FullStory

FullStory

par FullStory

Qui utilise FullStory ?

Les marchés cibles de FullStory incluent aussi bien des agents du support client que des équipes de produits, des hackers de la croissance ou des services d'ingénierie. FullStory permet à tous les membres d'une organisation de créer une expérience en ligne optimale.

Description de FullStory

FullStory adopte une approche fondamentalement différente pour comprendre votre expérience client. Un petit script débloque une lecture au pixel près des informations automatiques, une analytique des entonnoirs ainsi qu'une recherche et une segmentation solides, sans qu'il soit nécessaire d'étiqueter manuellement les codes de vos sites.

Informations sur FullStory

FullStory

https://www.fullstory.com/

Fondé en 2014

Prix de FullStory

FullStory est disponible en version gratuite et propose un essai gratuit. Voir plus d'informations concernant le prix de FullStory ci-dessous.

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

En ligne

FullStory - Fonctionnalités

Logiciels d'expérience client
Analyse de texte
Analyse des sentiments
Analyse prédictive
Analytique
Collecte de données multicanal
Gestion des commentaires
Gestion des connaissances
Gestion des enquêtes et sondages
Segmentation de la clientèle
Tableau de bord
Gestion de plusieurs sites
Gestion des campagnes
Suivi des conversions
Suivi des interactions entre utilisateurs
Suivi des mots-clés
Suivi des objectifs
Suivi des pages consultées
Suivi des recherches de sites
Suivi des sources de référence
Suivi du temps passé sur le site
Analyse d'éléments
Cartes dynamiques
Cartes intégrables
Cartographie des comportements
Cartographie territoriale
Fonctions pour secteur scientifique
Fonctions pour ventes
Mappage radial
Tableau de bord
Web analytics
Alertes des sections problématiques
Analyse des concurrents
Gestion de contenu
Gestion des liens
Mesure des performances
Outils de recherche de mots-clés

Avis sur FullStory

Afficher 5 avis sur 51

Note globale
4.5/5
Facilité d'utilisation
4.4/5
Service client
4.4/5
Fonctionnalités
4.5/5
Rapport qualité-prix
4.2/5
Frank R.
Co-Founder, CTO and Product Lead
Hôtellerie, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 29/01/2019

"Fullstory ushers in a new era of live data analytics"

Commentaires: The ability to see exactly how your users are struggling with a particular element of your website whether in real-time or not makes this a truly revolutionary product. It's really easy to set up and has the added benefit of an API that we've recently incorporated into our admin portal to aid in diagnosing customer issues. Just a solid product all around.

Avantages: The first time you see a live view of a user browsing/struggling on your website is almost magical. It turns what could routinely be a maddening experience into a fun activity. It's very easy to filter out sessions to land on a particular session of interest and also allows you to save searches that you've identified for whatever reason. Analyzing the customer experience through Fullstory has almost replaced the need to give out giftcards at a random Starbucks to view customers in action.

Inconvénients: There's not really anything I can knock this product for. It's exceptional.

  • Provenance de l'utilisateur 
  • Publié le 29/01/2019
Utilisateur vérifié
Thailand Country Manager
Jeux d’argent et casinos, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 15/09/2019

"Fullstory- a complete story of what your customers are doing onsite"

Commentaires: Help a lot in determining the specific market segmentation behavior, which helped us decide what our market was missing. Good tool to learn about users behavior and how to adapt to their needs and make their experience much better.

Avantages: Like the overall product where you could see what the users where doing onsite where it be rage clicks, missed content, and where the user came from. You can also customize metrics to your preference, thus upon logging in you can head direct to that group of chosen metrics to see the overall performance or status each day. Lots of metrics and variable to choose and monitor, which helps in making decisions. Software has a summary section also which is great, analytics and trends are very useful and you can also integrate into jira for reports and decision making.

Inconvénients: It was pretty complete, not much to dislike. Although having slow internet would make viewing the video replays a bit slow to upload and watch one by one.

  • Provenance de l'utilisateur 
  • Publié le 15/09/2019
Thomas C.
Director
Logiciels, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    2/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    2/10
  • Provenance de l'utilisateur 
  • Publié le 21/11/2019

"State of the art product, but poor customer service and retention, unjustified price increase"

Commentaires: Everything about the software itself was great, unfortunately the service and pricing packages ruined my day.

Avantages: It was very easy to use, and very useful to debug issues, and trace or track usage abuse.

Inconvénients: Customer service was poor. Price for minimum package was increased from USD $199 to $899. When I raised a concern, that I have recommended a new client, they did not consider my case as an existing partner introducing a customer to them, did not make any adjustments or gave me the old price as a one-time exception. First, a price increase of 450% does not make any sense. Secondly, no exception granted from a loyal customer and partner.

  • Provenance de l'utilisateur 
  • Publié le 21/11/2019
Nicole R.
Senior Product Designer
Biens de consommation, 501-1 000 employés
Temps d'utilisation du produit: Essai gratuit
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 03/12/2019

"Get the Full Story on your Users"

Commentaires: They have been very nice and helpful to work with, from implementation to troubleshooting and determining a plan that might work for my company. It provided unique insights and revealed places where we could optimize in our usability and design of the product.

Avantages: I love not only how it records your users' sessions so you can literally watch what they did on your website, but also how it then provides you analytics on their habits. It breaks down device usage, what browser they were on, clicks, error clicks, page load times, and more. It also helps determine where there are issues in your funnel and what a potential solution might be to improve it.

Inconvénients: What I like least is how expensive it is. It is very useful and robust software, but pretty expensive if you get a lot of users visiting your site per month. It also charges by session, not unique users, so if someone comes back again after 30 mins, it counts as another session.

  • Provenance de l'utilisateur 
  • Publié le 03/12/2019
Bharath A.
Director - Marketing
Logiciels, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    3/5
  • Support client
    4/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    5/10
  • Provenance de l'utilisateur 
  • Publié le 18/08/2017

"Too pricey for the features and functionality it supports"

Avantages: Gives a nice overview of how website visitors are browsing the site and how they are moving from one page to the next page. We can also see where they are clicking, where they are spending more time etc.

Inconvénients: For the price it demands, I feel the ROI is very low. Of all the features, I only found website session recording to be the only useful one. That too, after seeing a few sessions, you can get a sense of what to optimize. After that, more recorded sessions won't really help. Also, it's not practically possible to go thru all recorded sessions.

  • Provenance de l'utilisateur 
  • Publié le 18/08/2017