Description de PanTerra Networks

Depuis 2001, PanTerra propose des fonctionnalités pour les call centers entrants parmi les plus avancées du secteur. L'éditeur s'efforce à continuer à déployer de nouvelles fonctionnalités au fur et à mesure que la technologie évolue pour garantir que votre call center entrant ne deviendra jamais obsolète. Rejoignez les milliers de clients qui ont transféré leur call center vers le cloud de PanTerra. PanTerra offre une solution de call center entrant avec analytique commerciale en temps réel, mise en file d'attente avancée, modes de supervision et bien plus encore.

Qui utilise PanTerra Networks ?

Bénéficiez d'une solution de call center de qualité professionnelle, extrêmement fiable et sécurisée sur n'importe quel appareil et en tout lieu, le tout dans le cloud. Conçu pour les call centers entrants de toutes tailles.

PanTerra Networks Logiciel - 1 PanTerra Networks Logiciel - 2 PanTerra Networks Logiciel - 3 PanTerra Networks Logiciel - 4 PanTerra Networks Logiciel - 5

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Avis sur PanTerra Networks

Note moyenne

Note globale
4,5
Facilité d'utilisation
4,5
Service client
4,3
Fonctionnalités
4,3
Rapport qualité-prix
4,2

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
67%
4
19%
3
10%
2
5%
Pamela
Pamela
Chief Experience Officer (É.-U.)
Utilisateur LinkedIn vérifié
Externalisation/délocalisation, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Features and Good Customer Service

5,0 l’année dernière

Commentaires : Overall, I have had a good experience with Pantera Networks. They have a good team of people.

Avantages :

Panterra offers a great price for the cost of the seats, and there are several seat options. In addition, there are many features that come with the service. I have been a customer for almost 15 years. Other companies have approached me, but no one has been able to offer more.

Inconvénients :

There is not a lot of communication with customers to update us on new features. There are emails about maintenance updates, but that's mainly it.

Carlos
Resources and People's Manager (É.-U.)
Services financiers, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great product, great customer support, I am a satisfied customer.

5,0 il y a 6 ans

Commentaires : Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn't want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video. After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra's Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don't own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature. This service is highly recommended especially if you like single-solutions. Cloud UC offers 6-in-1 services and it easily integrates with software like Outlook and Office. I like it very much because I don't want eight software running on my computer at a time; I like to keep everything compiled into one solution and that's were Panterra's software came to my aid.

Avantages :

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

Inconvénients :

They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless.

Utilisateur vérifié
Tanning Consultant (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Clunky, outdated, lacking features. There are better means of communication for sure.

2,0 il y a 5 ans

Commentaires : I guess the only reason we still use it is the operator switch board. We're able to see if someone is available or not, and then send those calls to and fro.

Avantages :

There isn't a whole lot that I like at all. I like that I'm able to still select the old interface when I log in. Nothing else really.

Inconvénients :

It's hard to use. Settings are confusing, sometimes nothing happens when you configure them (no changes occur after saving). I don't always see/hear/notice my messages when someone is sending me messages. The app is extremely old as well.

Nuur
Office Admin (Pakistan)
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Finally changed my VoIP providers and I am very happy.

4,0 il y a 6 ans

Commentaires : Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn't want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video. After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra's Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don't own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature.

Avantages :

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

Inconvénients :

They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless.

Saad
Owner (Allemagne)
Logiciels, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Satisfied and would highly recommend it

4,0 il y a 6 ans

Commentaires : We are an IT company in business for more than 16 years. We have used VOiP services before; coupled with various project management tools. We provide network support as well as digital solutions to SMEs. 2 years ago, we switched to Panterra's unified communications and we now don't use anything other than their services.

Avantages :

Panterra have helped us cut down our costs dramatically.

Inconvénients :

Tech support and helpline are a bit slow to respond. Sometimes you have to wait 15-20 minutes on the call.

Réponse de l'équipe de PanTerra Networks

il y a 6 ans

Thank You for your review. I am not sure when you ran into delays with our support team. I wanted to let you know that we have increased our customer support team staff, to insure that we offer a 30 second response time to our customers. Not only do you have the ability to call into support 24/7/365 but we also offer IM and Email as additional avenues to reach our award winning support team. Thanks again for the positive review.