Pour qui ?

SilverBlaze is a web portal solution built specifically for utility providers who want to increase customer engagement, improve billing & payments, and reduce strain on internal resources.

Notes moyennes

13 avis
  • Note globale 4.7 / 5
  • Facilité d'utilisation 4.6 / 5
  • Service client 4.9 / 5
  • Fonctionnalités 4.5 / 5
  • Rapport qualité-prix 4.6 / 5

Informations sur le produit

  • Version gratuite Non
  • Essai gratuit Non
  • Déploiement Installation (Windows)
  • Formation Formation présentielle
    Formation en ligne en direct
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • SilverBlaze
  • http://www.silverblaze.com/
  • Fondé en 1999

En savoir plus sur SilverBlaze Customer Portal

SilverBlaze Customer Portal enables customer engagement for Utilities through self-service web portals that connect customers with utility providers on any device. Intuitive and feature-rich, SilverBlaze Customer Portal integrates with ANY Billing, CIS, and Smart Meter platform. Completely functional directly out of the box, SilverBlaze Customer Portal streamlines your utility processes, reduces costs, extends your service to a 24/7 model, and increases customer satisfaction.

SilverBlaze Customer Portal - Fonctionnalités

  • Archivage et rétention
  • Automatisation des processus et flux de travail
  • Collaboration
  • Contrôles/Permissions d'accès
  • Création et conception de formulaires
  • Fonction de glisser-déposer
  • Gestion de versions
  • Recherche en texte intégral
  • Assistance téléphonique
  • Câble
  • Eau
  • Emménagement et déménagement
  • Facturation
  • Facturation en fonction de l'utilisation
  • Facturation forfaitaire
  • Gaz naturel
  • Gestion des clients
  • Gestion des collectes
  • Gestion des comptes
  • Gestion des compteurs
  • Gestion des ordres de travail
  • Gestion des taux
  • Ordures
  • Traitement des paiements ACH
  • Traitement des paiements en ligne
  • Traitement des pénalités et des seuils
  • Électricité
  • Assistance téléphonique
  • Câble
  • Eau
  • Facturation
  • Gaz naturel
  • Gestion des clients
  • Gestion des ordres de travail
  • Gestion des usines
  • Gestion du personnel
  • Ordures
  • Planification de la demande
  • Électricité
  • Chat en temps réel
  • Collaboration
  • Gestion de contenu
  • Gestion des documents
  • Partage des fichiers
  • Recherche

Avis les plus utiles sur SilverBlaze Customer Portal

Happy SilverBlaze Customer

Publié le 08/03/2019
Sarah M.
Customer Service Manager
Équipements publics, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: SilverBlaze is a valuable resource for our customers and reduces the workload for our internal staff. The staff are easy to work with and shows a desire to enhance our functionality and improve our customers experience. An overall great team to interact with.

Avantages: Simple platform to use for our customers. Had the features needed to assist customers and was easy to work with to add new functionality. Features we like for our customers: Graphs, Access to Bill and Notice Documents, Comparison to neighbors, Extension options, and Ability to sign for or disconnect services.

Inconvénients: Would like to see an expansion of software for internet and telecommunication services. Also would like to see AMI data for water services and more specialized information for Industrial customers such as reporting and real time data.

Réponse de l'éditeur

envoyé par SilverBlaze le 19/03/2019

Thank you for the great review Sarah. I'll pass along your comments to Dan and his team. He appreciates the feedback and is always open to ideas to improve the Customer Portal.

Always a pleasure to work with you and your fantastic team at OMU!
Betty

SilverBlaze was easy to work with when setting up our new customer portal.

Publié le 22/03/2018
Kate S.
Customer Care Supervisor
Équipements publics, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Greater ease of use for our customers and staff. We never had to option before to check the status of customer login, so it definitely reduces issues and faster resolution with customers. The option to allow each User to change the customer login was requested and Capricorn actually programmed and put the changes in place, quickly. Training was easy to setup and staff were comfortable once we started testing.

Avantages: Easy to use, when managing our customer base. We like the ease of the Customer Services reps helping customers online, whether it's sending them another email or changing the status of their login.

Inconvénients: Not sure if it's a good idea, but somehow need to view customer password? Capricorn ratings come in daily, a list of the ratings based on screen the customer commented would be helpful.

Réponse de l'éditeur

envoyé par SilverBlaze le 27/03/2018

Thanks for the review Kate. We enjoy working with your team and, we truly value your business.

I'll pass along your comments regarding the customer password and ratings to Dan.
We always appreciate customer feedback in order to improve our software.
Regards, Betty

The staff is very easy to work with from demo, purchase, to implementation and ongoing support.

Publié le 21/03/2018
Patty C.
Senior Systems Analyst/Programmer
Équipements publics, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: This software is very easy to navigate with a lot of information available at your fingertips. The interface is modern looking and intuitive. Our customers can better manage and keep track of their consumption for water and electricity, view copies of their bills and pay online which helps lower call volume in the office.

Inconvénients: There really isn't much that I don't like about the software! We use export tables from our CIS system which means the data is not real time information. We are currently working to use available API's to help with a real time integration. User classes had to be setup to determine which tabs to 'show' for each customer for the different services. I would like to see the software determine which tabs to show based off the information in the tables that is available.

Réponse de l'éditeur

envoyé par SilverBlaze le 26/03/2018

Thanks for the great review Patty. We truly enjoy working with you and your team and, we truly value your business.
I'll pass along your comments regarding the tabs to Dan. We always appreciate customer feedback in order to improve our software.
Regards, Betty

All the staff at SilverBlaze are professional and readily available to answer all questions

Publié le 20/03/2018
Garry S.
Director of Customer Service
Équipements publics, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: It has a modern look and is very flexible to make changes as required. SilverBlaze team is great to work with on enhancements whether driven by customers or their internal technical folks.

Inconvénients: n/a Currently, I cant's say anything negative about their product. As mentioned on the 'pro' side the team is constantly looking to develop and enhance their products.

Réponse de l'éditeur

envoyé par SilverBlaze le 23/03/2018

Thank you for the great review Garry! We truly appreciate your business and enjoy working with you and your team.
Regards, Betty

This is a full featured reasonably priced web portal.

Publié le 31/01/2017
Ben H.
Customer Service Manager
Équipements publics, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: At OMU we wanted a web portal that was full featured plus. Our customers expect the standard information and functionality, such as bills and payments. However, with Capricorn our customers get so much more. The bill analytics with graphs are outstanding and really help our customers evaluate their utility usage. We are very pleased with the Capricorn web portal and its continuing development.

Avantages: The bill analytics with graphs are outstanding.
The team at Silver Blaze is easy to work with, and keeps our best interest in mind.

Réponse de l'éditeur

envoyé par SilverBlaze le 23/03/2017

Thank you for the review! OMU has been a pleasure to work with. We look forward to continuing to work with your team to help exceed your goals and meet your customer needs.

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