par Landbot4.6 / 5 42 avis Écrivez votre avis !
Pour qui ?
Landbot.io has been created for any brand that wants engage more with web visitors by using highly interactive chatbots that attend visitors, customers and leads effectively without making use of AI.
Notes moyennes42 avis
- Note globale 4.6 / 5
- Facilité d'utilisation 4.5 / 5
- Service client 4.1 / 5
- Fonctionnalités 4 / 5
- Rapport qualité-prix 4.1 / 5
Informations sur le produit
- À partir de 30,00 $US/mois
- Prix https://landbot.io/pricing/index.html
- Version gratuite Oui
- Version d'essai gratuite Oui
Cloud, SaaS, web
Formation en ligne en direct
Service de support permanent (réponse directe)
Informations sur l'éditeur
- Fondé en 2015
Landbot.io - Fonctionnalités
- Aide contextuelle
- Analyse des sentiments
- Assistant virtuel
- Bot pré-configuré
- Chat sur écran
- Composants recyclables
- Développement sans code
- Fonctions pour développeurs
- Prise en charge de plusieurs langues
- Reconnaissance d'intention
- Reconnaissance vocale
- Synthèse vocale
Avis les plus utiles sur Landbot.io
Publié le 15/08/2019
Dynamic lead flow and capture
Commentaires: My experience with Landbot has been very very smooth. Setup, styling, and integrating have all been top-notch. On par with any other system i've worked with.
Avantages: I love the flexibility in design, integration, and conditional branching available with Landbot. We often work with fairly complex interdependent systems and Landbot has been able to fit right in like a missing puzzle piece.
Inconvénients: Cost per seat can grow unreasonably; I would like to see a business account available so that this restriction is removed. As it is we are simply unable to offer this feature with the number clients we have currently using Landbot. It feels a little stifling only being able to offer this as a lead flow system without live takeover due to ballooning costs when managing several clients with large sales teams.
Publié le 18/05/2019
Best chat-bot creation software
Commentaires: Landbot is a great and easy to use chat-bot creator for beginners and also offers all the features a pro might need
Avantages: I strongly believe that the team at landbot.io is doing a great job, the software is easy to use, all our team members are capable of using it, and the best part is they offer all those power-ups and integrations
Inconvénients: We used it to create really complicated bots, with a lot of conditional logic and at a certain point, it takes longer for the chat-bot to save. But the user sees no difference, so I guess the software is great also for highly complicated bots
Publié le 22/08/2019
Horrible customer service
Commentaires: Decent product, horrible support.
Avantages: The overall functionality of the bot is great for basic use.
Inconvénients: They advertise additional functionality like the ability to add custom tracking code for Facebook and Google Ads. However, these features do not function properly and when you request support, they are absolutely useless. Firstly, I submitted a ticket to support asking for assistance with custom tracking code, they responded immediately saying that they were working on the issue. Two weeks later I didn't hear back so I reached out again only to find out that the ticket was in the wrong queue. After they finally responded, we go back and forth over the course of another 10 days, I spoke with at least 5 different people and no one was able to resolve my issue. When I finally made some progress with one rep my issue was escalated to, I was then re-routed back to the original rep who had no idea. Very frustrating to say the least. They definitely have an issue with their support staff. If you check out their Facebook reviews, I am not the only one experiencing issues. After I left a Facebook review, one of the founders reached out to me asking for additional details, once I responded to him, it initiated a chatbot that started trying to route me to support. Very bad customer experience. I DO NOT RECOMMEND THIS SERVICE WHATSOEVER!!
Publié le 27/04/2019
Commentaires: Overall, this app is very good, however, we do not use the paid service, it is because we still cannot get one email from visitor by this app, maybe this is our problem, we do not know how to capture visitor email. So, if the app can give us suggestions, e.g. by weekly report, monthly report, how to improve our conversion rate, etc. then if we can really obtain email address / contact information from potential customers, then we will use the paid service. thanks.
Avantages: Easy to use, user-friendly user interface, with preset template, also can use visualized flow chart structure, step by step to finish settings. With precise statistics on each stage.
Inconvénients: conversion rate is low, if system can provide suggestions to us by machine learning (big data analysis) or by human consultant , then this app will be perfect!
Réponse de l'éditeur
envoyé par Landbot le 20/05/2019
Thanks for your review!
Good to see you find the stats and our user-friendly interface easy to use - in regards to conversion rates and getting more of your chatbot you can always take a look at our Knowledge Base here (https://landbot.helpdocs.io/) where we try to share as much as we can in order to make it easier for everyone to make the most of their bots.
We'd suggest for you to create and test different bots and see which ones are better accepted by your visitors and which of those are converting better when it comes to generating leads and gathering customer emails. You can customise them all any way you want to make them more appealing, this way your web visitors will probably interact more with it - hopefully that'll bring in more leads for your business.
The Landbot Team
Publié le 24/05/2019
Used Landbot as an internal chatbot
Commentaires: Landbot was a very quick and easy solution to getting users on our intranet better guidance to other resources and answering their questions without requiring a human component.
Avantages: The ease to set up and implement was definitely the highlight. Being able to set up a decision tree in the app, copy the html into a webpage, and have it work seamlessly was great!
Inconvénients: After I set up my large decision tree, if I wanted to make a small tweak across many items on it, there was no way to as it was all no-code. I think going forward they're resolving this with blocks, but it was essentially a trade-off for the simplicity.