Tokeet

Excellent product

Commentaires : It's a great help in keeping rentals organized/scheduled. It saves me a lot of time. It's almost like an assistant.

Avantages :

It is an easy to use product. I like it because individuals like me can use it to schedule Airbnb rentals.

Inconvénients :

So far, I haven't found any dislikes, but I'm still pretty new to the system.

Simple and Easy to use, amazing customer service.

Commentaires : Overall very good, it brings together everything I need. I'm about to expand to 13 properties with hopes to reach 20 next year and Tokeet will continue to provide the backbone to my infrastrucutre. Highly recommend.

Avantages :

The product overall is very easy to use, and does provide essentially a one-stop service. It's certainly better suited for Serviced Accommodation or Holiday lets compared to other similar priced products which still focus on room lets only.

Inconvénients :

The limited 'core' tokeet can sometimes feel constrained. Eg not allowing for even two different automations or automations per property seems a little harsh unless you spend on the extra Automata package. As a channel manager it works well but still requires you to upload properties onto OTA's individaully. This isn't a problem if you're building your business though as it allows you to check everything yourself. Other channel managers that 'auto upload' tend to make mistakes. Simple things like being able to move properties on the calendar to a different position in the list seem like very easy things to achieve but aren't possible and development tends to be focused on big products rather than small wins.

Great Experience using Tokeet

Commentaires : Great, love it, makes managing our reservations over various platforms easy and hassle free!

Avantages :

Easy to manage reservations across portals!

Inconvénients :

Sometimes takes a while to load, this could just be my internet speed at times though.

Very bad customer service

Commentaires : TERRIBLE. I would rather spend money on a worthwhile platform.

Avantages :

None, really. Terrible customer service and the people I've reached out to are leaving the company

Inconvénients :

The team wasted so much of my time. We've tried to contact customer service multiple times. Waited in lobbies for forever only for them to leave us hanging all the time. I've not spoken to any rep to this day.

Tokeet is to say talk about it.

Commentaires : I think they are the best so far I have met while travelling my business road. Every aspect about them is top notch and that assist to your business so good as well because their profound touch has a ripple effect making things better for your business.

Avantages :

Their staff are very professional and very quick to respond to the problems you have alerted them through different channels of communication. They go at length to try and solve your problem satisfactorily.

Inconvénients :

To be honest I am yet to find anything that I least like.

Excelente customer service by [sensitive content hidden]

Commentaires : I am really happy with Tokeet and Igor makes it more likeable as he makes extra miles for us every time we asking him for something.

Avantages :

I love that we alway get help from Tokeet when we not sure of something

Inconvénients :

That is logs mi out from the app all the time

My experience at tokeet

Commentaires : My experience was quite nice and I got a lot of value from Tokeet.

Avantages :

How they help their customers and make sure they get a valuable experience with their products.

Inconvénients :

The fact that they lacked at some spots such as providing extra products as a side service.

It worked for me

Commentaires : The application helped me to solve the empty space in my house.

Avantages :

I have a second floor that I don't use, and I would like to take advantage of it. I was recommended the tokeet platform to rent it as an air bnb. I tested the platform and it worked 100%. I had no problems using it and I got a person quickly for the rental.

Inconvénients :

As I use it I will see if it has any negative things.

Best-in-class by far

Avantages :

These guys run their business as true professionals and build state-of-the-art, well-designed, modern software for both web and mobile. I have evaluated over 10 vendors in this space, tested thoroughly at least 5, and found that Tokeet provided me the best-in-class solution to help me manage my properties on Airbnb and take the next step to scale the listings and drive more business through other channels. PROS: Superb mobile app with great set of features Superb calendar, with numerous ways to view reservations, check ins and check outs Simplest way for cleaning crew to view check outs within any software I've seen thus far. Web UI is modern, fresh, usable, best I've seen in this category Superb messaging automation for communication SMS triggers to guests included! Automated website for reservations is up-to-par, and above average (I've still yet to really test it out) Channel manager looks legit, although I'm only using for Airbnb at the moment Support team is very responsive, and will go to many lengths to address issues. Extras: great invoice system Payments with Stripe AND Paypal are super easy to setup. Owner Management Portal looks attractive as a feature, although I've not yet used. They have Reports too, I've not yet used. Guests management -- you can add in extras like additional emails, follow/up (i.e. star it), notes, flight info, etc.

Inconvénients :

Would be nice to see more work with their tasks for cleaning crew, to automate/sync tasks based on reservations. However, their check-out calendar day view is quite simple to view in the mobile app for the crew. The Inquiry Inbox needs some work, it doesn't stay sync'd/refreshed to new messages all the time. They also have a Messages Feed, which needs to be integrated into the Inquiry Inbox better IMO -- not sure why they are separated views. However, at least I never miss a message with both views. I was hoping to see more robust APIs, but then again, their feature list eventually was good enough such that I didn't need to write any additional API integrations calls as of yet.

Tokeet for Holiday Lets

Commentaires : Very effective at managing cross channel bookings.
Reporting tools are good.

Avantages :

Very easy to implement and integrate. Decent website builder. Invoice management and payment tracking is very good and is managed automatically.

Inconvénients :

Automation features come at a premium price such as automated guest messaging. Fewer API integrations with other systems and software than some competitors.

Excellent product with outstanding support

Avantages :

Very good quality product with outstanding customer support. Excellent tutorials and articles with information and tips on how to optimize results using the software.

Inconvénients :

For me personally, took a little time to work out all the features, but support was there within minutes to help me.

Horrible Customer Support

Avantages :

Tokeet does one thing well (not great) that is calendar synchronization. The other pro would be that the pricing is flat and reasonable for what it is, an online calendar that syncs. The API works consistently and if you go into this assuming that you are just paying for a calendar sync functionality and you can make everything else work with your own code, this could be a good choice.

Inconvénients :

Customer support is completely useless. Any question that they can't answer copying and pasting from their help documents gets sent to a secondary tier of customer support. In nearly a year of use none of the many questions I've made that have been sent to this secondary tier of support have been answered. Nothing else besides the calendar works reliably. Once a booking is made you can't change the price in the system, it always defaults to the price you set when first creating the inquiry. Data feeds are a mess, with some of them being totally useless because of the bugs. The data feed help documents are plain wrong. I've found many mistakes in them. Reports cant handle reservations that go in between months. So if a reservation is from the 27/08 till 4/09 when you look at September those few days figure unoccupied and August shows up with something like 110%. All of the reports are broke, I will avoid further examples. Its not coded in UTF-8 so anything besides the English alphabet breaks their chat features. The clocks think the first hour of the day is 24:00 rather than 00:00. (I am not making this up) The mobile app takes a year to load even in an IphoneX or a pixel 2. There are other issues with the app. No bug fixing, none. They said they were going to post an update with bug fixes every Wednesday. It lasted a whole 2 weeks before they missed one. One of the shadier things they do is they don't allow anyone to comment on their blog so you cant see any kind of discussion around their software. Avoid unless you are very hands on and like to code.

Good system overall. Lots of features. Customizable

Commentaires : Good overall. Other than a lack of API connections.

Avantages :

The fact that it is customizable with different apps so you can Taylor it to your needs.

Inconvénients :

Not enough API channel connections. They seem to put more emphasis on developing relationships with third party systems than on API connections which is what we get channel managers for.

Don't even think about it

Commentaires : I have been using Tokeet for more than two years, it has worked reasonably, over time I've come to accept the different bugs and system failures. But then recently (2019) Tokeet released a version 2 and that's when my trouble really started costing me thousands of euros in lost revenue. One reason why I initially chose Tokeet was because of their nice design and prices. Looking back I can't but recall my grandmother saying "cheap things are expensive" - ohh boy how right she was.
Tokeet failed to clear dates related to cancelled bookings, consequently blocking two weeks during the peak season months costing my many thousands of euros. When contacting Tokeet they simply referred to their T&C stating that they do not take any responsibility. Interesting considering that their website is packed with promising words about always keeping the calendar and prices up to date - nonetheless they do not take any responsibility for their own failures.
In these situations it's probably a very good idea that Tokeet is incorporated in the Bahamas, protected from any legal consequences of their mistakes and errors.

Avantages :

The look, design and prices - but it comes at a price!

Inconvénients :

I really don't like that their software is not doing what it is supposed to, it is not keeping the calendar and prices updated as promised. Especially their new version 2, released in 2019, is not at all ready to be commercialised.

Excellent customer service

Avantages :

Ive been using this software for about 4 years and though im a bit of a technophobe I have managed to learn to use most of the processes and always learning new things. Have used Automata for a ew years, recently added Rate Genie and looking at adding signature app to help automate my processes even more. Would be lost without it now. The team are always on live chat and usually resolve issues very quickly. There are so many of them base dall over the world now its almost a 24/7 service. I also find the academy training sessions on Google Meet very useful to actually speak to someone and talk through issues and training. Highly recommend that!

Inconvénients :

some features like pre authorisign deposits still not available but on the way I hear I wish that the add ons didnt have to go into another screen to use them

Invest some time to learn, and it saves you time. It could save time more though.

Commentaires : I am trying to save some time from managing my 3 vacation rentals. It helps me automate emails, texts to guests, set reminders for myself and housekeepers. Payment processing is also a plus.

Avantages :

- Integration with Stripe saves the customer credit card details from Booking.com and Expedia so that you can charge them from Stripe however you want. I have seen instances that card was not saved, they claim that the card was not valid. If that is the case, that is great as most Booking/Expedia customers do not leave a valid card!

Inconvénients :

These are not Cons, but I would expect a few more functionalities for perfection - Small navigation functionalities matter a lot. To update pricing, you need to click 3-4 times to go to correct place. - Ability to pass a door code (entered into the booking)to guests in a template, even integration with door code generation websites - Monitored SMS number so that it can get guest's answer to text back to my inbox - Send an email or text to guests without a requirements of template, from various screens like booking list, guest list etc.

Ease of Use and Customer Support Won me over

Avantages :

Some of the many things I love about Tokeet is that everything in the system was super easy to learn. Between the chat help and the articles I managed to integrate everything just the way I wanted it, with extreme ease. Things that had taken days to get customer support to help with on another channel managers were instantaneous on Tokeet. I managed to get Airbnb up without even realizing I had done it. And then Booking.com took a little more effort, but was still amazingly easier than with my previous Channel manager. Another huge plus is the way that tokeet and stripe integrate, it's absolutely beautiful and gives you the control you need at your fingertips to make changes in seconds. My absolute favorite thing about Tokeet, is the App for my phone!! Before, if I was away from my computer for whatever 500 reasons I would be in the STR world, I had to go back and forth between booking channels to answer my guests. With the Tokeet App, I can delete the booking channel apps from my phone and just answer my guest on ONE app!! That is also VERY easy to use. Thank you Tokeet for giving me hours of my day back!!!

Inconvénients :

The only thing I can complain about was that,as easy as it was to set up, it was a bit time consuming. However when you try to do anything with multiple listings in this business, it does get a little time consuming.

Superb! I tried them all before settling with Tokeet

Commentaires : I can't recommend this enough! Nothing competes at this price point and this is actually this competes with competitors ten times more expensive! First of all you have an full access trial to try everything out...no silly limitations except you cant link stripe before paying. Full API to airbnb as well as booking.com and stripe (Xero soon) is another thing this has going for it.
Live support makes working things out quick and easy...they're always fast to respond. Furthermore I love that its an active dev team so when you ask for something that isn't yet possible they give you a timeline for implementing it (assuming they agree it'd be a cool feature to have) Theres a lot more than initially meets the eye, this is very capable software that is improving all the time. Although not the most comprehensive I tried, for the money vs features ratio this beats everything else hands down!

Avantages :

Cost, active dev team, good product

Inconvénients :

some limitations. historically had bugs. vacation branding!...we're not just vacations

Meets basic expectations but missing lots of practical points and features

Avantages :

+ Customer service responsive + Basic import/export functionality works well. Also Push/Pull from Airbnb, Booking.com worked fine, Expedia had some hiccups. + Price point (unless there is another raise)

Inconvénients :

- Customer service does not solve all the issues and give timely feedback if solved - Critical problems occur (rate push, calendar synch) and you do not get a system notification - Only Stripe and Paypal payment options. Stripe is now charging fees for refunds, not usable - SMS sending feature cannot process the answers back - Cannot import any booking details from VRBO and Tripadvisor except the date and guest name. - User interface is missing basic practicalities, so you need to click many times to land somewhere. - Website is not secure, all passwords etc are transmitted unsecurely (no HTTPS) - Cannot import the correct booking price seen by the guest from Airbnb and Booking.com

Director

Commentaires : overall it is good

Avantages :

It is easy to use and value for money. I use the calendar and basic reporting which helps me understand the occupancy and revenues generated

Inconvénients :

It does not have a lot of API connections and this is very big issue when you have lots of rooms and platforms and you need to centralise the operations.

Always solve my issues

Commentaires : Be honest, I found it's difficult to use Tokeet at first. However, moreI use, I get used to it. All of staffs are very helpful all the times. I'm not computer person and they help me very patiently.

Avantages :

They will always solve my issues asp, and prompt response for my question.

Inconvénients :

I wish they have customer line so I can speck with them over the phone.

Tokeet

Avantages :

It was very easy. It is user friendly.The team support has got better over time.Sometimes we had to wait for over 24 hours especially over weekends.

Inconvénients :

The customer service. The fact that you can only chat and there is no one to speak to makes it off-putting to some.

The worst support staff EVER & a VERY bad product

Avantages :

The product & sales pitch looks good. The product offers a lot, but delivers very little. If it actually did what it claimed to do, it would be a great product. It claims to be a Channel Manager, but can not even keep channels active.

Inconvénients :

The App & sales video promises a lot, but delivers very little. The Mantra of the support guys is to just ignore the problems you are having, that it doesn't matter. The App is incapable of maintaining the live connections to all the different channels & within days channels have to be re-added or reverified. You contact support & the support guys are useless. The website even gets flagged up as a Security risk by Safari & the support guys just tell you to ignore that too. Every time I raise a problem I get temporary fixes that involves me doing all the work, in order to work around inherent bugs in the system & before the problems are even solved the support team are messaging me to tell me they are "closing the support tickets". I have contacted them to tell them not to do that & they just ignore their customers. AVOID THIS PRODUCT AT ALL COSTS, DO NOT WASTE YOUR MONEY OR YOUR TIME. THEY DO NOT CARE YOU HAVE A BUSINESS TO RUN.

Terrible service and they don't support all of the features they offer

Avantages :

I liked what the sales pitch offered, such as CSS support and javascript includes.

Inconvénients :

The support. Having added a basic piece of CSS their system just falls over, plus i've just been told they don't support this feature and aren't able to tell me what CSS syntax IS supported - despite JS and CSS being plastered all over their sales literature. Today, it took an 8 hour conversation over live chat to get this information and their support offered me a selection of solutions first which were entirely unrelated - even I could tell this as a user.

Leading the way in property management

Avantages :

. The team are always on hand to help you with any issues . The features it offers for the price are second to none . The team are always looking to develop new features