Pour qui ?

Trusted by 2 million professionals who work at the Speed of Sight, CloudApp serves customers and teams of 5-500 in Customer Support, Product Development, Design, Sales and Marketing.

Notes moyennes

125 avis
  • Note globale 4.5 / 5
  • Facilité d'utilisation 4.5 / 5
  • Service client 4.5 / 5
  • Fonctionnalités 4.5 / 5
  • Rapport qualité-prix 4.5 / 5

Informations sur le produit

  • À partir de 9,00 $US/mois
  • Version gratuite Oui
  • Version d'essai gratuite Oui
  • Déploiement Installation (Mac)
    Installation (Windows)
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • CloudApp
  • https://www.getcloudapp.com/
  • Fondé en 2010

En savoir plus sur CloudApp

CloudApp alleviates the frustration and misunderstandings of text-based communication through its enterprise-level, intelligent visual messaging platform, enabling teams to work faster and smarter, and empowering businesses with accelerated productivity. CloudApp combines annotated screenshots, GIFs and screen recording in one easy-to-use app. Capture, get and instant link, and share. Our customers work at the Speed of Sight in Customer Support, Product Development, Design, Sales and Marketing.

CloudApp - Fonctionnalités

Information non fournie
  • Chat et messagerie
  • Conférences vidéo
  • Enquêtes et feedback
  • Fil d'activités et d'actualités
  • Fils de discussion
  • Gestion des calendriers
  • Gestion des tâches
  • Notifications push
  • Partage des fichiers
  • Recherche
  • Alertes et remontée des problèmes
  • Assistant virtuel
  • Base de connaissances
  • Enquêtes et feedback
  • Gestion des centres d'appel
  • Gestion des e-mails
  • Gestion des flux de travail
  • Gestion des listes d'attente
  • Gestion des rendez-vous
  • Intégration des médias sociaux
  • Messagerie instantanée
  • Mesure des performances
  • Portail libre-service
  • Brainstorming
  • Conférences vidéo
  • Correction en temps réel
  • Forums de discussion
  • Gestion de contenu
  • Gestion de projets
  • Gestion de versions
  • Gestion des calendriers
  • Gestion des contacts
  • Gestion des documents
  • Gestion des tâches

Avis les plus utiles sur CloudApp

All 28 people on my team use CloudApp! Screenshots & grabs are a 2nd language now.

Publié le 26/08/2016
Jeremy B.
Product Designer
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: CloudApp is one of only three apps everyone on my team uses (along with Slack and Gmail). New hires see us all using it constantly in chat, on Github pull requests, in bug 'repro' steps, over email, and in presentations, so they gravitate toward it and pick it up quick. Over chat the screen recordings do an amazing job of demoing bits and pieces of UI or app behavior that are works-in-progress. This massively speeds up our feedback loops and removes a lot of verbal and written explanation. Long live the animated gif! Github pull requests that make user-facing changes often include screen recordings that show before v. after. This lets more people note the change and, for small changes, can allow designers and product managers to give thumbs up without more than a glance. And last, our bug reports benefit tremendously from screen recordings. Animated gifs ftw again! Saves on writing and explanation, making issues easily identifiable and reproducible by an engineer ready to fix it. No one on the team will ever go back. Using CloudApp has become second nature to us now! And while most of it happens thanks to auto-expanded images in Slack or Github, there are crucial times we take advantage of CloudApp's notes features to illustrate a point, or its search feature to dig up an earlier example.

Avantages: CloudApp upgrades habits we all have using desktop software (copy-paste and taking screenshots). You don't have to learn anything new--your habit suddenly just works better, and you can never go back.

Réponse de l'éditeur

envoyé par CloudApp le 26/08/2016

Hi Jeremy,

This is Derek from CloudApp. I work with Julie. Thank you thank you thank you for this review! It is incredible and VERY appreciated!

Thank you thank you thank you!

Best,
Derek
VP of Marketing / CloudApp

Big fan, love it!!

Publié le 27/08/2016
Carl L.
Customer Support
Services et technologies de l'information, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I'm a huge fan of CloudApp. Been using them for the last 6 months. Started out where a few of my team members in the customer support team were using it, so I jumped in to give it a try too. At first I was just using it to take a few screenshots here and there, but what ended up being hugely helpful in my day to day support workflow was being able to answer our customers questions with a quick custom video. We get a ton of questions from our customers but they don't always quite understand our documentation. We do our best!! But with CloudApp I can send a short video that I personally made in 10-15 seconds answering a question visually, rather than writing out a couple paragraphs of text. Since we use Zendesk, I find myself wishing that CloudApp had a Zendesk integration. Usually I have to copy a short CloudApp link to a ticket or upload the gif directly but I'd love to see it made a bit easier. Visual search had been really great so far too. Would love to see a Giphy integration so I can search for my stuff and maybe search for something that makes me or a team member laugh that I could share. Last thing would be our Intercom client. We get a lot of customer tickets from our website and if I paste a link into a chat it doesn't show a preview. Intercom, if you're reading this, get that fixed!

Avantages: 1) Huge time saver.
2) A much easier way to show my team (or friends) a visual to answer a question.
3) Works extremely well in my support team

Inconvénients: 1) It doesn't have a Gmail/Chrome integration.
2) They don't have a great mobile app. There's a few in the App Store but none of them give as good as an experience as their Mac desktop app.

Réponse de l'éditeur

envoyé par CloudApp le 29/08/2016

Thank you Carl for your amazing review!

It is greatly appreciated.

Best,
Derek Rey / CloudApp

One of my favorite apps

Publié le 12/02/2019
Erik Z.
Owner
Logiciels, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
3 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Its a great little app that really helps my productivity. I would put in in my top 5 favorite tools I use daily. Not terribly expensive, and the monthly fee pays fro itself quickly.

Avantages: CloudApp is one of the most handy tools for sending email attachments - even videos. Im a Mac user so it sits in my top toolbar. I simply drag in the attachment(s) and it creates the archive and link automatically. Not only that it copies the link to your clipboard so you can just paste it right into your email. It will "ding" and then you know its uploaded and ready to share. Short videos are really easy to make as well but selecting a screen area, pressing start and you ready to go.

Inconvénients: My biggest complaint is that some servers detect the links as spam or untrusted. So in some cases the link will not work. Not sure why this happens but think there are some using the cloud app service who may be abusing it, thereby flagging spam filters. Ive tried to add a custom domain to the short link it creates (service allows this) but it does not seem to help this problem.

One of the few apps I use every single day...essential for devs or for digital life!

Publié le 23/07/2018
Steve W.
Online Communications Officer
Hôpitaux et soins de santé
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: They have trialled and tested this product a lot; that is obvious. It is ridiculously easy to use and offers the ability to create animated gifs, screengrab video (with or without use of your webcam and mic to record your face and voice) and screengrabs which you can annotate. The software sits quietly in the background not using too many resources until you know you need it and the easy shortcuts can help you get going. I use a lot of the images and animated gifs for interactive training materials and plans.

Inconvénients: The only thing I wish you could do with CloudApp is choose the default copy type after you have taken a screengrab, video or GIF. Right now, the software auto copies the link to the image / video but there are other options including copy a direct link (so just the image on a page without editing options etc.) and a copy to the content iself (ie. if you take a screengrab you can copy the image directly into documents and emails). It would be ideal if you could chose which of these the software does by default to make it even more convenient. Other than that, the software could not be better!

A must for Support team

Publié le 14/05/2019
Daniel K.
Senior Support Expert Lead
Services d'information, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I have implemented the tool for our Support team and before this I have done research of similar tools. Cloudapp had the best features, better price and a great support/customer success team which made it easy to implement.

Avantages: With one simple shortcut you can create a screencast (Video or GIF), screenshot (with or without annotation) and send to your users in chat. Cloudapp has greatly increased our Support teams productivity. It is also very useful for building reports or knowledge base internally as you can simply drag and drop the screenshots or screencasts to Atlassian. Very helpful when creating internal documentation for other agents.

Inconvénients: It would be a great addition if the video screencast would also record audio (like screenflow) as sometimes we need the audio recorded as well which is happening on screen when trouble shooting or recording bugs related to the product.

Lire d'autres avis