Description de Birdeye
Birdeye est une plateforme d'expérience client tout-en-un. Plus de 80 000 entreprises utilisent Birdeye chaque jour pour attirer de nouveaux leads avec des listes, des avis et des recommandations, les convertir en clients avec le chat web et les paiements et satisfaire ces clients avec des enquêtes, des cas d'assistance et des informations, le tout en un seul endroit.
Qui utilise Birdeye ?
Les entreprises qui cherchent à créer une forte réputation en ligne optimisée par l'opinion des clients, à améliorer leurs notes et à établir la confiance nécessaire pour attirer et fidéliser de nouveaux clients.
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Avis sur Birdeye
Works well and good support
Alternatives envisagées :
Best choice for review management platforms
Commentaires : I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.
We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.
Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.
Réponse de l'équipe de Birdeye
il y a 3 ans
Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!
We've been using Birdeye effectively for upwards of 3 years
Commentaires : Love how you can set it and forget it and it will do its job month after month, year after year, reliably.
The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install. Customer service has also been superb, they are dedicated to solving problems.
The actual interface can sometimes be a bit difficult to navigate.
IMPOSSIBLE TO GET OUT OF THERE CONTRACT!!! YOU WILL BE STUCK LIKE ME
Commentaires : It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.
So sad because they actually have a decent platform but we have tried on multiple occasions to cancel our membership because our new system has a similar feature that took the place of this. We have called, emailed, etc and our Rep doesn't call us back once he knows we are trying to cancel. Then magically when he finally calls us back he informs us that we just missed the cut off to cancel and were stuck for another year. Another $4200 down the drain. Don't take my word for it, take all the rest of people who have met the same fates word for it by reading all other negative reviews online. Sad when any company who is supposedly doing legitimate business has to trap you with this auto renewal and then claim its our fault for not canceling in time. Now they are saying I cant do anything until September again even though we have tried multiple times to cancel this.
You can never get out of your contract that supposedly you are suppose to be able to after the first year. The Rep knew we were trying to cancel but yet finally got a hold of us after the "cut off" date that auto renews us. I cant believe when you have been a loyal customer for 3 plus years they still feel the need to trap you into this. I understand the first year but after many years to trap you like this is horrible business practices. I dont want any money back, all I want is to be done. It served its purpose but now Im done but they claim Im stuck until September but Im not even allowed to put in a future cancellation request. No I have to go through the whole year and try all over again to get a hold of them in there slim cancellation window and Im sure they will magically avoid our call and then magically not call us back until after its to late. My advice to anyone is find a company to do this same thing for you that doesnt have this fine print auto-renewal because you will stuck just like I am.
Alternatives envisagées :
Support is key and Birdeye gets that.
Commentaires : I had a ridiculous stack of software before Birdeye. Now I manage all my clients in one easy to use dashboard.
The only software company that didnt hand me off to another account executive once they onboarded me.
As much as I love the UI. They could open it up a bit more for customizations
Alternatives envisagées :
Birdeye keeps us present on social media.
Commentaires : Birdeye helps drive potential clients to our website and social media.
I like Birdeye. It has many options to help direct and manage multiple social media sites; and it’s user-friendly. It also offers options for auto-reply and auto-populate. This feature helps streamline the process when replying to client reviews, comments, and inquiries.
Nothing at the present time that is least helpful when utilizing Birdeye.