Protean

par Protean Software

5 / 5 5 avis
Protean

Pour qui ?

Protean will transform any field service management business - Mechanical Handling, HVAC, Medical Equipment, Lifts, Tail Lifts, Compressors, Catering Equipment, Fire & Security and many more.

Notes moyennes

5 avis
  • Note globale 5 / 5
  • Facilité d'utilisation 4.5 / 5
  • Service client 5 / 5
  • Fonctionnalités 4.5 / 5
  • Rapport qualité-prix 4.5 / 5

Informations sur le produit

  • À partir de $50/mois
  • Prix We offer on-premise subscription or perpetual licence purchasing options
  • Version gratuite Non
  • Version d'essai gratuite Non
  • Déploiement Installation (Windows)
    Mobile (Android natif)
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Protean Software
  • http://www.proteansoftware.co.uk/
  • Fondé en 1999

En savoir plus sur Protean

Protean Software is the UK's leading field service management system that makes your business more efficient, profitable and competitive. Our innovative and easy-to-use interface gives you real-time access to workforce and contract information anytime, anywhere. Eliminate paperwork, empower your employees and make crucial business decisions with our tracking, scheduling and collaboration features. Get started with a Free Demo now.

Protean - Fonctionnalités

  • Accès mobile
  • Achats
  • Calendrier de planification
  • Facturation
  • Gestion des clés et des serrures
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des étalonnages
  • Maintenance préventive
  • Planification
  • Suivi de l'historique des services
  • Suivi des ressources
  • Accès mobile
  • Base de données de contacts
  • Devis
  • Expédition
  • Facturation
  • Gestion des contrats
  • Gestion des ordres de travail
  • Gestion des stocks
  • Horloge
  • Planification
  • Recouvrement des paiements sur le terrain
  • Routage
  • Signature électronique
  • Suivi de l'historique des services
  • Accès mobile
  • Base de données de clients
  • Devis
  • Facturation
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des tâches
  • Planification
  • Routage
  • Suivi de l'historique des services

Avis les plus utiles sur Protean

Protean has transformed how we operate and do business

Traduire avec Google Translate Publié le 09/01/2018
Jonathan Bryant
Commercial Manager
Ideal Lifts Service Ltd
Génie mécanique ou industriel, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : asdf
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Much quicker to issue jobs, get them done, get the info, quote for repairs and invoice on the completion.
Complete traceability of events, no lost emails or 'who's dealing with this' scenarios.
The engineers can take photos on their phone and send them straight to the office via Protean to ensure we quote for and order the correct replacement part.

Avantages: All relevant modules in one place with live data and analysis using the Protean Intelligence feature. No need for additional spreadsheets to support it, it's all here in one package.
Excellent telephone and email customer support with webinars, videos, and online help also available.
Easy to use app which isn't web based so doesn't rely on network connection for continued usage
Regular software updates.
Protean are receptive to enhancement requests for future updates to their software.

Inconvénients: Enhancement requests can take a while to implement, but any bugs found are usually ironed out quickly.
Bespoke reports or specific software changes can be quite costly.
Learning curve can be steep for new software users due to power of software (it doesn't hold your hand through processes), but classroom training is available in Coventry.

Protean is core to our operations and their support is excellent.

Traduire avec Google Translate Publié le 01/12/2017
Simon Manasseh
Head of After Sales
Hiremech Ltd
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : asdf
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix

Avantages: Protean is very user friendly and intuitive for the users. New users find it very easy to work with and can quickly get a grasp of the basics. The support we get from Protean is very good, the help desk team are very responsive and can usually resolve any issues very quickly. The engineer PDA's are simple and clear to use and we are looking forward to the improvments in the planner board. Protean are evolving their product and listen to our feedback positively.

Inconvénients: At times we find that the reporting is a bit clunky, but we are told this will be resolved when we upgrade.

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