Gorgias
Description de Gorgias
Gorgias est le service client et le centre d'assistance par chat en direct le mieux noté des magasins Shopify et Shopify Plus.
Consultez les demandes de support client envoyées par e-mail, chat en direct, téléphone et réseaux sociaux au même endroit. Modifiez/remboursez des commandes, annulez des abonnements, attribuez des points de fidélité et bien plus encore en un clic.
Utilisez des modèles, des automatisations, des règles et des macros pour réduire le temps de support. Votre équipe de support sera plus productive et vos clients vous aimeront.
Obtenez une démo dès aujourd'hui pour découvrir son fonctionnement.
Qui utilise Gorgias ?
Les entreprises B2C, les entreprises d'e-commerce ou les entreprises fournissant une assistance intensive.
Gorgias ne vous convainc pas tout à fait ? Comparer avec une alternative populaire
Gorgias
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Stacy
Avis Gorgias
Avantages :
La possibilité de classer les tickets et d’enregistrer des réponses prédéfinies afin de traiter plus rapidement les demandes.
Inconvénients :
Lorsque plusieurs personnes traitent un même ticket, les statistiques ont l’air d’être faussées.
Charles
Alternatives envisagées :
Better than Zendesk
Commentaires : Pleasant.
Avantages :
Easy to use. Has live chat and now a customer support area to answer all those questions. Integrates with WhatsApp and Instagram. Allows multiple languages in one price plan.
Inconvénients :
There's no pause plan when undergoing integrations or updating the website for a time, but you can always ask them to close it and come back later.
Annie
Gorgias: A Smooth, Seamless Customer Service Experience!
Commentaires : Overall, Gorgias has been a great tool for streamlining our customer service process. It's intuitive and easy to use, and it has significantly improved our customer service times. However, there are certain areas where the system can be slow to respond, which can be irritating at times.
Avantages :
Gorgias has been a total lifesaver for our customer service teams. It's intuitive, automated, and easy to use. It has significantly improved our customer service process and enabled us to provide faster, more efficient customer service than ever before.
Inconvénients :
Although Gorgias is great for automating customer service, the user interface can be a bit daunting and difficult to use at times. Additionally, the system can be slow to respond in certain cases.
Aicel
Gorgias
Avantages :
User-friendly and very easy to understand, and customize. I’d use it again.
Inconvénients :
I wish it had a better / less office look, make it more easy on the eyes.
Stefanos
Gorgias: A Powerful Customer Service Solution
Commentaires : Overall, Gorgias is an incredibly useful tool for customer service teams. It has enabled us to quickly and efficiently respond to customer inquiries.
Avantages :
Gorgias is a great customer support tool that has made it easy for our team to quickly respond to customer inquiries. It's simple to use, and the dashboard is well organized, making it easy to search for and respond to customer queries.
Inconvénients :
One downside to Gorgias is that it can be slow at times and can be glitchy when switching between different screens.
