Description de Chattermill
Chattermill unifie les avis des clients, le support client et les opinions sur les produits sur une seule plateforme et utilise l'IA (intelligence artificielle) de deep learning pour analyser les données client à grande échelle et fournir des informations exploitables.
Les marques mondiales telles qu'Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat et H&M utilisent Chattermill pour transformer leurs expériences client et stimuler la croissance de leurs entreprises.
Qui utilise Chattermill ?
Les entreprises à croissance rapide dans les secteurs du commerce de détail, de la technologie financière, des voyages, etc., qui souhaitent redéfinir leur expérience client avec des analytiques détaillées des avis.
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Avis sur Chattermill
Commentaires : Superb. The onboarding and ongoing support from our CSM is AMAZING
For us, Chattermill has been a game changer. By integrating it with our ticketing system we can quickly identify issues and resolve them before they blow up. In an instance we can see the sentiment and concerns of our customers
Maybe some better reporting and analytics, it would be good to be able to run some reports covering MAT time frames
Commentaires : Great experience with the team. Happy that they are ready to listen about product improvements and actually develop most of them. Good customer support mostly.
Open to hear about developing new features, Ability to setup easy integration with 3rd parties (like ticketing platform), Accurate category tagging which really helps understanding customers pain points, translating all languages to English is done well
Sometimes found that the reporting was inaccurate, or didn't save the default view. Customer success at first was great, but then lacked.
great idea, not working for me
Commentaires : verbatim feedback being categorized and highlighted.
trending user feedback helping us to understand what travellers want
For me difficult to use, difficult to make alternations to service, ability to remove ex-employees as users has now been removed. when bringing this up to chattermill no solution has been offered
Use of it in a startup
Commentaires : Customer support team and our contact inside the company, Theresa, have a huge willingness to help us in any doubts.
The integration with the other features that we use works very well! The possibility to connect with Slack is one of the most usefull features for us, it is used daily by the teams to see critical cases and solve it quickly.
We have some difficulties to chage the structure of the themes/categories: we are a startup growing very fast so things change very very quickly around here and it is important to us have the same agility to change these structures to better understand you customers. Problems change, perceptions change and the theme structure dosn't follow this trend.
Chattermill - Valuable for NPS Analysis
I've used Chattermill for some time to dive into NPS performance - and it has been key to quickly pick up on themes in responses, visualise changes over time and dig further into results. It's been easy for new team members (across the business) to adopt - with a very user friendly interface. The Chattermill team have been very helpful & responsive along the way.
I would love a word cloud visualisation - of key phrases. And perhaps a clearer way of being alerted on new / trending phases (this can be seen in the export of Phrases to some degree)