FullStory

FullStory

par FullStory

Qui utilise FullStory ?

Les marchés cibles de FullStory incluent aussi bien des agents du support client que des équipes de produits, des hackers de la croissance ou des services d'ingénierie. FullStory permet à tous les membres d'une organisation de créer une expérience en ligne optimale.

Description de FullStory

FullStory adopte une approche fondamentalement différente pour comprendre votre expérience client. Un petit script débloque une lecture au pixel près des informations automatiques, une analytique des entonnoirs ainsi qu'une recherche et une segmentation solides, sans qu'il soit nécessaire d'étiqueter manuellement les codes de vos sites.

Informations sur FullStory

FullStory

https://www.fullstory.com/

Prix de FullStory

FullStory est disponible à partir de 199,00 $US/mois. FullStory est disponible en version gratuite et propose un essai gratuit. Voir plus d'informations concernant le prix de FullStory ci-dessous.

À partir de

199,00 $US/mois

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Formation

Documentation

Ressources d'aide

En ligne

FullStory - Fonctionnalités

Logiciels d'expérience client
Analyse de texte
Analyse des sentiments
Analyse prédictive
Analytique
Collecte de données multicanal
Gestion des commentaires
Gestion des connaissances
Gestion des enquêtes et sondages
Segmentation de la clientèle
Tableau de bord

Avis sur FullStory

Afficher 5 avis sur 51

Note globale
4.5/5
Facilité d'utilisation
4.4/5
Service client
4.4/5
Fonctionnalités
4.5/5
Rapport qualité-prix
4.2/5

Fullstory ushers in a new era of live data analytics

Publié le 29/01/2019
Frank R.
Co-Founder, CTO and Product Lead
Hôtellerie, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The ability to see exactly how your users are struggling with a particular element of your website whether in real-time or not makes this a truly revolutionary product. It's really easy to set up and has the added benefit of an API that we've recently incorporated into our admin portal to aid in diagnosing customer issues. Just a solid product all around.

Avantages: The first time you see a live view of a user browsing/struggling on your website is almost magical. It turns what could routinely be a maddening experience into a fun activity. It's very easy to filter out sessions to land on a particular session of interest and also allows you to save searches that you've identified for whatever reason. Analyzing the customer experience through Fullstory has almost replaced the need to give out giftcards at a random Starbucks to view customers in action.

Inconvénients: There's not really anything I can knock this product for. It's exceptional.

Fullstory- a complete story of what your customers are doing onsite

Publié le 15/09/2019
Utilisateur vérifié
Thailand Country Manager
Jeux d’argent et casinos, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
4/5
Facilité d'utilisation
4/5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Help a lot in determining the specific market segmentation behavior, which helped us decide what our market was missing. Good tool to learn about users behavior and how to adapt to their needs and make their experience much better.

Avantages: Like the overall product where you could see what the users where doing onsite where it be rage clicks, missed content, and where the user came from. You can also customize metrics to your preference, thus upon logging in you can head direct to that group of chosen metrics to see the overall performance or status each day. Lots of metrics and variable to choose and monitor, which helps in making decisions. Software has a summary section also which is great, analytics and trends are very useful and you can also integrate into jira for reports and decision making.

Inconvénients: It was pretty complete, not much to dislike. Although having slow internet would make viewing the video replays a bit slow to upload and watch one by one.

Live Replay of User Sessions - Great for CRO

Publié le 01/05/2019
Utilisateur vérifié
Product Owner
Équipement et fournitures de bureau, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We use fullstory to troubleshoot user experience issues with our site. It also guides us into making decisions on the design of the site, its great to have the video replays of multiple sessions that help to prove or disprove our hypothesis.

Avantages: The ability to play back video sessions of your users using the site. The filters allow you to select users who rage clicked. It is a very powerful tool when making decisions for CRO and UX.

Inconvénients: The paid plan comes with a premium price tag, however the free plan still gives a good level of functionality, especially for smaller sites.

State of the art product, but poor customer service and retention, unjustified price increase

Publié le 21/11/2019
Thomas C.
Director
Logiciels, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
2/5
Support client
1/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Everything about the software itself was great, unfortunately the service and pricing packages ruined my day.

Avantages: It was very easy to use, and very useful to debug issues, and trace or track usage abuse.

Inconvénients: Customer service was poor. Price for minimum package was increased from USD $199 to $899. When I raised a concern, that I have recommended a new client, they did not consider my case as an existing partner introducing a customer to them, did not make any adjustments or gave me the old price as a one-time exception. First, a price increase of 450% does not make any sense. Secondly, no exception granted from a loyal customer and partner.

Too pricey for the features and functionality it supports

Publié le 18/08/2017
Bharath A.
Director - Marketing
Logiciels, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
3/5
Note globale
5/5
Facilité d'utilisation
3/5
Fonctionnalités
4/5
Support client
3/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Gives a nice overview of how website visitors are browsing the site and how they are moving from one page to the next page. We can also see where they are clicking, where they are spending more time etc.

Inconvénients: For the price it demands, I feel the ROI is very low. Of all the features, I only found website session recording to be the only useful one. That too, after seeing a few sessions, you can get a sense of what to optimize. After that, more recorded sessions won't really help. Also, it's not practically possible to go thru all recorded sessions.