RenewityRMA

par Renewity Systems

Qui utilise RenewityRMA ?

Les équipes de maintenance des fabricants de petite et moyenne taille qui fabriquent des produits critiques pour leurs utilisateurs, qui sont retournés pour maintenance/réparation et qui veulent définir et automatiser le processus de gestion des retours.

Description de RenewityRMA

Retours RMA (Return Merchandise Authorization) et gestion des services pour les fabricants avec vérification de la garantie, vérification des numéros de série, tableaux de consultation de détails des unités et portail client gratuit. Les équipes internes de réparation des fabricants utilisent RenewityRMA pour gérer et suivre les RMA et les demandes de réparation et de maintenance. RenewityRMA permet à l'équipe de maintenance de définir et de mettre en œuvre rapidement ses processus spécifiques/uniques de gestion des retours et des maintenances, eux-mêmes, sans programmation. RenewityRMA est un portail en ligne complet pour la maintenance des produits.

Informations sur RenewityRMA

Renewity Systems

http://www.renewityrma.com/

Fondé en 2005

Prix de RenewityRMA

RenewityRMA n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.

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Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Formation

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

RenewityRMA - Fonctionnalités

Logiciels de gestion des garanties
Enregistrement de produits
Fonctions pour entrepreneurs
Fonctions pour fabricants
Gestion de réparation
Gestion des contrats
Gestion des pièces
Gestion des retours
Gestion des services
Gestion des stratégies
Intervention
Suivi des garanties
Vérification de l'admissibilité
Alertes et remontée des problèmes
Assistant virtuel
Base de connaissances
Enquêtes et feedback
Gestion des centres d'appel
Gestion des e-mails
Gestion des flux de travail
Gestion des listes d'attente
Gestion des rendez-vous
Intégration des médias sociaux
Messagerie instantanée
Mesure des performances
Portail libre-service
Administration des stratégies
Déclarations de sinistre électroniques
Gestion de la conformité
Gestion des cas
Gestion des clients
Gestion des experts répartiteurs
Gestion des formulaires
Gestion des payeurs
Réclamations sur papier
Suivi des tickets modérateurs et des franchises
Suivi résolution des réclamations
Accès mobile
Base de connaissances
CMDB
Contrôle à distance
Gestion des SLA
Gestion des achats
Gestion des changements
Gestion des incidents
Gestion des ressources informatiques
Portail libre-service

Avis sur RenewityRMA

Afficher 5 avis sur 10

Note globale
4,9/5
Facilité d'utilisation
4,6/5
Service client
4,9/5
Fonctionnalités
4,6/5
Rapport qualité-prix
5/5
Bob R.
Independent Business & Operations Consultant
Appareils médicaux, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 05/02/2019

"Service Flexibility"

Commentaires: My company was able to create several custom processes for several different service and manufacturing facilities. Each facility had unique process flows with the ability to either have full visibility into all processes or tailored visibility for each process and service organization . RenewityRMA allowed us to configure the software to match our current processes instead of making our process fit into something that couldn't be changed.

Avantages: Creating my first RMA process was straight forward and the learning curve was minimal. The software allowed us to operate a 24/7 Service organization without adding service personnel. Our customers loved that they were able to use the WEB Portal to create an RMA request at any time of the day no matter where they were located in the world.

Inconvénients: We really didn't experience any cons related to this software. We were very early adopters of this software but even the early releases were feature rich and relatively problem free.

  • Provenance de l'utilisateur 
  • Publié le 05/02/2019
Peter B.
Communications/Customer Service Manager
Articles de sport, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 13/02/2019

"Renewity RMA is the perfect warranty solution"

Commentaires: Renewity RMA totally changed how we process our warranty. It dramatically reduced the workload with both processing and phone calls. Our data is now much more accurate and the reports generated greatly helps both our engineering and production departments allowing us to make better products with less issues. Our engineering department regularly uses the system to analyse warranty data to see if fixes are working in the field. The data also helps our sales department to assure them our products are performing well in the field and give our product development department a road map to make better new products.

Avantages: It's flexibility to configure it to work with your processes and procedures. It reduces the work load required to process a warranty claim and provides endless amount of data for reporting issues and complaints. It improves the customer service experience.

Inconvénients: It's interface with cell phones is not great, it needs to have an app developed for phone and tablet use for consumers. It would also be nice to have an interface to work with ERP systems.

  • Provenance de l'utilisateur 
  • Publié le 13/02/2019
Candace F.
Service Product Manager
Automatisation industrielle, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 19/02/2019

"Great Product for the Money"

Commentaires: Renewity allows us to have a customer facing program to track every device coming in for repair. We send quotes, updates and other communication through the program and that allows us to keep everything together for every device. The program is configurable for our needs and the price is great!

Avantages: This software allows us to have a customer facing RMA portal. We designed it to be specific to our company and our products. It allows us to have the work flow we want. This program is the lifeblood of our service business. The support team is great and I honestly cannot recall any issues of downtime because of their servers or software.

Inconvénients: The initial set up of this program is not intuitive and they do not have a lot of instructions avaialble to help a user figure it out. There are a few features we would like that we are not able to utilize due to our setup, and changes to our set up cause reporting to go haywire.

  • Provenance de l'utilisateur 
  • Publié le 19/02/2019
Lubin A.
Customer service director
Fabrication électrique/électronique, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 04/03/2019

"Renewity software used to treat tickets and RMA"

Commentaires: We are using Renewity since 2013. Our experience using the software is very good. We use it to document and treat all our complaints and requests for information. the software allows us to gather all the information needed by the company to resolve the issues that the clients have with the equipment and answer all the requests for information.
We are able to connect a ticket with a RMA and manage the return of marchandise since issuing the RMA until sending the replacement part and receiving the defective part.

Avantages: It is possible to treat tickets and RMA with one system.
Customers can organize the information according to their needs.
No problems to access the cloud system in 5 years of use.
Customer service answers are fast.

Inconvénients: There are no predesigned reports and graphics to assist managers and users of the system
There is no graphics regarding KPI that allow to benchmark
When custom modifications are requested the process may be improved.

  • Provenance de l'utilisateur 
  • Publié le 04/03/2019
Lee S.
Director, Corporate Quality
Fabrication électrique/électronique, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 19/02/2019

"Fast Forward your RMA Process"

Commentaires: We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure. RenewityRMA propelled us so far forward that it is hard to believe where we were before. We did a lot of research into available systems, and I thought it ironic that RenewityRMA had the best feature set, and at a fraction of the cost of other systems. Best decision we could have made.

Avantages: RenewityRMA is a highly customizable product that puts all of the power of the system in your control. It isn't a canned product that you buy and then try to fit into, it is formed around your process, and then you have the keys to tweak and adjust as you see fit.

Inconvénients: I don't think that there is anything that I didn't like about the program, there are enhancements that could be made, and the folks at RenewityRMA are more than happy to accommodate requests, and have always given us great support.

  • Provenance de l'utilisateur 
  • Publié le 19/02/2019