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Salesforce Field Service
Description de Salesforce Field Service
Dispatcher Console vous garantit qu'une mission appropriée est affectée et acheminée vers le bon employé mobile à chaque fois. Consultez immédiatement les alertes de problèmes qui nécessitent une attention particulière et agissez. Planifiez des missions de masse en un seul clic, tout en suivant et surveillant la prestation de services en temps réel. Vous pouvez instantanément placer des rendez-vous de service via Lightning Console. Augmentez la productivité des employés en attribuant automatiquement des rendez-vous au bon technicien selon l'heure, les compétences, l'emplacement et les règles métier.
Qui utilise Salesforce Field Service ?
Entreprises ayant besoin d'une solution SaaS pour les opérations de maintenance sur site.
Salesforce Field Service ne vous convainc pas tout à fait ?
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Salesforce Field Service
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Avis sur Salesforce Field Service
Salesforce is Winning!
Commentaires : Field Service Lighting is by far a great product! It keeps all my files separate and organized! I love it!
Avantages :
I absolutely love Salesforce! Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Inconvénients :
Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Great Field Service Product with a lot of depth
Commentaires : We have a large field presence and FSL is vital to our business in scheduling and collecting info from the field
Avantages :
I self-implemented so the ability to quickly extend the package with flows was great
Inconvénients :
It took Salesforce awhile after acquisition to turn this into a real product, but it is rather impressive now
Alternatives envisagées précédemment :
BEWARE, This is not a stand alone product, it was developed to enhance Salesforce
Commentaires : IT DOESN'T WORK . After countless meetings with Salesforce and the implementation team, they have admitted that it does not work as we were promised it would. But, they have an iron clad contract that does state that it doesn't matter if it works or not, you must pay. We have now been sent to collections. Their best offer for resolving the problem, was to offer us "Premier Service", which means someone will call you back with in an hour. Since regular service means they never call back, it might be worth something, but not for a program that doesn't work
Avantages :
The sales and marketing team promised that this software would solve all of our issues and problems.
Inconvénients :
We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product. It is so complicated, the interface programmers have never been able to create and dispatch a work order using this product.
SF Field Service use
Commentaires : Positive thus far. Needs more customization but positive
Avantages :
Platform to support our team interactively
Inconvénients :
Presentation could be better on the gantt
One-Step solution
Commentaires : Perfect app for a sales team to store data , follow-up , manage and save time. self enhance and used to increase statistics of management and the best thing is it is cost effective as if we want to run our own software, we need to focus on many things like infrastructure, software developer team and a separate wing for the team to handle the software and security issues. This is the one step solution for all the problems for any kind of organization. I particularly recommend for small and medium scale organizations to use this app which helps them economically and mentally also
Avantages :
I like many features in this app. 1. The first thing I want to address here is about its security. This app carries customer data base which is confidential and we can trust this app very much. 2. We can follow-up very efficiently. Set up reminders and even we can send quotations, we can manage every activity in this app 3. Record every activity and calculate our daily, monthly and yearly performance which not only helps the management , but also helps in our personal growth in the channel.
Inconvénients :
To me this is the perfect app and I don't have any complaints regarding this app .
