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shopVOX
Description de shopVOX
ShopVOX est une solution de gestion web complète et facile à utiliser pour la fabrication sur mesure.
Cette solution comprend tout ce dont vous avez besoin pour gérer votre boutique : suivi des ventes et des leads, devis, ordres de mission, ordres d'achat, gestion et planification des travaux, autorisations d'épreuves en ligne, intégration dans QuickBooks, business intelligence, paiements par carte de crédit en ligne via Authorize.net, etc.
Idéal pour les
- Entreprises d'enseignes
- Imprimeries
- Entreprises de vêtements
- Fabricants à l'affaire
- Ateliers
Qui utilise shopVOX ?
Les entreprises de fabrication personnalisées telles que les ateliers d'enseignes, les imprimeries, les ateliers de broderie, les entreprises de récompenses et de trophées, ainsi que les ateliers de recouvrement de véhicules.
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Avis sur shopVOX
Crucial tool for our business
Commentaires : Great. I did try to set up SV by myself and quickly leaned on their team for help and they did! Helped me get all my products entered, materials, prices and workflows. From there used the training videos and tools to train the team and we were running in a week or two. Since the start of using SV in 2015 we continue to enjoy of the evolving and adding of features in SV. Its like Christmas sometimes when we learn of new updates in our shop! We will email out to the team and let them know of something new.
Avantages :
We love the solutions and flow that ShopVox brings to our company. With many different departments (apparel, sign shop, print shop, web dept, and vehicle wraps) and different workflows SV keeps us all moving along with ease and eliminates dropped orders or confusion in our team. We know what is going on and can access the details, proofs, notes, file names all in one place. Before ShopVox we used paper orders...NEVER again! If there was a change on the job or an update request we would have to waste time tracking down that piece or paper. If it got lost...forget about it! We would be in trouble. Now with SV its all in the system and can be accessed with ease by anyone on the team. I do not see how our company could have continued to grown 30% each year by not moving to SV.
Inconvénients :
I wish there was a more convienent collaboration/ messaging tool in app. We still use the notes and the email notifications are good. But one day I would like to see an option to reply to a message from my email and it go right back in app to the job. SMALL request I am watching for to be added on day. Nothing in comparison of all that SV does do! We can tag other users for special notes, assign task and get notifications as needed.
Réponse de l'équipe de TechVOX
il y a 4 ans
Thanks for the great review Chris!
Excellent Software
Commentaires : We did our own set up; it was complex and lengthy - if I had it to do over again, we would definitely commit to having their experts do the set up. The learning curve was longer that it needed to be. We are thrilled with the quality of the product and the excellent customer support ongoing. I personally HATE chat support but they are so good I use it whenever needed.
Avantages :
We have been using SV for almost 4 years, and we are delighted with the software, which replaced an outdated product that had become almost useless. Set up was complex - I recommend you use their services unless you have staff knowledgeble about both your operations and software installation available to dedicate exclusively to set up. It's worth it! Easy to track progess of sign build outs, printing projects, and installation; good invoicing with payment options, seamless integration with Quickbooks Online.
Inconvénients :
I wish that all lists could be modified by admin users (specifically purchase order status codes). Second wish is that all fields in transaction lists could be sorted.
Terrible product, they don't know their customers, little support.
Commentaires : None
Avantages :
I can't think of much. Truly, nothing good about it at all for our business. Perhaps this would work well for a small business with only a handful of products.
Inconvénients :
We've been using ShopVox for over 2 years now so we have a lot of (terrible) experience with this product. We have had nothing but trouble since using this program. It is not easy, it doesn't flow well, it doesn't make sense. They create problems and then make the fix a paid "feature." For example suddenly everything runs together even when you type it out in nice paragraphs. In order to not have this happen they say you must pay for this "feature." Unbelievable. The communication is horrible, not only language but just general understanding. They blame things constantly on a local server then will report an outage weeks later. It takes them months to fix seemingly simple things. When features they have don't work, they just say not to use it. Worst service I've ever had with any type of software. They corner you into using it since all your data is now in their "cloud" and who wants to start over with another software program yet again. We can't even build pricing, it simply doesn't work. It doesn't connect well with quickbooks, I can go on and on, it causes us more work than if we were to write this out by hand. WE have to manually price out everything because we're unable to successfully build pricing forms.
Réponse de l'équipe de TechVOX
il y a 6 ans
Hi Jasmine - I'm very sorry that you feel this way. I'm sure you're very busy and I can understand how not having your pricing configured correctly would be frustrating. I'm more than happy to help you and your team create the pricing templates for your products. And I've already been in-touch with D.Rose from your team about this. If you'll provide the specific details of these other issues, our team will surely look into them for you.
Very powerful for managers for traceability on what the business is actually doing.
Commentaires : Multipurpose software, which is great for sales and marketing and manufacturing. Quoting could use a little work.
Avantages :
Understanding what is coming into the business and what is outgoing.
Inconvénients :
Quoting seems to be a multiplier only. eg. if I am printing business cards quantity 10 is only multiplied by 1, where there could be a price break in reality.
SV Experience so far...
Commentaires : SV has been excellent from the start. Set up and installation was simple and with a bit of playing it has been developed into a solution for our business. There are lots of features and opportunities we can progress with and we are finding opportunities and ideas as we continue the development of the system. The remote support has been great, however I think with the vast array of products and offerings SV has, potentially a local UK based agent to help with set up and training would be helpful as sometimes peoples learning hobbits are different etc.
Avantages :
The facility to run all of our sales and production operations from one system, working online is superb. CRM and quotations combined with scheduling and production stages help to provide a clear and accurate picture of all communications and projects within the business.
Inconvénients :
Sometimes being able to view multiple sections would benefit instead of having to go in and out of fields etc. But apart from that the system offers everything we need to operate effectively and efficiently.
Réponse de l'équipe de TechVOX
il y a 3 ans
Glen, thanks for the great review! We are so happy that shopVOX is of great value for your shop and that you are using so many of it's features! Keep trying new ones!
