Pour qui ?

Young shop owners looking for a contemporary operating system, not a legacy product. Veteran shop owners wanting to improve efficiency, depend less on advisors, and spend less time at the shop.

Notes moyennes

32 avis
  • Note globale 5 / 5
  • Facilité d'utilisation 5 / 5
  • Service client 5 / 5
  • Fonctionnalités 4.5 / 5
  • Rapport qualité-prix 5 / 5

Informations sur le produit

  • Version gratuite Non
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Shop-Ware
  • https://www.shop-ware.com
  • Fondé en 2014

En savoir plus sur Shop-Ware

Shop-Ware is a leading shop management system that delivers an unparalleled experience to your customer and helps you drive increased profitability through staff efficiency and cutting-edge technology.

Fully integrate digital vehicle inspections and shop workflow, eliminate paper and wasted time, and drive customer satisfaction with an all-in-one management system that works for you.

Shop-Ware - Fonctionnalités

  • CRM
  • Devis
  • Facturation
  • Gestion des ordres de travail
  • Gestion des stocks
  • Planification de la maintenance
  • Recherche par NIV
  • Suivi de l'historique des services
  • Taux de travail

Avis les plus utiles sur Shop-Ware

Best way to communicate with customers

Publié le 30/07/2019
Lafayette H.
Owner
Automobile, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I also LOVE that I can track who has viewed the page. That way I can see if my customers are constantly moderating the work, and if they have seen a price quote, and are considering the job. It helps me know how to more efficiently sell work, and which customers I need to focus my energy on with the communication and sales side of my staff.

Avantages: My customers love the transparency of my auto repair business as a result of Shop-Ware. The ability to add comments, upload photos, and communicate directly with my customers also keeps things organized. Instead of looking through texts, emails, and writing down notes from phone calls, all of the communication is kept neatly in the comment thread. Customers upload media as well, such as images of ROs of previous shops, or video of a car misbehaving that they were able to catch in the moment. My customers also love the constant updates, which keeps them from calling the shop. As much as I love talking to customers, I do not like to be disturbed while I am working on a car. The customer is able to log on to their online RO, and then see which items have been completed and which items are in the works.

Inconvénients: I am looking forward to a phone app, so that I do not have to open up my internet browser on my cell phone and log on every time. I think that's the only con I can think of at this point, and it's very minor.

Great company to team up with.

Publié le 26/07/2019
Brandon M.
Service Manager
Automobile, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Because it is an internet based program, everything is so simplified. The parts ordering integration works really well and speeds up the process of getting the customer handled as quickly as possible.

Avantages: Ease of use is incredible. After having ROWriter and then being sold Protractor, ShopWare is in a class of its own.

Inconvénients: I haven't really experienced any cons. I can run it with my iPad from anywhere as long as I have cellular signal.

I’ve used the rest, now I use the best.

Publié le 26/07/2019
Dean S.
All Positions at all times
Automobile, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I have seen my GP, average ticket, and up sells go way up - like 25% and more up. I’m no spring chicken. I’ve been in this industry for 32 years and have used every major software platform out there as well as a few minor ones. I can tell you, they care and they listen. I had the opportunity to spend a good amount of time with the owner of Shop-Ware in the beginning and since have seen the entire staff emulate her approach to customer care. I have never experienced customer service remotely close to this.

Avantages: Customer interaction, ease of use, ACCURATE inventory, superb customer support, uncanny reception to customer input, hi-tech image for any level shop, incredible customer reception, true gross profit optimization, user friendly, and reasonable terms with no contracts. They believe, as I do, that if you like the software, you’ll never leave hence, no contracts.

Inconvénients: Still new and a few growing pains but really, very few, and they are punching through real working updates and features at the speed of light.

Beautiful interface, easy to use and powerful

Publié le 25/07/2019
Philip C.
Director of Operations
Automobile, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Very professional, responsive, adaptable and kind!

Avantages: It presents very well to our clients, they rave about it!

Inconvénients: Not being able to rearrange recommendations.

We love Shop-Ware!

Publié le 26/07/2019
Justin B.
manager
Automobile, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We love the ease and speed of it, the best part is being able to share with customers pictures and notes.

Avantages: shop-ware is very easy to use and learn and is extremely up to date. Making the switch from an old platform which didn't seem like it was updated since 2005 to Shop-Ware helped with speed of service and modernizing how we do things. One of our favorite parts is the ability to take pictures and notes and the ease of being able to send it to the customer. The parts ordering process is quite nice and easy as well.

Inconvénients: The reports could be a little easier to pull data from and it would be nice if they could make them accessible to read through the software and not to have to use Excel or Google Sheets.

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