Agiliron

Extremely versatile solution for complex business

Commentaires : Agiliron has helped our business grow dramatically, and consolidate our operations across many different vendors and sales channels. From regular eCommerce shipments, to vendor fulfillment, wholesalers, and even 3PLs we can keep all our orders and inventory data in one place which lets us manage many different relationships with comparatively small staff. The complexity of what Agiliron can do is generally intimidating to new staff and it can take a while to get them acquainted with the system, but once they understand it runs very efficiently and their customer service is very responsive when issues or questions arise.

Avantages :

-Connects us to Amazon, eBay, Shopify, CommerceHub and EDI systems. Collects orders from all those sources as well as in-store and phone orders into one place, allowing for easy shipping and sales tracking. -Connected systems let our customer support personnel easily find accounts and orders and attach records from service calls. -Developers work to create tools for new business needs as they arise.

Inconvénients :

-System complexity requires extensive training for new staff -Requires multiple steps for most common operations

MOVED FROM QUICKBOOKS DESKTOP TO AGILIRON

Avantages :

(1) Best value for the money. (2) Onboarding process is great. (3) Staff training is great. (4) Centrally managed inventory for multiple stores/warehouses and multiple sales channels. (5) Inventory includes ability to enter SEO information and product images (used with B2C/B2B/POS channels), maintain multiple vendors for each product, and several other features which we have yet to implement. (6) CRM is good. (7) Ability to perform bulk updates is great. (8) Moving to Agiliron allowed us to standardize our inventory throughout the organization.

Inconvénients :

(1) Learning curve is steep. We have leaned heavily on Onboarding team. (2) Product requires multiple steps to perform the same tasks compared to QuickBooks. (3) Agiliron interface is not very intuitive. Its focus is on looking up information versus creating new transactions or list items. (4) Support is slow to respond to requests outside of the simple. (5) The online Learning Center does not give good directions in the How-To sections. (6) CRM side does not allow creation of Quotes for Leads and Prospects, only Customers. (7) Built-in reports are lacking, and common reports are missing (e.g., Customer A/R Aging Report, Product Margin Report). (8) Payment Terms do not do anything. They are just another list item. If a customer has terms of 1% 10 Net 30 and they pay within the 10-day discount window, Agiliron will just treat the payment as being short, leaving a balance due. You must reopen the original invoice and enter the discount manually, line-by-line, for each product before you post the customer payment. This is not efficient and is time-consuming. (9) QuickBooks Desktop is not updated for each change to an order. Sales are not posted until the sale is paid in full. If you change the point upon which the import occurs, you will have issues in Agiliron. We have been told that Agiliron integrates better with QuickBooks Online. This should not be the case if you advertise that your software integrates with both online and desktop versions.

Agiliron/QBO from Microsoft GP

Commentaires : Our company recently switched our ERP system from Microsoft Great Plains to Agiliron & QBO. Our onboarding team, lead by [sensitive content hidden], was super helpful and attentive during our set up period. Then...once we went live we were in constant contact - in a good way! [sensitive content hidden] would reply immediately to my questions.
There are a few things we still are working through, but we always get the best customer service!

Avantages :

The UI is pretty intuitive. I really like how the support team is very quick to help resolve any issues or answer your questions.

Inconvénients :

There are a few lookups that aren't as seamless as I'd like.

Be careful

Commentaires : We like the online sales we can do with the program but we have experience major inventory problems do to program not functioning as it should. Inventory entered incorrectly, wrong pictures on items. All I can say is be careful before you decide to pick Agiliron. It would work great for a small store or counter sales but not for a large volume parts business.

Avantages :

Agiliron has alot of connections with online platforms and we were looking for that and it works well in this aspect.

Inconvénients :

The program is in a testing state so there are lots of bugs, things not functioning as they are said to. What works works good but new udates can bring new headaches.

Good Solid Choice

Commentaires : Good overall experience, the software can be customised significantly and support is good

Avantages :

Wide range of integrations and the integrations are solid and in depth. Formula based pricing options are really good Many features compared to alternatives Reasonable price considering the alternatives.

Inconvénients :

Software is localised for USA/Northern America. Weight/Date/Phone formats are all tailored to North America rather than Europe/Global. Payment processing options are also limited to North America