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Description de Picnic

Pour les communautés de clients (plus de 50 000) et d'employés (plus de 1 000) des entreprises, Picnic propose des solutions d'engagement et de fidélisation sophistiquées. Conçu par d'anciens experts Disney, Microsoft, EA, SAP dans les domaines des affaires, de la gamification et de la technologie, Picnic une solution très performante depuis 2008 pour la reconnaissance, la fidélité et l'engagement. S'intègre aux outils technologiques d'entreprise, aux CRM (Customer Relationship Management), aux data warehouses, aux CMS (Content Management System), aux PDV (point de vente), etc.

Qui utilise Picnic ?

Large éventail de clients internationaux de toutes tailles allant de grandes multinationales (Kotex, Honda, Microsoft, City Express) à de petites start-up.

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Picnic

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Picnic

Note moyenne

Note globale
4,7
Facilité d'utilisation
4,3
Service client
4,9
Fonctionnalités
4,7
Rapport qualité-prix
4,6

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
69%
4
31%
Juan Pablo
Juan Pablo
CEO (Mexique)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great gamification / customer engagement platform

5,0 il y a 3 ans

Commentaires : Better than expected!

Avantages :

Picnic has helped to keep customers engaged by having enough fun mechanics that challenge them but help us achieve our business goals

Inconvénients :

While the integration is not difficult, it may take a few weeks to get the most out of Picnic

Jeff
COO (Canada)
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

New and better way to think about engagement

5,0 il y a 4 ans

Commentaires : PUG is a solid combination of technology and subject matter expertise. They know engagement and how to create strong brand-customer relationships. Going with them was a good decision for us.

Avantages :

We found that other technologies we evaluated were too niche. We were looking for a solution that would enable us to solve broad engagement challenges across all our segments and channels. Their platform's flexibility in targeting our segments and moving them through key customer journeys was a critical factor in our decision. Scalability and integration were also important.

Inconvénients :

Onboarding took some time. In all fairness though, not their fault. We chose PUG for their flexibility in personalizing engagement across our segments. We understood that level of flexibility comes with some complexity in execution. Their team was great, though, in helping us ramp up the skills we needed to support ourselves longer term.

Andrea
Student (Irlande)
Gestion de l'enseignement, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great way to explore engagment

4,0 il y a 3 ans

Avantages :

This gamification system is a great way to better understand engagement across a range of contexts. It is easy to use, with lots of features!

Inconvénients :

It is an expensive program, but once the investment is made and it is in use, the dividends will pay off!

Vamsi
Vamsi
Senior Developer (Inde)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Picnic is the best product to build rich Gamification aspects into your product

4,0 il y a 6 ans

Commentaires : We were able to provide impressive Gamification Systems to our Client, based on this product. The PugPharm team are very knowledgable in the Domain, and are very good at advising you about the overall Strategy for you gamification needs.

Avantages :

PugPharm provides a comprehensive end to end service to build Gamification into Products. Picnic is the product that is heart of this enterprise. Picnic helps you define Artefacts, Milestones, Rules that power your Gamification workflows. It scales very well to spikes in loads, and is easy to compose / edit the rules. The team behind the product is certainly the best thing about the product. The team does a good job at on-boarding you with the product, as well help you shape up your Game play aspects. We used Picnic to build Gamification Systems for our clients and the results have been very satisfactory. The team helps with functional aspects of your Gamification story and helps you build a good engagement platform.

Inconvénients :

The product is very blackbox style to begin with. The documentation can be improved a lot. More examples of using the product will also be useful, and give the users ability to understand product scope. The product we used was in a SaaS model. Hence any issues with the product should be taken care by the PugPharm team only. We certainly did not encounter any major breakages, but this model can be quite frustrating to fix issues.

Phillip
Digital Principal (É.-U.)
Gestion d'organisme à but non lucratif, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

PICNIC has been great for our product

4,0 il y a 7 ans

Commentaires : We've been using Picnic for almost 2 years now for our product that targets foster youth. We use it for badging and keeping track of rewards that our members have earned. We worked quite closely with the Picnic team and found them to be professional, helpful and timely. I would say that the model we worked on with them was different than their usual model, as we got into a lot of the development on our side to integrate with theirs. They didn't build all of it which I think is their usual model. So, there were quite a few learning curves in integration from both teams, but I think we all learned a lot more. Certainly didn't put me off working with them, just had some bumps to overcome. Hopefully our experience will feed into others into the future working in the same way. As for features, I think I'd like to see more reporting as it is pretty basic, but I think that it is available with more money to support that, so not sure that is really their issue.

Avantages :

I think it's got a comprehensive feature set that works well overall with a lot of the engagement pieces we wanted for working with our members.

Inconvénients :

It's $$, but I would say that when we reviewed similar projects, it seemed to be cheaper than some and about the same as others. Still feels expensive as an ongoing license. However, they need recognize our project's non-profit status so that helped.