Showpass

Commentaires: Our overall experience with Showpass has been a very positive one! Showpass has been a great partner to work with as we continue to group our business and require more advanced ticketing options. Showpass Customer Service at all levels has been outstanding.

Avantages: The main pros of using Showpass are:
-Very user-friendly for both seller and buyer
-Easy to learn and use for all employees
-Showpass App checkout allows for fast checkout by buyers
-Advance levels of employee level access are great for internal security
-Availability to provide advanced ticketing options like multi-scan/muli-ticket delivery have allowed ticketing for many different kinds of events
-High ability to customize events and seller options very helpful
-Tracking links great for monitoring traffic/sellers/sales
-Integration with Facebook for ticket selling has helped sell tickets through social platform and reduces click drop-off
-Integration with Square (and others) provide options for hard copy ticketing
-Constant updates from Showpass provide a better user and seller experience
-Integration with Guest List Platform allows additional options for events entrance
-Ticket reporting is robust and provides great finical reports
-Showpass considers all requests for new development into their roadmap
-Quick and great response from customer service teams on all levels

Inconvénients: Some small areas of improvement for Showpass are:
-Better pre-existing integration with third-party apps
-Marketplace Items require better redemption reports
-We would like to be able to pick which events are displayed between the checkout page and purchase page
-We are looking forward to a better referral program being rolled out

Avantages: Showpass is user friendly. Sending complimentary passes to our clients and partners is so easy! Its a feature that we love.

Inconvénients: When creating an event that runs for more then one day; there isn't an option to create a daily start and end time. It can confuse customers if the start/end times are difference each day.

Commentaires: My overall experience has been great which is why we decided to use your services again in 2019. Rep. has been fantastic in addressing our needs and concerns very quickly and making sure we are taken care of as much as possible.

Avantages: I liked how easy it was to use from and end user standpoint. It is easy to follow the steps and directions and complete the transaction with ease. I also liked the customer service I received from the very beginning. We had the customer service create the events for us right from the very beginning and did a great job with the events given the amount of information we were looking to collect.

Inconvénients: The countdown clock. Should be able to change the length of time taken to complete a registration and transaction. ...or make it more visible to the customer completing the transaction. I understand why it is there (ticket sales etc) but you should be able to change it per event...in my opinion.

Commentaires: We've tried many different ticket companies for our events in the past and Showpass is by far the best with the greatest customer support. The software is constantly evolving and progressing which we love. The team listens to our feedback and we often see the response to that feedback integrated into the software shortly after.

Avantages: The software integrates beautifully with our website, allowing us to keep our visitors on our site without redirecting them to a third party page. The software is very flexible allowing detailed customization specific to your event and ticket process. The team at Showpass do a great job to ensure the software is current with the latest in technology. Last year we integrated Showpass with Facebook for the first time and it worked great. The support and team backing this software is one of the greatest assets. Quick to respond, very helpful, and can always find a solution to a problem.

Inconvénients: The POS system is somewhat lacking and can be cumbersome when attempting to use the software for sales live at the event. Every year new features are added which helps improve it, but it could still be better. Sometimes the way we have to set up our ticket packages and pricing forces us to create multiple events per event, which results in the beautiful built in reporting system not being as intuitive as we'd like.

Commentaires: I have always had a good experience and the staff are almost always on hand to help out too!

Avantages: I like it's ease of use with creating events and add-ons for them as well as it's integration right into our website. Also they are always bringing new features out all the time!

Inconvénients: I wish I could access our network from the mobile to look up a guests name and phone number. Also having a ticket package integration where they could choose a specific option after the package.