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Description de FieldPulse

FieldPulse est votre hub d'entreprise et vous aide à gérer votre activité de service mobile ou de sous-traitance.

Planification, gestion client, devis/facturation, paiements numériques, feuilles de temps, suivi de la localisation GPS, etc.

FieldPulse vous donne les outils nécessaires pour assurer la transition numérique de votre entreprise, rendre votre équipe plus efficace et établir de meilleures relations avec vos clients.

Qui utilise FieldPulse ?

Entreprises de services sur le terrain et mobiles, entrepreneurs indépendants et sous-traitants qui gèrent les clients, planifient des travaux pour les employés et émettent des devis/factures pour les clients.

FieldPulse Logiciel - 1
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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur FieldPulse

Note moyenne

Note globale
4,6
Facilité d'utilisation
4,5
Service client
4,8
Fonctionnalités
4,4
Rapport qualité-prix
4,7

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
75%
4
16%
3
5%
2
1%
1
2%
Lou
Lou
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

I finally found what I was searching for!

5,0 il y a 4 ans

Commentaires : So far so good!

Avantages :

The features are great and they actually work! After trying every software on capterra and more, FieldPulse allowed me to stop looking and get back to business. As an owner/operator I'm able to access the features I need in the field as well as the desktop. All the features are there in addition to many customization options. And the support is second to none. I've been able to get a human at all hours of the day and they are dedicated to customer satisfaction. Getting set up was a breeze and the support team guided me every step of the way (when needed). A slick gui AND good functionality? I'll take it.

Inconvénients :

It could be more customizable, but isn't too limited. There are certain features that I'd like to see that aren't currently present, but then again no one does it all. And any software that had these features certainly lacked in most others. The team is also very responsive and interested in user feature requests. Sure, it's got it's bugs here and there. But when I mention one, the team usually knows about it and are on it already. That, or it was user malfunction.

Réponse de l'équipe de FieldPulse

il y a 4 ans

Lou, thanks for taking the time to leave that review! We're inspired by business owners like you. So it means a lot to us when you note that our product is feature rich and still getting better. Cheers to your success! --Dennis Behrman | Head of Marketing

Jeff
Owner (É.-U.)
Construction, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Fieldpulse changed the way we work

4,0 il y a 4 mois

Commentaires : Fieldpulse has been a game changer for Pro Pool Team. We were able to centralize all the different types of work and customers into one system, that our clients love. The support staff is amazing, especially Holly, who help work through several issues we had at the start up. You get real people who seem to really care about your success on the Fieldpulse platform.

Avantages :

Fieldpulse was easy to set up and to get started. Fieldpulse is very flexible with the setup allowing us to customize our workflow for our industry. Our customers love the portal and the ease of making payment and tracking job history for their locations.

Inconvénients :

We have had a few issues with the engage phone system, but Fieldpulse is continually improving the software.

Ty
Owner (É.-U.)
Construction, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Good Enough For Price

3,0 il y a 4 ans

Commentaires : Overall it is ok for field invoices and payments, but for an overall solution to help your business run better it lacks in some areas. Probably worth paying more for others, after using a different software for my other business for the last 5 years I expect more out of this software, however Field pulse is considerably less expensive than the other software we use. They will probably continue to improve this though so with the cost effectiveness may be worth it in the long run.

Avantages :

It made it easy to invoice and take payment in the field to avoid chasing money after the service call. Does ok for the cost.

Inconvénients :

There are several features that are missing and or do not work well for our company. The reporting could be better, but there is no customer statement function and if you have related customers(which is for a customer with multiple service locations) they are not tracked together and there is no way to send an easy to read statement of all invoices for a particular customer with multiple locations. The Quick Books syncing is terrible and is mostly related to QB online but they keep claiming they will make it compatible with QB desktop but have yet to, to my knowledge. The app has issues as well I have to post date my invoices so the correct date shows up when sent to the customer. Deleting and changing invoices is a pain and when the QB sync screws up with payment it sometimes still says invoiced when it has been paid and there is no way to manually change the status.

Sheri
President (É.-U.)
Design, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Outstanding Customer Support and Easy to Use

5,0 il y a 6 mois

Avantages :

For starters, FieldPulse customer support is outstanding! My Customer Success Specialist, [sensitive content hidden], promptly responds to all my inquiries. To me, great customer support is a priority, especially regarding the software I use to run my business. I've had bad experiences with companies who don't care much about their customers. So, seeing how attentive [sensitive content hidden] is to my needs is very refreshing. Secondly, the software is very easy to use. I was offered an onboarding/training call that I haven't done yet. But even without the training, I was able to hop in and start creating customers, estimates, and invoices in minutes. The very intuitive interface makes even a novice comfortable about using the system. I look forward to scheduling my training call to use all the features offered to help grow and manage my business.

Inconvénients :

I guess one negative would be having to purchase add-ons to utilize the system fully. Having a business phone number tied into the system is a necessity. For that to happen with FieldPulse, you must purchase the Engage add-on, increasing the monthly cost. But with that said, they give you 5 new phone numbers and unlimited minutes and texts. Every correspondence is attached to the client dashboard. So now I use only one phone number to communicate with my clients instead of using FB Messenger, Instagram DMs, and personal text messages. It is much easier to keep track of everything this way. You can also port your existing phone number into the system if needed. Even with the extra monthly cost of the Engage add-on, FieldPulse is still cheaper than most other field management/CRM services available. So I guess the small increase in cost really isn't a negative after all.

Cecilio
Owner (É.-U.)
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Polk County Soft Wash

5,0 il y a 8 mois

Commentaires : Listen other platforms customer service at best is less than mediocre. You don't get one person reaching out, you have several people reaching wit patience and understanding. They want to know the way that you do things and then they walk you through the way your process can work in the platform not ounce not twice. But as many times as you need. Your success is theirs. Truly.

Avantages :

FieldPulse checks 90% of all the boxes in almost any industry you are working.

Inconvénients :

My work flow is different So it took an understanding of the software operations to make it work for me. And I'm being nit picky.