15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

Description de Kissmetrics

Kissmetrics est un outil d'analyse web basé sur le principe que les données ne sont pas seulement un ensemble de chiffres que vous faites apparaître dans un graphique et présentez à votre patron. Chaque numéro représente un utilisateur, un client ou une action significative qui correspond à vos indicateurs clés et contribue à la croissance globale de votre site web.

Chaque site web est différent, c'est pourquoi l'éditeur travaille en partenariat avec vous pour s'assurer que vous recueillez les bons indicateurs qui comptent pour votre site.

Qui utilise Kissmetrics ?

SaaS, e-commerce, agences

Kissmetrics Logiciel - 1
Kissmetrics Logiciel - 2
Kissmetrics Logiciel - 3
Kissmetrics Logiciel - 4
Kissmetrics Logiciel - 5

Kissmetrics ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Kissmetrics

Kissmetrics

4,1 (19)
49,00 $US
mois
Version gratuite
Version d'essai gratuite
59
20
3,4 (19)
3,6 (19)
4,1 (19)
VS.
À partir de
Types de licence
Fonctionnalités
Intégrations
Facilité d'utilisation
Rapport qualité-prix
Service client
Prix introuvable
Version gratuite
Version d'essai gratuite
40
3
3,9 (225)
4,1 (225)
4,2 (225)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

Alternatives à Kissmetrics

Adobe Analytics
Fonctionnalités les mieux notées
Rapports et analyses
Rapports et statistiques
Visualisation de données
Mixpanel
Fonctionnalités les mieux notées
Rapports et analyses
Suivi et analyse de l'utilisation
Visualisation de données
Google Analytics 360
Fonctionnalités les mieux notées
Rapports et analyses
Suivi des conversions
Visualisation de données
Heap
Fonctionnalités les mieux notées
Connecteurs de données
Rapports et analyses
Visualisation de données
Singular
Fonctionnalités les mieux notées
Mesure des performances
Suivi du ROI (Retour sur Investissement)
Tableau de bord
Lucky Orange
Fonctionnalités les mieux notées
Heatmaps
Rapports et analyses
Suivi des activités
Amplitude
Fonctionnalités les mieux notées
Suivi de l'engagement
Suivi des conversions
Visualisation de données
Kochava
Fonctionnalités les mieux notées
Aucune fonctionnalité n'a été évaluée par les utilisateurs de ce logiciel.
Fullstory
Fonctionnalités les mieux notées
Rapports et analyses
Suivi des activités
Surveillance en temps réel

Avis sur Kissmetrics

Note moyenne

Note globale
4,1
Facilité d'utilisation
3,4
Service client
4,1
Fonctionnalités
4,0
Rapport qualité-prix
3,6

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
42%
4
42%
3
5%
2
5%
1
5%
Shawn
Shawn
Data and Strategy Analyst (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Kissmetrics makes sure I can hit the curve balls out of the park

5,0 il y a 5 ans

Commentaires : I am a daily Kissmetrics user, I start off my day checking my morning email to look for anything odd that might show up in the top 5 metrics that indicate product performance issues.
Then I use the population feature to check out the most important cohorts of my users.
I generally get around a dozen questions per day asking about feature use, or adoption rate, and I use Kissmetrics to pull those answers.

Avantages :

Quick access to the reports that I need most Customizable user Populations Super fast time over time and Cohort comparisons

Inconvénients :

I wish that there were more dashboard options, a way to set up automatic reports that would build and refresh in the app with a way to always have certain filters applied. There is a dashboard, and it is very useful, but all Kissmetrics users share the same dashboard, and the dashboard does not allow overall filters (like excluding certain populations from all dashboard data)

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Great Tool for Tracking users Behaviour towards web based product

4,0 il y a 4 ans

Commentaires : Experience was really good with this product we have made some very good decisions by seeing the user behaviour over our products.

Avantages :

1. Great tool for collecting the user interaction data towards web based products by defining user events. 2. You can easily track what are the features user liking and buying the product and from where they are abondaning it. 3. It really helps in making decisions towards the products and by performing AB tests over web based products. 4. You can easily acces the analytics data from anywhere by just logging in their site and defining your user funnel. 5. It is also easy to implement over source code of the product just need to include one javascript code and you can fire your events on every user actions.

Inconvénients :

The interface design of the admin tool is not good.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

The pricing structure is misleading

1,0 il y a 4 mois

Commentaires : Terrible. I never even properly used the platform and had to pay 3 months worth of the paid plan in a single day. The support said that there's nothing they can do as it was my choice to sign up and put my credit card information on the platform.

Avantages :

Nothing. Other platforms offer similar (if not the same) features.

Inconvénients :

The pricing structure listed on their website is misleading. I signed up for the Pay As You Go Plan, assuming I would pay only for my website's low traffic (fewer than 200 monthly visits). Everything was fine. But their service is subpar compared to others, so I stopped using it. I thought returning later with the Pay As You Go plan was OK, assuming I wouldn't have to worry about breaking the bank. A few months later, I got 3 charges on the same day! $25.99 each. Upon contacting support, they said those charges were because my free trial period was over, and those were retroactive charges. They said they tried to issue charges before, but my credit card didn't let it go through (which is BS because when that happens, you get notified by email - or at least you should - and my credit card company notifies me when my card is blocked and someone tries to issue a payment request).

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Appareils médicaux, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

Amazingly helpful, but really hard to implement and maintain

5,0 il y a 7 ans

Avantages :

I think it's fair to say that Kissmetrics alongside Mixpanel are the 2 best tracking and leads analysis tools right now and for us, Kissmetrics won the competition for having a more accurate tracking tools and better pricing for a B2C company. Generally these apps are made for B2B companies and therefore their pricing won't make sense for B2C since the total number of events they track easily impacts the price.

Inconvénients :

It takes a long time to implement it correctly especially if you have a complicated website with too many different events and properties. They do help you to implement it but after it's done, you pretty much need to take care of new events tracking yourself. (Though, their support team still help you if you ask them questions) There are certain limitations to it too: - AdWords' dynamic tracking can't be reach by Kissmetrics. So if someone clicks on your AdWords ad, Kissmetrics only tells you it's Google. It can't tell you which ad group or ad it is coming from. Unless of course you deactivate the dynamic tracking and manually put the old UTM trackings for each ad in place. - If you are doing Facebook Lead Ads, you should know since the lead conversion is happening outside of your main website, you can't store that information with the cookie attached to it to Kissmetrics or any other event tracking software. - Kissmetrics says they have a good Salesforce integrations but it's not as smooth as you think it is. First of all, it's like an iframe within your SF and second of all, you can't do reporting within Salesforce regarding the Kissmetrics data. Their team says Kissmetrics should be the only place for your BI team to do reporting from. All these aside, I still believe Kissmetrics is the best event tracking app out there with amazing pricing.

Ahmed
Data analyst (R.-U.)
Produits pharmaceutiques, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Very powerful analytics platform for mid or large sized businesses

4,0 il y a 2 ans

Avantages :

The UX are significant within the platform, one thing I love about Kissmetrics is that it is not only designed to report on the numbers but pretty much everything. It is easy to set up dashboards and understand the customer journey and user behaviour.

Inconvénients :

This tool is not for small-sized businesses as you cannot get too much out of it when using the product. Another thing is the price, even the starting price is about $850 per month and it goes up depending on what you want within. People do require training to be able to use the platform