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FieldPulse
Description de FieldPulse
FieldPulse est votre hub d'entreprise et vous aide à gérer votre activité de service mobile ou de sous-traitance.
Planification, gestion client, devis/facturation, paiements numériques, feuilles de temps, suivi de la localisation GPS, etc.
FieldPulse vous donne les outils nécessaires pour assurer la transition numérique de votre entreprise, rendre votre équipe plus efficace et établir de meilleures relations avec vos clients.
Qui utilise FieldPulse ?
Entreprises de services sur le terrain et mobiles, entrepreneurs indépendants et sous-traitants qui gèrent les clients, planifient des travaux pour les employés et émettent des devis/factures pour les clients.
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Comparer avec une alternative populaire

FieldPulse
Avis sur FieldPulse

Alternatives envisagées précédemment :
I finally found what I was searching for!
Commentaires : So far so good!
Avantages :
The features are great and they actually work! After trying every software on capterra and more, FieldPulse allowed me to stop looking and get back to business. As an owner/operator I'm able to access the features I need in the field as well as the desktop. All the features are there in addition to many customization options. And the support is second to none. I've been able to get a human at all hours of the day and they are dedicated to customer satisfaction. Getting set up was a breeze and the support team guided me every step of the way (when needed). A slick gui AND good functionality? I'll take it.
Inconvénients :
It could be more customizable, but isn't too limited. There are certain features that I'd like to see that aren't currently present, but then again no one does it all. And any software that had these features certainly lacked in most others. The team is also very responsive and interested in user feature requests. Sure, it's got it's bugs here and there. But when I mention one, the team usually knows about it and are on it already. That, or it was user malfunction.
Réponse de l'équipe de FieldPulse
il y a 5 ans
Lou, thanks for taking the time to leave that review! We're inspired by business owners like you. So it means a lot to us when you note that our product is feature rich and still getting better. Cheers to your success! --Dennis Behrman | Head of Marketing
Alternatives envisagées précédemment :
Excellent full-service CRM/Dispatch software for trade businesses!
Commentaires : Overall excellent experience, no plans to change software.
Avantages :
FieldPulse is a state-of-the-art CRM/dispatch software that provides full-service integrated modules and two-way sync with Quickbooks. It is user-friendly and saves time with scheduling and payments.
Inconvénients :
Difficult to get customer service representative on the phone. Need assistance with specific modules and cannot get help.
Réponse de l'équipe de FieldPulse
il y a 4 mois
Thank you for the excellent feedback, Erin! We’re thrilled to hear that our dispatch features have been valuable for your business.
Unethical Company
Commentaires : I would need app pages to describe the nightmare that this has been. There is a reason there is no feee trial and a reason it’s a year long commitment. Basically they promised me something 3 different times before I signed the contract that turned out not to be accurate. At first I asked for a solution only to be ignored. I would reach out for help. It would take days for anyone to respond and their response had no resolution. So I would reach out again and days or a week would go by without a response. Then I would get. Let me talk to my team. After a while of this I asked for a manager. Let’s just say 1 month later I have yet to speak to a Manager. They either ignore it or just lie. So now since they made assurances they did not keep I just want to be out of the contract because the software is useless to me. They said no. They want to hold me hostage and take my money for the next 11 months for a software I cannot use. Basically after you sign and get your onboarding you are on your own. I was supposed to get a customer success manager for help. Never did. Reached out multiple times asking why with no response. Any ethical company would just let me out of the contract so I can move on. They are not ethical. Do not sign this contract. You will be stuck. There are better options that are month to month
Avantages :
Honestly nothing. Other software does everything better. Without a year long contract
Inconvénients :
Customer service is non existent. Misleading Unethical Software is not what they say it is Integrations are terrible
Réponse de l'équipe de FieldPulse
il y a 4 mois
Hi Michael, we’re sorry to hear about your experience. At FieldPulse, we strive to provide excellent service and support, and your feedback is important to us. We're disappointed to learn about your situation. We take all customer feedback seriously. We wish you and your business all the best moving forward!
Should try it out
Commentaires : Its more organized and it does make scheduling easier.
Avantages :
Scheduling purposes. Makes things easier
Inconvénients :
It didn’t convert all of the data from previous platform
Réponse de l'équipe de FieldPulse
il y a 4 mois
Breanna, we're happy to hear that FieldPulse has helped with scheduling. Thank you for your feedback!
Alternatives envisagées précédemment :
Fieldpulse for the win
Commentaires : It’s been a game changer for us. We can customize just about anything we want to and have proper lines of communication while having everything scheduled. Everything is in one place in the Customer file which makes looking up things very easy!
Avantages :
It keeps us organized, as well as providing very good communication between our customers and our team!
Inconvénients :
Lack of automations. There’s some just not enough.
Réponse de l'équipe de FieldPulse
il y a 4 mois
Joshua, thanks for the review! We’re glad FieldPulse has helped keep your team organized.
FieldPulse saved my sanity!
Commentaires : We have had a great experience with FieldPulse!
Avantages :
Ease of use. Being able to just click & hold to move schedules.
Inconvénients :
Not being able to delete scheduled things permanently when accidently duplicating. The program only allows you to cancel or archive.
Réponse de l'équipe de FieldPulse
il y a 4 mois
Pam, thank you for the wonderful review!
Alternatives envisagées précédemment :
A great product, that keeps getting better.
Commentaires : It has been great. The on boarding was good, the team is helpful. If I have a concern they are generally already in the process of addressing the issue. If you are planning on growing a service business FieldPulse would be a great choice.
Avantages :
I like being able to have a smooth and consistent customer facing platform for my residential plumbing home service business. My branding and logo are part of every communication. I call display my options on job with my logo as well. When a customer pays a bill they get an email sent to the address on file. There is a lot of little features like that that make the process feel smooth and easy. Furthermore they have a much better pricing point compared to some of the systems. All in all FieldPulse is great it is going to get better and my company will be able to grow by using Fieldpuse.
Inconvénients :
There is some lag of features that are available in the United States that are not yet available in Canada, which is tough, but they are actively working on this issue and most have a timeline to be addressed in the near future. This is the only major fault I have experienced.
Réponse de l'équipe de FieldPulse
il y a 4 mois
Mathew, thank you for sharing your experience! We're glad to hear that FieldPulse has been a valuable tool for your plumbing business.
Fieldpulse review
Commentaires : Overall I have had a good experience with Fieldpulse other than the little glitches that happen. Some of these have been fixed and the Fieldpulse team is very good at communicating and working with you to diligently fix an issues that come up. I also really appreciated that the Fieldpulse team added some features that our business needs that are not normally part of the software.
Avantages :
I deal with purchasing and creating purchase orders. I like that it is so easy to create PO's with the software and even easier to receive them. Just a matter of changing the status and updating the POs as necessary. It is also a lot easier to create invoices with Fieldpulse and collect payment. They recently added the feature to save credit cards for future payments and that saves a lot of time and hassle for the both our business and the customer as well. Lastly, The support that Fieldpulse provides is amazing! they are quick to respond and always keep you updated on all the changes happening.
Inconvénients :
There is a glitch when searching up customers. I will search up a specific customer and click on that customer but the software will take me to a different profile. Its easy to work around as you just have to search again and it will be fine. But its something that you will have to pay attention when dealing with different profiles. Although I will say since we have started using fieldpulse and it has had a few updates it has happened significantly less. Still happens once in a blue moon but the frequency has decreased over time.
Réponse de l'équipe de FieldPulse
il y a 4 mois
Juan, we value your feedback! Thank you for sharing your experience.
Alternatives envisagées précédemment :
How FieldPulse Has Made My Life Better
Commentaires : Overall my experience has been good with Field Pulse because I'm still learning different aspects of the program. My Input Technician and Receptionist uses it more than I do, but I can do what I need to do with it.
Avantages :
What I liked most about Field Pulse is the notifications you get each time there is a service and it also let your clients know that you have received it.
Inconvénients :
The thing that I like least about Field Pulse is having to put my invoices on a usb drive to print multiple copies because my old system allowed for me to print them all at once without having to put them on a drive.
Réponse de l'équipe de FieldPulse
il y a 4 mois
Thank you for sharing how FieldPulse has helped streamline your work! We appreciate your feedback, Willie Anna.
Alternatives envisagées précédemment :
5 star product with 5 star support behind it
Commentaires : Everything has been a great experience working their team. From the sales team to the onboarding and support teams, they were more useful and knowledgeable than their Service Titan counterparts, or other apps we’ve tried.
Avantages :
The onboarding and support teams with Field Pulse have been far superior to our experiences with Service Titan or other products. The mobile app is also a vast improvement from other products and has virtually no limitations from the website features.
Inconvénients :
The lack of payroll features is really the only issue I have with this product. It’s a fairly large issue for us but the support and development team has been working with me on workarounds.
Réponse de l'équipe de FieldPulse
il y a 4 mois
Jamisen, we’re glad FieldPulse is a great fit for your business! Thank you for the review!
Customer for 4 years
Commentaires : Great experience and my employees love it
Avantages :
It fit our company, has all the items we need plus a few we are going to start using. Also the chat feature has helped us tremendously.
Inconvénients :
One item I would like to add that is specific to my company. I think they are working on it!
Réponse de l'équipe de FieldPulse
il y a 4 mois
Chris, thanks for being with us for four years! We’re glad to hear FieldPulse continues to be a great fit for your company.
Alternatives envisagées précédemment :
Fieldpulse changed the way we work
Commentaires : Fieldpulse has been a game changer for Pro Pool Team. We were able to centralize all the different types of work and customers into one system, that our clients love. The support staff is amazing, especially Holly, who help work through several issues we had at the start up. You get real people who seem to really care about your success on the Fieldpulse platform.
Avantages :
Fieldpulse was easy to set up and to get started. Fieldpulse is very flexible with the setup allowing us to customize our workflow for our industry. Our customers love the portal and the ease of making payment and tracking job history for their locations.
Inconvénients :
We have had a few issues with the engage phone system, but Fieldpulse is continually improving the software.
Réponse de l'équipe de FieldPulse
il y a 4 mois
Jeff, thank you for your feedback! We appreciate your shout-out to Holly and our support team!
Outstanding Customer Support and Easy to Use
Avantages :
For starters, FieldPulse customer support is outstanding! My Customer Success Specialist, [sensitive content hidden], promptly responds to all my inquiries. To me, great customer support is a priority, especially regarding the software I use to run my business. I've had bad experiences with companies who don't care much about their customers. So, seeing how attentive [sensitive content hidden] is to my needs is very refreshing. Secondly, the software is very easy to use. I was offered an onboarding/training call that I haven't done yet. But even without the training, I was able to hop in and start creating customers, estimates, and invoices in minutes. The very intuitive interface makes even a novice comfortable about using the system. I look forward to scheduling my training call to use all the features offered to help grow and manage my business.
Inconvénients :
I guess one negative would be having to purchase add-ons to utilize the system fully. Having a business phone number tied into the system is a necessity. For that to happen with FieldPulse, you must purchase the Engage add-on, increasing the monthly cost. But with that said, they give you 5 new phone numbers and unlimited minutes and texts. Every correspondence is attached to the client dashboard. So now I use only one phone number to communicate with my clients instead of using FB Messenger, Instagram DMs, and personal text messages. It is much easier to keep track of everything this way. You can also port your existing phone number into the system if needed. Even with the extra monthly cost of the Engage add-on, FieldPulse is still cheaper than most other field management/CRM services available. So I guess the small increase in cost really isn't a negative after all.
Réponse de l'équipe de FieldPulse
il y a 3 mois
Sheri, thank you for your review! We're thrilled to hear that our customer support has made a positive impact on your experience.
Alternatives envisagées précédemment :
Fieldpulse, software you can make your own.
Commentaires : Excellent customer service and support, easy to understand user interface.
Avantages :
Flexibility and customization options to make it fit your workflow.
Inconvénients :
QBD syncing issues that cause some delays with our accounting process.
Réponse de l'équipe de FieldPulse
il y a 4 mois
Eli, we appreciate your feedback. Thanks for choosing FieldPulse!
Alternatives envisagées précédemment :
Stop overpaying for software
Commentaires : Fantastic. Field Pulse gives me 90% of the functionality of other competing softwares, at 1/3 of the cost.
Avantages :
Field Pulse is the lowest cost option in our industry and the simple setup is as quick and simple.
Inconvénients :
UI could use some improvement and I’d love more customizable options, like custom fields that could be used in report building.
Réponse de l'équipe de FieldPulse
il y a 4 mois
Matt, we’re glad FieldPulse offers the value you need at the right price. Thank you for sharing your feedback!
Alternatives envisagées précédemment :
Polk County Soft Wash
Commentaires : Listen other platforms customer service at best is less than mediocre. You don't get one person reaching out, you have several people reaching wit patience and understanding. They want to know the way that you do things and then they walk you through the way your process can work in the platform not ounce not twice. But as many times as you need. Your success is theirs. Truly.
Avantages :
FieldPulse checks 90% of all the boxes in almost any industry you are working.
Inconvénients :
My work flow is different So it took an understanding of the software operations to make it work for me. And I'm being nit picky.
Alternatives envisagées précédemment :
Front Office Staff
Commentaires : It's been a big improvement to our company but being the first year there are still improvements we'd like to see
Avantages :
Real time data for every user to have access to
Inconvénients :
Not able to customize as much as we would like to
Réponse de l'équipe de FieldPulse
il y a 4 mois
Sarah, thank you for the feedback!
Alternatives envisagées précédemment :
Great service. Highly reccomend
Commentaires : The sales, implementation and long term success team are great!
Avantages :
The interface is very intuitive and user friendly with many customizations.
Inconvénients :
It did not entirely meet all of functional requirements but we were not expecting a custom solution.
Réponse de l'équipe de FieldPulse
il y a 4 mois
Angelo, thank you for the great review!
Alternatives envisagées précédemment :
Great product and great staff
Commentaires : Very good experience from start to finish.
Avantages :
Getting in touch with staff was very easy and all done pretty quickly which I liked. Also having the chat feature available all the time really helps me out with quick answers.
Inconvénients :
Overall I haven't had any real dislikes about it.
Réponse de l'équipe de FieldPulse
il y a 4 mois
Daniel, we’re happy to hear you’ve had a great experience! Thank you for your review.
Alternatives envisagées précédemment :
Service Titan Killer
Avantages :
The overall organization. It has taken the guess work out of what needs to be done next
Inconvénients :
Nothing so far. They are great at doing updates.
Réponse de l'équipe de FieldPulse
il y a 4 mois
Thank you, Tobin! We’re pleased to hear your feedback.
Excellant software and user friendly
Avantages :
FieldPulse is very user friendly and has great features and add-ons which is critical for a small business like mine. I have coaching with [sensitive content hidden] who is very friendly and professional and uses her time to answer questions and communicate effectively with me.
Inconvénients :
There is nothing to dislike about FieldPulse
Réponse de l'équipe de FieldPulse
il y a 3 mois
Samuel, thank you for the review! We’re glad our features have been beneficial for your business.
Alternatives envisagées précédemment :
Awesome!!!
Commentaires : Nothing more to say than GREAT! I would definitely recommend to others.
Avantages :
Very easy to use! Customer service is awesome! Quick responses and they're always so kind.
Inconvénients :
Nothing yet. Everything is running smoothly.
Réponse de l'équipe de FieldPulse
il y a 4 mois
Erica, thank you for the review!
Fieldpulse for the win
Commentaires : My experience with FieldPulse has been nothing short of exceptional. One particular instance stands out where the platform’s capabilities truly shined and made a significant impact on our operations. As our team at Capital Cabinets & Countertops expanded, managing multiple projects simultaneously became increasingly complex. We needed a solution that could streamline our workflow, keep everyone on the same page, and ensure nothing fell through the cracks. FieldPulse proved to be exactly what we were looking for. With FieldPulse, we were able to set up entire project timelines, assign tasks to specific team members, and automate notifications. Each time a task was completed, the next person in line received an immediate update, ensuring the project moved forward without any delays. The built-in communication tools allowed us to keep in constant contact with the client, providing updates and receiving feedback in real-time. What made the experience enjoyable was the way FieldPulse brought everything together seamlessly. our projects are completed on time, our clients are thrilled with the results, and our team feels a sense of accomplishment knowing we delivered high-quality work efficiently. The ease of use, coupled with the robust features of FieldPulse, turns what could be stressful projects into smooth and successful operations. FieldPulse has become an integral part of our daily operations, helping us manage our projects with precision and clarity. The satisfaction of delivering top-notch results, made possible by the platform’s capabilities, is a reminder of why we chose FieldPulse in the first place.
Avantages :
How user friendly the UI is. i was able to learn it myself within the first day
Inconvénients :
it could use a little more customization on the auto triggers.
Réponse de l'équipe de FieldPulse
il y a 4 mois
We're thrilled to hear how our project management features have streamlined your operations. Thanks for the review, Alex!
Still learning, but loving the system!
Commentaires : Love it! Love that calls are recorded, customer flow is great and ease of seeing previous years jobs.
Avantages :
The ability to track calls and communication when customers state they never received, the system shows if it’s been opened.
Inconvénients :
I would Like a notes section that time stamps each entry for techs/office to see an overview on opening a profile. Not being able to set the addresses on invoices to fit in business window envelopes, it will not line up.
Réponse de l'équipe de FieldPulse
il y a 4 mois
Christy, thank you for sharing your experience! We appreciate your feedback!
All in one package
Commentaires : I am very pleased with my experiences so far.
Avantages :
The options to choose from to help you make your business thrive. The customer service is very helpful and eager to help you understand how to do things correctly.
Inconvénients :
The charging of 3% for accepting credit cards from customers.
Réponse de l'équipe de FieldPulse
il y a 4 mois
Travis, we are glad to hear you are pleased with your experience.