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shopVOX
Description de shopVOX
ShopVOX est une solution de gestion web complète et facile à utiliser pour la fabrication sur mesure.
Cette solution comprend tout ce dont vous avez besoin pour gérer votre boutique : suivi des ventes et des leads, devis, ordres de mission, ordres d'achat, gestion et planification des travaux, autorisations d'épreuves en ligne, intégration dans QuickBooks, business intelligence, paiements par carte de crédit en ligne via Authorize.net, etc.
Idéal pour les
- Entreprises d'enseignes
- Imprimeries
- Entreprises de vêtements
- Fabricants à l'affaire
- Ateliers
Qui utilise shopVOX ?
Les entreprises de fabrication personnalisées telles que les ateliers d'enseignes, les imprimeries, les ateliers de broderie, les entreprises de récompenses et de trophées, ainsi que les ateliers de recouvrement de véhicules.
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shopVOX
Avis sur shopVOX
Excellent app for CRM, and Production Workflow
Commentaires : Too many to list.
Avantages :
We are a small business manufacturing and installing signs in Berkshire. ShopVOX is exactly what we need for our business. ShopVOX allows us to log and track all our customer interactions, manage their accounts and manage our internal workflows to ensure signage is manufactured and delivered on time and on spec. Our busy team are able to quickly and easily log sales leads, create and revise quotes, convert approved quotes to sales orders, create production workflows and raise sales invoices. Invoices can be exported from ShopVOX into our accounts at the click of a button. The team at ShopVOX are very helpful and the most impressive and valuable asset this company has is their ability to listen to customers and upgrade their software quickly to suit customers ever-changing needs. There have been numerous occasions when we have suggested a improvement and we've seen it go live within weeks. Keep up the good work ShopVOX!
Inconvénients :
Nothing at present, and whatever we don't like about the software is usually changed within weeks when we put a reasonable case to ShopVOX.
Alternatives envisagées précédemment :
Best Sign Shop Tool in the market so far...
Commentaires : Great experience, it has being a game changer for us in our work flow, when I heard other companies struggling with the same issues we use to struggle I can't hold myself, I have to tell them, you have to give them a shot.
Avantages :
That it has being upgrading and getting things easier and better every time. It never stops improving and the support team is super helpful all the time.
Inconvénients :
That their developing even though it has being quick, the need of specific companies hasn't being fully develop.
Réponse de l'équipe de TechVOX
il y a 5 ans
Thanks for taking the time to leave a great review, Fernando. We love that you appreciate the updates and that shopVOX has been a game changer. Also thanks so much for telling others about shopVOX!! That's awesome.
Terrible product, they don't know their customers, little support.
Commentaires : None
Avantages :
I can't think of much. Truly, nothing good about it at all for our business. Perhaps this would work well for a small business with only a handful of products.
Inconvénients :
We've been using ShopVox for over 2 years now so we have a lot of (terrible) experience with this product. We have had nothing but trouble since using this program. It is not easy, it doesn't flow well, it doesn't make sense. They create problems and then make the fix a paid "feature." For example suddenly everything runs together even when you type it out in nice paragraphs. In order to not have this happen they say you must pay for this "feature." Unbelievable. The communication is horrible, not only language but just general understanding. They blame things constantly on a local server then will report an outage weeks later. It takes them months to fix seemingly simple things. When features they have don't work, they just say not to use it. Worst service I've ever had with any type of software. They corner you into using it since all your data is now in their "cloud" and who wants to start over with another software program yet again. We can't even build pricing, it simply doesn't work. It doesn't connect well with quickbooks, I can go on and on, it causes us more work than if we were to write this out by hand. WE have to manually price out everything because we're unable to successfully build pricing forms.
Réponse de l'équipe de TechVOX
il y a 7 ans
Hi Jasmine - I'm very sorry that you feel this way. I'm sure you're very busy and I can understand how not having your pricing configured correctly would be frustrating. I'm more than happy to help you and your team create the pricing templates for your products. And I've already been in-touch with D.Rose from your team about this. If you'll provide the specific details of these other issues, our team will surely look into them for you.
Signage CRM system second to none
Commentaires : ShopVOX takes over the day to day administration of running the company, from managing sales leads, quotes, sales orders, projects, invoicing, automatically sending statements, product pricing with profit margins, materials, artwork approval, email sync, email templates, online support, monitor the team in real time, ability for customers to have their own login portal to view jobs, invoicing, artwork & order online... the list goes on! I've used a number of CRM systems and trained people on CRM systems for previous roles in the past and always the blown away with how good Shopvox works. 100% recommend to anyone, its a no brainier!
Avantages :
The ease of use. They have thought of everything you need and put it in a simple interface that's user friendly and easy to follow, its a powerful bit of kit they simplifies running a team of people / company.
Inconvénients :
There is not much not to like to be honest, I guess initially its a lot to get your head wrapped around, i.e setting up materials and products, but I think they have an on boarding option for this. But after that its plain sailing.
Réponse de l'équipe de TechVOX
il y a 5 ans
Thanks Karl for the awesome review. We are so glad that you are blown away by shopVOX and are using so many of its features. We value you!
ShopVOX Rocks!
Commentaires : Overall, it's been a lot of work and very rewarding! Our account rep as well as all of the chat help has been amazing, very responsive and extremely helpful! Great customer service!
Avantages :
This software has been extremely helpful in streamlining every aspect of our company. From simplifying our communication with our customers, to our estimating process, design, production and accounting, everything works together so smoothly and I feel confident nothing is getting lost or forgotten about.
Inconvénients :
Not necessarily a con, but the set-up process took quite a while. However, now that everything is running 100%, patience during that process and taking the time to learn all of the functions is incredibly important.
Réponse de l'équipe de TechVOX
il y a 5 ans
Thanks Loye for your awesome review. We are so proud that shopVOX is helping in every aspect of your business. That was our goal when we created shopVOX and it's so awesome to witness others benefit from it! ~ Joanne