Protean

Protean

par Protean Software

Qui utilise Protean ?

Protean will transform any field service management business - Mechanical Handling, HVAC, Medical Equipment, Lifts, Tail Lifts, Compressors, Catering Equipment, Fire & Security and many more.

Description de Protean

Protean Software is the UK's leading field service management system that makes your business more efficient, profitable and competitive. Our innovative and easy-to-use interface gives you real-time access to workforce and contract information anytime, anywhere. Eliminate paperwork, empower your employees and make crucial business decisions with our tracking, scheduling and collaboration features. Get started with a Free Demo now.

Informations sur Protean

Protean Software

http://www.proteansoftware.co.uk/

Fondé en 1999

Prix de Protean

Protean n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de Protean est disponible à partir de 50,00 $US/mois.

À partir de

50,00 $US/mois

Prix

We offer on-premise subscription or perpetual licence purchasing options

Version gratuite

Non

Essai gratuit

Non

Déploiement

Installation (Windows)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

Protean - Fonctionnalités

Logiciels de gestion de la maintenance
Accès mobile
Facturation
Gestion des clés et des serrures
Gestion des ordres de travail
Gestion des stocks
Gestion des techniciens
Gestion des étalonnages
Maintenance prédictive
Maintenance préventive
Planification
Suivi de l'historique des services
Suivi des ressources
Accès mobile
Base de données de contacts
Devis
Facturation
Gestion des contrats
Gestion des expéditions
Gestion des ordres de travail
Gestion des stocks
Planification
Recouvrement des paiements sur le terrain
Routage
Signature électronique
Suivi de l'historique des services
Suivi du temps en ligne
Gestion des ordres de travail
Gestion des stocks
Gestion des tâches
Planification de la maintenance
Suivi des garanties
Suivi des équipements
Application mobile
Base de données de clients
Devis
Facturation
Gestion des expéditions
Gestion des ordres de travail
Gestion des stocks
Gestion des techniciens
Gestion des tâches
Planification
Routage
Suivi de l'historique des services

Avis sur Protean

Afficher 5 avis sur 11

Note globale
4,8/5
Facilité d'utilisation
4,5/5
Service client
4,9/5
Fonctionnalités
4,5/5
Rapport qualité-prix
4,7/5
Matthew A.
Operations Director
Machines, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 20/11/2019

"Software "

Avantages: I love what (Sensitive Content Hidden) are doing with Protean. For us Protean is not just a piece of software we use everyday. It is central to our business operating and performing and the team at Protean understand this. We feel valued as a customer, it is a personal relationship and every staff member at Protean cares about Bennie and our success, which is phenomenal. As a Group we have many many software suppliers and Protean rank at the very top. Protean is more than a software company, they are a business Partner of Bennie.

Inconvénients: I still looks a bit legacy, and has a couple of quirks. But Protean are engaging with customers on the roadmap and we know this is changing, so we are looking forward to the future.

  • Provenance de l'utilisateur 
  • Publié le 20/11/2019
Timothy H.
Owner
Eau/gaz/électricité, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 05/02/2020

"Organize and prioritize experts"

Commentaires: I have been on since day one contact in integrating their software and our business and have to say they are really responsive and we have a dedicated rep that is there and responds quickly and efficiently. If there is something I have a question on he answers promptly or if he is unsure he gets back usually same day if not within the hour. Great software, Customer service, Excellent product.

Avantages: This software can help track jobs customers invoices paid and past due balances and you can even set past due balance limits that when your customer owes more than $100 for example it won't let you schedule service. Good way to keep track of invoices paid and unpaid. also keep tabs on expenses milage and many many more features already recommended to mechanics delivery drivers and other service professionals that are sole proprietors. I feel this software can work for hvac, maintenance companies, cleaning services, if you have customers and contractor or employees, this will work for you.

Inconvénients: Haven't found any down side yet and I'm going on 2yrs of daily usage.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 05/02/2020
Richard F.
Service Account Manager
Eau/gaz/électricité, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 21/11/2019

"Great Time Saver"

Commentaires: Protean has allowed us to produce far more accurate records and reports, and makes the general day to day job for our staff much easier. It also allows us to plug gaps where the previous processes could have had things slip through the net. It's not perfect, but compared to other companies in our field, the functionality and value is far beyond many of the competitors alternatives.

Avantages: The software has allowed our company to keep an accurate record of all works completed, and services due. Previously this was much more of an issue, and it has helped to streamline our processes, in turn making the team more efficient, and providing our clients with a much more fluid and improved service.

Inconvénients: There are a few areas where the software can be slightly frustrating, the way our contracts are set up can sometimes cause us minor issues within the system, but on a whole the positives hugely outweigh any negatives.

  • Provenance de l'utilisateur 
  • Publié le 21/11/2019
Jonathan B.
Commercial Manager
Génie mécanique ou industriel, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 09/01/2018

"Protean has transformed how we operate and do business"

Commentaires: Much quicker to issue jobs, get them done, get the info, quote for repairs and invoice on the completion.
Complete traceability of events, no lost emails or 'who's dealing with this' scenarios.
The engineers can take photos on their phone and send them straight to the office via Protean to ensure we quote for and order the correct replacement part.

Avantages: All relevant modules in one place with live data and analysis using the Protean Intelligence feature. No need for additional spreadsheets to support it, it's all here in one package.
Excellent telephone and email customer support with webinars, videos, and online help also available.
Easy to use app which isn't web based so doesn't rely on network connection for continued usage
Regular software updates.
Protean are receptive to enhancement requests for future updates to their software.

Inconvénients: Enhancement requests can take a while to implement, but any bugs found are usually ironed out quickly.
Bespoke reports or specific software changes can be quite costly.
Learning curve can be steep for new software users due to power of software (it doesn't hold your hand through processes), but classroom training is available in Coventry.

  • Provenance de l'utilisateur 
  • Publié le 09/01/2018
Barrie P.
Director
Eau/gaz/électricité, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 08/04/2019

"Very Happy Customer"

Commentaires: From the initial discussion we had through to the implementation and eventual roll out of the system Protean were absolutely brilliant, I remember the go live day, we had one of their support guys on site to help deal with any last minute issues, there were none !!! by 10am we were drinking coffee and chatting. As a business owner you need to be sure you have good systems in place so that staff can undertake the work quickly and efficiently. I have no problem recommending Protean, we are all very happy with the system.

Avantages: It is tried and tested so when a new release comes out it works every time.
Once you understand the system it is very powerful and can produce a lot of very useful information.
The quality of the end result paper work that the customer sees is very good.
although this is an off the shelf product it can be adapted to most situations. (more than others on the market)

Inconvénients: When looking initially it can be a little confusing as it looks complicated, that soon goes away once you understand the layout.
The web portal could look a bit nicer.

  • Provenance de l'utilisateur 
  • Publié le 08/04/2019