ShipMonk

ShipMonk

par ShipMonk

Qui utilise ShipMonk ?

Start-up et entreprises d'e-commerce (B2C et B2B), entreprises de boîtes d'abonnements et campagnes de financement participatif.

Description de ShipMonk

Cette solution de traitement des commandes multicanaux et de gestion des stocks permet aux entreprises de se concentrer sur le développement de leur croissance.

Vous vous concentrez sur le marketing et la vente de vos produits et le logiciel s'occupe du reste. Grâce aux intégrations d'API personnalisées, le logiciel se synchronise directement avec votre panier d'achats en ligne pour importer automatiquement les commandes. À partir de là, le logiciel sélectionne, emballe et expédie chaque commande sans hésitation ni retard. Mieux encore, ce processus est personnalisable et entièrement évolutif.

Informations sur ShipMonk

ShipMonk

https://www.shipmonk.com/

Fondé en 2014

Prix de ShipMonk

ShipMonk est disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de ShipMonk est disponible à partir de 1,00 $US/mois.

À partir de

1,00 $US/mois

Version gratuite

Oui

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Formation

Formation en ligne en direct

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

ShipMonk - Fonctionnalités

Logiciels de gestion de stocks
Accès mobile
Alertes/Notifications
Gestion d'entrepôt
Gestion des fournisseurs
Gestion des renouvellements de commande
Gestion des stocks de la vente au détail
Gestion des stocks pour la fabrication
Gestion multicanal
Identification des produits
Kitting
Optimisation des stocks
Prévision
Rapports et analyses
Calcul du prix d'envoi
Connaissements
Gestion d'entrepôt
Import/Export
Intégration des services d'expédition
Livraison de colis
Livraison de conteneurs
Livraison par voie aérienne
Livraison par voie maritime
Livraison par voie terrestre
Suivi des expéditions
Transport maritime

Avis sur ShipMonk

Afficher 5 avis sur 69

Note globale
4,3/5
Facilité d'utilisation
4,4/5
Service client
4,2/5
Fonctionnalités
4,3/5
Rapport qualité-prix
4,2/5
Corey G.
Product Manager
Vente au détail, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 21/01/2019

"Easy to use "

Avantages: I used ShipMonk to help jumpstart a small business. Their team was super helpful in getting me up and running, and things were pretty seamless. They also gave me plenty of advice (for free) around marketing, operations, and ways to possibly expand into new markets. I found their pricing pretty reasonable, too. All in all I'd recommend them.

Inconvénients: Their billing platform is somewhat immature, but they've been making improvements to it over the last year or so.

  • Provenance de l'utilisateur 
  • Publié le 21/01/2019
David S.
Director of Operations
Biens de consommation, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 10/02/2020

"2+ Years and Going Strong"

Commentaires: They've been extremely flexible in helping my business grow and willing to follow my custom guidelines for packaging orders.

Avantages: Software - I'm able to manage inventory and orders in one easy to use platform. They are constantly launching new features that have been a no brainer for my business.

Inconvénients: I would like to see an integration with Zapier. They informed me it will be launching in Q2 so I'm eager for that.

  • Provenance de l'utilisateur 
  • Publié le 10/02/2020
Utilisateur vérifié
Cofounder
Entreposage, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    1/5
  • Facilité d'utilisation
    1/5
  • Fonctionnalités
    1/5
  • Support client
    1/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 18/12/2018

"Bad support teams"

Commentaires: We have been using Shipmonk for about 9 months, we originally had a lot of problems getting our online stores setup with their system, they don't have any open apis or any way to do stuff if you have your own manual store, but it ended up working well enough once we moved to shopify. Then this holiday season we ended up having a shipment come in late, we reached out to them to get them to schedule a pickup so that we could still get it delivered on time, we were told this would be fine and tried to schedule a delivery as soon as possible with them. It took them 2 weeks of us messaging them and 3 days of our shipment sitting at the port for them to tell us they couldn't. We could have scheduled another pickup but decided this would have been better. We ended up getting it shipped the next day and again told that they would ship them out that day, they had also sent out an email that as long as we had our product there on time they could ship it out by Saturday. It then got to Tuesday morning and a bunch of printers still were not correctly shipped out and they had not correctly scanned the products for Fedex delivery so we have no guarantee that they will be shipped on time. Over the entire course of this we talked to about 6 different customer support people and were constantly told different things. Their mixed messages cost us thousands of dollars and the best they said is they assign us to another customer support specialist.

Avantages: It was very easy to connect with shopify to get basic things working.

Inconvénients: The customer support teams constantly give us conflicting information and even their mass emails give completely wrong information. Also their interface is very hard to manage and can make it so you easily make some massive mistakes. There are some very basic things like changing choice on multiple orders at a time that are completely impossible so that we have to manually go in and fix it in each order

  • Provenance de l'utilisateur 
  • Publié le 18/12/2018
Michael R.
Senior Operations Coordinator
Produits alimentaires, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 26/07/2019

"ShipMonk Review"

Commentaires: We rarely run into any issues with ShipMonk system itself; aside from a few bugs here and there. If anything does occur, our Happiness Engineer hops on it right away. I would like to commend [SENSITIVE CONTENT HIDDEN] for being the best Happiness Engineer we could hope for! He is very responsive, and always helps as best he can.

Avantages: Very intuitive. The approximate Stockout Days is extremely useful & quite accurate. Creating Orders through ShipMonk is very easy to understand, and provides accurate tracking. It is a simple process for creating new items.

Inconvénients: I have no complaints with the ShipMonk system. If I were to make a suggestion, it would be great if we could identify the approximate transit time for an order based on the location it is shipping to. I find the shipping options listed are broad & not too useful. We have inserts that are automatically included in our orders. Sometimes, we do a bulk upload shipments for our investors & the inserts are automatically added. But we do not want inserts on these orders. So we have to manually remove them, which is time consuming. A method to remove a SKU in bulk from orders would be a great tool that would save us time. But those scenarios are rare.

  • Provenance de l'utilisateur 
  • Publié le 26/07/2019
Mikel P.
Founder, CEO.
Mode et vêtements, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    3/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 16/01/2019

"Affordable but high quality fulfillment service"

Commentaires: All in all, very satisfied with their service and the timely delivery of the orders to my customers.

Avantages: We've been using Shipmonk (and their associated Shopify app) for more than a year now. The onboarding process is fairly easy and they help you connect your store to their fulfillment center, and map the SKUs to their internal inventory codes. You can also do it yourself manually if you create product bundles, for instance, or they will do it for you if you have a lot of them, just by sending them a CSV. From that moment on, Shipmonk automatically captures the orders from Shopify, processes them, and then inserts the tracking number once the order has been fulfilled. So all in all, it is a very straightforward process and the only work you need to do is check their interface daily to verify no orders are "stuck" because the buyer entered an incorret address, or you have run out of stock of any item (which you shouldn't, as they provide a forecast on how many days of inventory you have left at the current sales rate.

Inconvénients: Some occasional mistakes in the billing, especially at a time when a carrier reused tracking codes and we were charged for packages that were not ours, or in the beginning when they applied international shipping rates slighlty different to those agreed upon, but both were corrected quickly. Just be on top of the billing reports (that are fairly detailed, which honors them).

  • Provenance de l'utilisateur 
  • Publié le 16/01/2019