par TechVOX4.6 / 5 154 avis Écrivez votre avis !
Pour qui ?
Custom manufacturing businesses such as sign shops, print shops, embroiderers, screen printers, trophy and award companies, and vehicle wrap shops.
Notes moyennes154 avis
- Note globale 4.6 / 5
- Facilité d'utilisation 4.3 / 5
- Service client 4.6 / 5
- Fonctionnalités 4.5 / 5
- Rapport qualité-prix 4.6 / 5
Informations sur le produit
- À partir de 10,00 $US/mois
- Version gratuite Non
- Version d'essai gratuite Oui
Cloud, SaaS, web
Formation en ligne en direct
Service de support permanent (réponse directe)
Support en horaire de bureau
Informations sur l'éditeur
- Fondé en 2010
En savoir plus sur shopVOX
ShopVOX is a comprehensive web-based, easy to use management solution for custom fabricators.
Our solution includes everything you need to run your shop - sales lead tracking, quoting, work orders, purchase orders, job management and scheduling, online proof approvals, Quickbooks integration, business intelligence, online credit card payments through Authorize.net, and much more.
- Sign companies
- Printing companies
- Apparel companies
- Custom manufacturers
- Job shops
shopVOX - Fonctionnalités
- Analyse du style de presse et d'exécution
- Calcul de la quantité d'encre
- Calcul de plusieurs versions
- Calculs des services avant/après
- Devis pour préimpression
- Devis pour travaux de reliure
- Gestion des réductions
- Imposition du meilleur format
- Optimisation des prix
- Évaluation des options de production
- Contrôle de qualité
- Coût des tâches
- Gestion des capacités
- Gestion des commandes
- Gestion des expéditions
- Gestion des ordres de travail
- Suivi des tâches
- Gestion de la maintenance
- Gestion de la qualité
- Gestion de la sécurité
- Gestion des bons de commande
- Gestion des expéditions
- Intégration comptable
- MES (Manufacturing Execution System)
- MRP (material resource planning)
- Rapports et analyses
Avis les plus utiles sur shopVOX
Publié le 05/11/2019
Signage CRM system second to none
Commentaires: ShopVOX takes over the day to day administration of running the company, from managing sales leads, quotes, sales orders, projects, invoicing, automatically sending statements, product pricing with profit margins, materials, artwork approval, email sync, email templates, online support, monitor the team in real time, ability for customers to have their own login portal to view jobs, invoicing, artwork & order online... the list goes on! I've used a number of CRM systems and trained people on CRM systems for previous roles in the past and always the blown away with how good Shopvox works. 100% recommend to anyone, its a no brainier!
Avantages: The ease of use. They have thought of everything you need and put it in a simple interface that's user friendly and easy to follow, its a powerful bit of kit they simplifies running a team of people / company.
Inconvénients: There is not much not to like to be honest, I guess initially its a lot to get your head wrapped around, i.e setting up materials and products, but I think they have an on boarding option for this. But after that its plain sailing.
Publié le 07/12/2018
Long time user
Commentaires: We migrated from SignVox which was an earlier signs shop only solution from this same company. Back then we came from Activity. Our whole database was migrated to the new system so we didn't lose any customer records. ShopVox is much more flexible and better than SignVox in nearly every way. Considering the competition in this space ShopVox is probably the best option if one can get over the initial learning curve and sit down to truly customize the software to their thinking and shop. I spent about 2 weeks determining the initial pricing formulas, templates, & workflows. From there I have evolved these items over the last 5 years as new features become available or I just have an idea of a different way to do things. There are only a couple of things that I would like to be able to do through ShopVox that do not work well, and some of those items are pending thanks to the customer support.
Avantages: Allows nearly a paperless work environment, yes filing can be a thing of the past. Fairly customizable for an individual shop. Several viable ways to do formula based pricing. Extremely responsive customer support - even takes feature requests/needs seriously. Works very well for telecommuting. Customer tracking and front-end accounting features work quite well, does tie into quickbooks though we do not use that feature.
Inconvénients: Mobile app is useless for field work. One can use the browser on your phone but it doesn't work well or allow concurrent sign in. Robust scheduling package is not yet completed (as of 12-6-18) so alternative solutions like white-boards or google calendar are necessary - but daily job tasks scheduling works great (as in this is what we need to get done to day. No really very good solutions for install appointments).
Réponse de l'éditeur
envoyé par TechVOX le 14/05/2019
Thanks for reviewing shopVOX Ryan. We are happy that you benefiting from so many of shopVOX features and enjoying a nearly paperless work environment - less clutter for sure! We recently updated the shopVOX Go App. So, I hope you take some time to check it out. You can now upload assets, manage jobs and get signatures while on the field. Thanks for being a loyal shopVOX user. We look forward to serving you for years to come. :)
Publié le 30/11/2018
Crucial tool for our business
Commentaires: Great. I did try to set up SV by myself and quickly leaned on their team for help and they did! Helped me get all my products entered, materials, prices and workflows. From there used the training videos and tools to train the team and we were running in a week or two. Since the start of using SV in 2015 we continue to enjoy of the evolving and adding of features in SV. Its like Christmas sometimes when we learn of new updates in our shop! We will email out to the team and let them know of something new.
Avantages: We love the solutions and flow that ShopVox brings to our company. With many different departments (apparel, sign shop, print shop, web dept, and vehicle wraps) and different workflows SV keeps us all moving along with ease and eliminates dropped orders or confusion in our team. We know what is going on and can access the details, proofs, notes, file names all in one place. Before ShopVox we used paper orders...NEVER again! If there was a change on the job or an update request we would have to waste time tracking down that piece or paper. If it got lost...forget about it! We would be in trouble. Now with SV its all in the system and can be accessed with ease by anyone on the team. I do not see how our company could have continued to grown 30% each year by not moving to SV.
I wish there was a more convienent collaboration/ messaging tool in app. We still use the notes and the email notifications are good. But one day I would like to see an option to reply to a message from my email and it go right back in app to the job. SMALL request I am watching for to be added on day.
Nothing in comparison of all that SV does do! We can tag other users for special notes, assign task and get notifications as needed.
Réponse de l'éditeur
envoyé par TechVOX le 06/06/2019
Thanks for the great review Chris!
Publié le 20/02/2018
shopVox is an excellent product which has had a big impact on how we run our business.
shopVox is a powerful, complete business management system. It really gives small business owners like me all the advantages of the management systems big businesses have access to. The comprehensiveness of the system is remarkable.
I think the organisation it imposes on a business would assist any small business improve its efficiency and productivity.
The business intelligence dashboards are excellent and give a daily snapshot of where the business is.
ShopVox gives us control over our processes and communication; this has been a real benefit in the day to day running of our business and has noticeably reduced stress. In fact we are now able to handle more work with less people and know where everything is and at what stage of production. This is something we struggled to do without ShopVox.
We have gone to an almost paperless workplace thanks to the facility of being able to display the job board both in the office and in the factory. No more missing pieces of paper!
It has been a surprise to us how much we like being in the cloud! I am able to go home and have dinner with the family and log into the system from home if I need to catch up on any matter.
Support via Chat is good.
shopVox is improving the program regularly and systematically so it is getting better all the time.
Along with comprehensiveness of the program comes a steep learning curve.
Unfortunately, the training material is not up to the standard it should be. In my opinion the current training material needs to be re written by a professional training-manual writer. And while videos are good at giving a snapshot of a process they are limited as a training tool as they are unsearchable.
There is no readily accessible Definitions Table of the terms used (that I know of). This is particularly important for users in other countries like I am as the meaning of some everyday terms in the USA can have a different meaning in other places.
Because of the poor training material some users may be put off by the necessary steep learning curve which would be a shame given the power of shopVox.
Publié le 16/08/2017
The RIGHT Solution
Commentaires: An all-in-one software for managing all aspects of our business that's easy to use for all levels of staff.
Prior to finding ShopVOX, we were spread across two different platforms for our sales and shop operations. ShopVOX has enabled us to eliminate both and now we can use one software to manage our workflow, track the sales activities that lead to new jobs, and also use solid costing on our quotes to ensure that we're making money with these sales.
Multiple views and options for scheduling jobs. Pricing templates can handle all aspects of simple to complex jobs, even for a CUSTOM sign shop. Syncs to QuickBooks for accounting. This is an emerging product with a great development team. If a feature you've though of isn't there, wait a few weeks! This isn't SAP or ORACLE you're dealing with here. They're nimble and responsive to client requests and needs. Cloud based and mobile device friendly. The PRICE! For the money, you won't find better value.
Inconvénients: As I mentioned in the "Pros" above, this is an emerging product. This leads to my only real "Cons". From time to time, as new features are rolled out, there may be mis-steps. If you are not OK with change, you may want to wait a bit before signing on. New features and modifications to old features are rolled out VERY regularly. As they say though, "you have to break a few eggs to make an omelette".
Réponse de l'éditeur
envoyé par TechVOX le 16/08/2017
Jeff, Thanks so much for taking your time to write up this review. We greatly appreciate it. We take great pleasure in making sure you are satisfied and managing your business more effectively.