Qui utilise Elead ?

Convient aux groupes de concessionnaires automobiles, aux concessionnaires franchisés, aux détaillants indépendants et aux équipementiers.

Description de Elead

ELEAD CRM aide les concessionnaires automobiles à réduire l'écart entre les opérations de vente, de service et de marketing. L'entreprise propose des technologies de CRM, de centre d'appels et de service spécialisées pour le secteur automobile dans une gamme complète de solutions de vente au détail permettant aux concessionnaires d'améliorer leur rentabilité en dégageant un avantage commercial stratégique.

Informations sur Elead

Elead

http://www.elead-crm.com

Fondé en 1985

Prix de Elead

Elead n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. Voir plus d'informations concernant le prix de Elead ci-dessous.

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

Elead - Fonctionnalités

Logiciels pour concessionnaires automobiles
Base de données de contacts
Concessionnaire voitures d'occasion
Concessionnaire voitures neuves
Crédit concessionnaire auto
Gestion de la comptabilité
Gestion des collectes
Gestion des documents
Gestion du financement
Intégration de sites web
Service clientèle
Suivi de location

Avis sur Elead

Afficher 5 avis sur 94

Note globale
4.4/5
Facilité d'utilisation
4.4/5
Service client
4.6/5
Fonctionnalités
4.3/5
Rapport qualité-prix
4.5/5
Justin F.
Internet Sales Manager
Automobile, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 31/07/2018

"Very Simple Smooth System"

Commentaires: A+ Greg has been an addition to our team. The CRM as a whole has helped us speed up our process, make things clear and ample amount of reports allow us to track, monitor and adjust.

Avantages: We love eLead. Very easy for someone New to use, but if you want to take it to the next level that can be done as well. I would consider us a power user....from our front end to the back end we use the system, dot the I's cross the T's etc...Our Account Manager is easily the Best In The Business.

Inconvénients: Lot of little breaks, things not syncing up etc...

Réponse de l'éditeur

envoyé par ELEAD1ONE le 08/08/2018

Thanks for sharing your experience with us. We appreciate your feedback and are happy you have had such a great experience with our products and support.

If there is ever anything we can do to improve or make your experience better, please let us know.

  • Provenance de l'utilisateur 
  • Publié le 31/07/2018
Lyle H.
Business Development Lead
Automobile, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 13/06/2019

"eLead One"

Commentaires: We tried another CRM and went back to eLead1ONE after about six weeks with the other software. Their support, functionality, and ease-of-use is preferred over other CRM software. Is there room for improvement? Yes, with quicker response time to needed changes to our pencil, troubleshooting system errors, and I'd like to see more proactive contact from the provider about changes or improvements to their CRM.

Avantages: Schedules are easy to run, templates for e-mails easy to set up. The texting feature keeps us compliant for communication and we work many deals by text alone. I'd like to see more functionality for duplicate profiles but for now, duplicate profiles are simple to merge. The support is solid with a toll-free number, e-mail, or a performance manager escalation readily available. There are occasional hiccups with the web functions that can be handled by clearing cookies/cache, although I'd like to see a more long-term solution to this problem.

Inconvénients: Occasional failures and again solved sometimes by clearing cookies/cache.

Réponse de l'éditeur

envoyé par ELEAD1ONE le 17/06/2019

Thank you for your feedback, Lyle. It is definitely appreciated and helps us continue to improve our services and support provided. And, we are absolutely thrilled to have you back.

If there is anything we can do for you or your team, don't hesitate to let us know.

  • Provenance de l'utilisateur 
  • Publié le 13/06/2019
Joe T.
Director of Training
Automobile, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 18/02/2020

"A CRM that Sales professionals will actually use"

Commentaires: Sales followup and management of the sales cycle have been greatly facilitated by eLead.

Avantages: ELead has provided excellent customer support with staff familiar with our industry, including onsite support. Flexible configuration enables the CRM tool to facilitate and to measure specific and changing management goals. Custom work flow tasks and ease of use means our front-line sales staff actually use the tool.

Inconvénients: No major concerns or deficiencies have been experienced with this software.

Réponse de l'éditeur

envoyé par Elead le 20/02/2020

Hello Joe.

We appreciate you taking the time to provide such valuable feedback to us. We're very happy that you've had such a positive experience.

As always, if you need anything our support team is available to you.

  • Provenance de l'utilisateur 
  • Publié le 18/02/2020
Kevin C.
Marketing Mgr
Automobile, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 04/01/2020

"Fully Integrates with all 3rd Parties "

Avantages: Fully Integrates with all 3rd Parties, including Gubagoo chat and CarWars

Inconvénients: Must pay ReyRey an integration fee. Must watch for duplicate records and merge them.

Réponse de l'éditeur

envoyé par Elead le 08/01/2020

Thank you for taking the time to review Elead. We definitely appreciate your feedback and are happy you have had a positive experience utilizing it.

  • Provenance de l'utilisateur 
  • Publié le 04/01/2020
Stewart S.
Internet Sales Manager
Automobile, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    2/5
  • Facilité d'utilisation
    1/5
  • Fonctionnalités
    4/5
  • Support client
    3/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    2/10
  • Provenance de l'utilisateur 
  • Publié le 10/10/2017

"Very frustrating. Product has a lot of features, but design is awkward."

Commentaires: Offers some coordination of sales consultant and management. Tracks sales.

Avantages: Able to send custom vehicle brochures, price quotes and pictures. Can send automated emails to customers. Good tracking of sent and received emails. Frequent online training sessions available.

Inconvénients: Search inventory for vehicle: when launched from customer record, eleads doesn't look for vehicle associated with customer. Phone/email. Cannot change next task. Have to lie about completing it then change default to what's needed. All new leads come in requiring phone call and email. Completing either of these tasks removes "new lead" attribute and drops them off that screen. Have to devise workaround to keep track of leads that still require action. Vehicle pic manager hard to use. Cannot delete multiple pics at one time. After uploading a new pic, it closes all the folders -- you have to re-open them to insert an image into an email. No way to prioritize customers. Hot customers get mixed on the same list as non-responding customers.
No good way to mark a lead that is looking for a specific car then be triggered to call them when it gets here. New or used.
When composing an email, if you close the box you're in, you lose everything. No warning to save. HTML editor acts differently than any other one I have ever used. Awkward.
No way to use an email template in an e-brochure.
No way to sort a search results list by rep, customer, date or vehicle. No audible notification for new leads. No way to look at an overview of all the communications that have occurred with a customer. Must open each task and view every communication note individually. Merge codes are unreliable - tech support was no help after 4 calls.

Réponse de l'éditeur

envoyé par ELEAD1ONE le 20/11/2017

Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products can be better.

  • Provenance de l'utilisateur 
  • Publié le 10/10/2017