Qui utilise EnjoyHQ ?

Équipes de produits, équipe CX et équipes UX.

Description de EnjoyHQ

Tous les commentaires des clients en un seul lieu centralisé. Regrouper, organiser et partager facilement tous les retours clients et recherches d'utilisateurs.

Informations sur EnjoyHQ

EnjoyHQ

https://getenjoyhq.com

Fondé en 2015

Prix de EnjoyHQ

EnjoyHQ n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de EnjoyHQ est disponible à partir de 200,00 $US/mois.

À partir de

200,00 $US/mois

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Formation

Formation en ligne en direct

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

En ligne

EnjoyHQ - Fonctionnalités

Logiciels UX (pour expérience utilisateur)
Animation
Enregistrement des activités de l'écran
Fonctions pour mobile
Fonctions pour sites web
Heatmaps
Parcours utilisateur
Prototypage
Recherche d'utilisateurs
Tests d'utilisation
Tests non modérés
Analyse comparative et qualitative
Analyse de texte
Analyse des médias
Analyse des recherches utilisateurs
Analyse des sentiments
Analyse quantitative du contenu
Analyse statistique
Annotations
Collaboration
Prise en charge de plusieurs langues
Recherche multiméthode
Visualisation de données
Analyse de texte
Analyse des sentiments
Analyse prédictive
Analytique
Collecte de données multicanal
Gestion des commentaires négatifs
Gestion des connaissances
Gestion des enquêtes et sondages
Segmentation de la clientèle
Tableau de bord
Collaboration
Définition des priorités
Enquêtes et feedback
Gestion des exigences
Gestion des flux de travail
Gestion des idées
Gestion des ressources
Planification de lancement
Roadmap stratégique de produits
Suivi des étapes

Avis sur EnjoyHQ

Afficher 5 avis sur 9

Note globale
4,9/5
Facilité d'utilisation
4,3/5
Service client
5/5
Fonctionnalités
4,7/5
Rapport qualité-prix
4,7/5
Zsombor V.
UX Research Lead
Logiciels, 501-1 000 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 03/10/2019

"Experience with EnjoyHQ as a B2B marketing platform with 1000 employees."

Commentaires: Apart from accumulating knowledge and helping us to surface the relevant bits whenever those are needed it has the potential of reaching one of our long-term goals: democratizing research. What this means for us is 1) tapping into the knowledge of other -non-product focused- departments, e.g. sales and support 2) enable other departments to use our knowledge.

Avantages: We have a UX Research team of 6 persons, plus about 20 product managers. A tremendous amount of customer insights are generated every week. What I like most about EnjoyHQ is that it enables us to make use of that wealth of information. Whenever I start a new research project, I am sure to find 50 to 100 existing research notes that touch on that topic. It gives us a leg up. But that's just what a research repository at it's best. What makes EnjoyHQ special (we have tried 5 other solutions and surveyed 20 other) is I think the continuous care they show for our needs. Each other solution falls short somewhere along the research workflow.

Inconvénients: Although EnjoyHQ follows sound and industry-standard data security practices, we miss a SOC2 or ISO27001 certification. Unfortunately, no other vendor has such certifications according to our investigation.

Réponse de l'éditeur

envoyé par EnjoyHQ le 20/11/2019

Hi Zsombor, we are excited to share that SOC2 is coming in 2020! Thanks for your review and let us know if we can do anything else to help. Have a wonderful week!

  • Provenance de l'utilisateur 
  • Publié le 03/10/2019
Caroline O.
UX designer
Logiciels, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 18/11/2019

"Review EnjoyHQ"

Commentaires: We are now collecting and gathering feedback company-wide that is accessible for everybody. We can now do follow-ups on the received feedback to build customer loyalty. And most importantly, we can now improve our software product based on user feedback to met user needs.

Avantages: The software is easy to use. The rules in which you can auto-tag feedback is very powerful. The support is great, fast and honest. Right now, we collect feedback more often and it is all collected in one place accessible for everybody.

Inconvénients: At this moment (I am using this software for a month now) I have nothing I dislike

Réponse de l'éditeur

envoyé par EnjoyHQ le 20/11/2019

Thanks for your review Caroline! We are here to help you succeed \o/

  • Provenance de l'utilisateur 
  • Publié le 18/11/2019
Andreas M.
Head of CX & Insights
Produits alimentaires, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 06/02/2020

"Super smart tool for customer research and insights"

Avantages: It's super easy to set up and to connect with data sources etc.

Inconvénients: Unfortunately it didn't meet all our requirements because we're more focused on tracking and understanding customer satisfaction on a number of defined parameters/features. Enjoy really shines when it comes to categorising, understanding and sharing research for development of new products and features.

  • Provenance de l'utilisateur 
  • Publié le 06/02/2020
Josh T.
Principal Product Manager
Marketing et publicité, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 01/10/2019

"The cornerstone of our customer feedback process"

Commentaires: EnjoyHQ is our customer feedback repository. All of our customer-facing teams (CSM, Support, Sales, Product) constantly pipe feedback items into EnjoyHQ and we review it weekly as a team. The product and UX teams also use it for qualitative research as we're designing new products & features.

Avantages: The deep searching is very powerful, and customer quotes are always at my fingertips when I'm writing a product spec or investigating a use case. The Slack integration is key, as our whole team is in Slack and it's very easy to add new feedback right from the channels we're already using. We've also got Zendesk syncing tickets that are tagged "feedback" into EnjoyHQ. I'm excited to try the new video transcripts feature that was just added as well. The support team is great as well, they are super quick to respond.

Inconvénients: EnjoyHQ's interface does take a little bit of time to get used to. They've improved it a lot recently with the search query builder, but there are still some quirks. You have to highlight some text in a customer quote before you can add a comment, for example. Also, I'm still not totally clear how Projects are to be used. But those are minor complaints.

Réponse de l'éditeur

envoyé par EnjoyHQ le 20/11/2019

Thank you so much for your feedback, Josh! We'll get in touch shortly and share how you can make the most out of the projects feature. We're here to help you succeed! Let's do this! =)

  • Provenance de l'utilisateur 
  • Publié le 01/10/2019
Clara H.
Product Manager
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 02/10/2019

"User Research on steroids ;) "

Commentaires: Really positive to see the platform evolve fast and I really appreciate to have so much user inputs at my finger tips. The more you put in it, the more you get out of it, and you can really answer user questions in no time without needing necessarily new research (finally tap into the cumulated user research done throughout the company - no more double work!).

Avantages: - They adapt the platform often - I see improvements every day and they match my needs - you feel a dedicated team in the background and that's the best you can expect (no product is ever perfect) - Really helped me in my day to day to find information about our users in no time - I love the translation feature which let me not only look at the reviews / interviews that happened in english (with a large german community, this has no price!)

Inconvénients: - Can be really complex at times and therefore some features become unusable or hard to get started with.

- Not very happy with the reports - I would need a kind of sub-folder system (the 1 folder = 1 project limits putting together several kind of inputs - I'll need to dig in the new story feature to see if this is solved with it)

Réponse de l'éditeur

envoyé par EnjoyHQ le 20/11/2019

Hi Clara, thank you so much for your review. Regarding reports, we will get in touch to understand a bit more your use case, we continue to work on better ways to help you organize your analysis and insights so we would love to hear more about it. We'll email you shortly =)

  • Provenance de l'utilisateur 
  • Publié le 02/10/2019