricing steady even though our costs of maintaining live support assistance around the clock and development in Canada continue to increase. Thanks again for your continued support!!

Wonderful product, easy to use software, with fabulous customer service

Publié le 27/09/2016
Nathan Z.
President
Santé, bien-être et fitness, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I've been using Ace Retail for 11 years, from when it first became available for Microsoft Windows (earlier versions were using the DOS o/s. There have been many improvements over the years, with the program just getting better and better. Some features are a challenge to use, including having a different shipping and billing address, but once you know how to use these features, they work well. In addition, many of my requests, including the ability charge local taxes for customers who live in other provinces, or the USA who visit our Winnipeg store, are greatly appreciated and functional. Recently the ability to process "card not present" transactions was added, which we love, for phone or Internet orders. I'm very happy with the stability and functionality of Ace Retail, and highly recommend it to any small to medium sized retail company. It may also work well for larger companies, but it's perfect for my company, Aviva Natural Health Solutions. Nathan Zassman,
President

Avantages: Easy to use interface, has all the features a small to medium size retail company would ever need.

Inconvénients: Some functions, like correcting errors, or having a different shipping and billing address, could be easier to implement, but once you know how to do it, it's ok.

Réponse de l'éditeur

envoyé par ACE POS Solutions le 27/09/2016

Thanks Nathan! We appreciate and value your support. We have several exciting projects/features in the pipeline that should be of interest to you. We'll be sure to let you know once they are ready!

overall good experience

Publié le 15/05/2018
Kathryn B.
owner
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: point of sale and inventory control are much improved!

Avantages: it is easy to use and easy to train new people on it. Customer support is very good with this product very knowledgeable!

Inconvénients: I wish there was an online manual to explore options that I don't use. Wish updates were automatic! and built into the software. like sage 50 accounting software is automatic within the program once you have paid your subscription!

Réponse de l'éditeur

envoyé par ACE POS Solutions le 22/05/2018

Great to hear that you are happy with ACE Kathryn! And we're glad to let you know that there is an online knowledge base (general public one and exclusive portal for support plan members) similar to an online manual if you go to www.acepos-solutions.com > More > Support. Regarding updates, other ACE customers has also let us know that they prefer automatic ones. The reason why we have chosen to avoid this is because of the number of hardware and third-party integrations ACE works with. Many customers, like yourself, use other applications which can be mistakenly reset if updates are automatic (it happened a lot in the past). Currently when customers update, we make sure to double-check any integrations and hardware settings to make sure everything is smooth sailing. We will continue to try to find ways to improve this process for customers. Thanks again for your feedback.

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