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CaseWorthy
Description de CaseWorthy
CaseWorthy permet aux organisations de collecter et gérer les données client au sein d'un emplacement unique et sécurisé, de générer efficacement des rapports de conformité et de dépasser la conformité de base pour en savoir plus à propos de leur organisation. CaseWorthy prend en charge les besoins de collecte et de gestion des données. En consolidant les données et les systèmes au sein d'une plateforme unique, CaseWorthy aide les organismes à but non lucratif à accéder aux informations dont ils ont besoin pour mieux coordonner les services et répondre plus efficacement aux besoins de chaque individu et famille aidés.
Qui utilise CaseWorthy ?
Agences gouvernementales de services sociaux et de santé/SIGS (Système d'information en gestion de santé) et foyers-logements/Programmes d'actions communautaires/Troubles du développement/Urgences/Aide aux charges/Plan d'action de la main d'œuvre/Réinsertion professionnelle/Services d'aide sociale à l'enfance et aux familles.
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We Love CaseWorthy
Commentaires : We have been with CaseWorthy since 2012 and have had a great partnership. We needed a software that would grow as we grew and they have definitely delivered. There is an abundance of functionality that truly helps our staff stay organized, efficient, and accountable. Our development team also appreciates the copious amount of data we are able to deliver that helps showcase what our organization does. We are very thankful for CaseWorthy!
Avantages :
There is a lot to love but most of all we love how easy it is to customize. I have very little technical background and am able to create lists and fields with ease. We also love the scan card function! It helps keep our facilities safe and our outputs accurate.
Inconvénients :
There can be a lot of navigating and clicks to get somewhere.
Réponse de l'équipe de CaseWorthy
il y a 5 ans
Thank you so much for your review! We love and appreciate your organization as part of our CaseWorthy family!
A Flexible Partner and Strong Baseline Product
Commentaires : CaseWorthy provides strong customer support. Our project manager, [SENSITIVE CONTENT HIDDEN] and analyst, [SENSITIVE CONTENT HIDDEN] worked extensively to make our implementation experience the best possible. I highly recommend their work. They helped us to identify baseline and custom solutions that will grow with our agency. By figuring out our 'must-haves' and 'nice-to-haves', they supported a phased go-live experience over the course of 1.5 years. We have what we need now and are structured to keep evolving the system. Thank you, CaseWorthy!
Avantages :
CaseWorthy caters to clients with diverse needs. The product's scalability is unique compared to its competitors. Unlike Netsmart or Social Solutions, which focused on either electronic medical records or case management records, CaseWorthy bridged our requirements for billing Medi-Cal and recording day-to-day case management. For the large nonprofit that straddles multiple social service, market segments (housing, aging, immigration, youth development), CaseWorthy offers us a rare, one-size-fits-all solution. The depth and breadth of its features fit our 35 programs' needs. Now, we store and analyze information in one place, and have the ability to streamline operations with innovation.
Inconvénients :
CaseWorthy is continuing to refine its implementation process. Document your requirements, workflows and data fields to help this partnership. You will get the most out of implementation if you have a dedicated team internally. CaseWorthy will listen and respond to suggestions for improvement.
Review of Caseworthy from HMIS Project Manager
Commentaires : Our current account manager is knowledgeable, supportive and prompt with followup.
Avantages :
What I like the most is that it is a web based system.
Inconvénients :
The software has so much flexibility to be setup for many things, but this causes trouble for our user base as they get confused by all the options they don't use. Would like to see more documentation, videos etc on the portal for how to use it.
Réponse de l'équipe de CaseWorthy
il y a 5 ans
Thank you, Sherry, for your review; we really appreciate it! It's great to see that your AM has been so helpful for you and your organization and we'll be sure to share your feedback on the setup and documentation with our Training & Customer Success depts to make improvements for your team and others moving forward. Please don't hesitate to reach out if you need anything!
Very Customizable
Commentaires : Started out shaky due to high turnover of CaseWorthy staff. However, once I was assigned a strong project manager and analyst, things moved pretty smoothly. There was excellent communication, quick response, and a willingness to work through any challenges.
Avantages :
Very customizable to fit our needs. We now have functionality to meet the needs of our residential programs, as well as our Mental Health Clinic. The alternative would've been to use two different software programs.
Inconvénients :
It's a little more complicated to use for an end user than our previous software, however, there are more checks and balances to ensure accurate data, and it has more functional capability. So it's a trade-off. Ad-hoc reporting is also more complex than what we've used in the past.
Réponse de l'équipe de CaseWorthy
il y a 4 ans
Thank you, Mary, for your honest review and feedback. We really appreciate it and the partnership we have with the Union Gospel Mission! CaseWorthy continues to pride itself in supporting our partners with custom solutions, providing accurate and efficient data. We also offer in-depth, virtual training classes on everything for system admin, form building, reporting and more, to help support the needs of our partners.
Alternatives envisagées précédemment :
St. Patrick Center Review
Commentaires : CaseWorthy's customer service continues to improve over the 3 years I have worked with them. They are responsive and do their best to meet the needs of my organization. Their product meets the needs of my agency and is reasonably priced compared to other vendors.
Avantages :
The level of customization is unparalleled, and the baseline features launched with the product provide an excellent skeleton and sandbox for the introduction of new tools. Additionally, it strives to make system administration easier.
Inconvénients :
Latency and outages happen during normal hours of operation. Unclear data mapping; specifically regarding reporting. Inability to communicate with other systems via API.
