Greenlight CRM

par Greenlight Innovation

5 / 5 16 avis
Greenlight CRM

Pour qui ?

Greenlight CRM is suitable for single user deployments up to hundreds of agent seats across dozens of campaigns and has been deployed across all kinds of business sectors.

Notes moyennes

16 avis
  • Note globale 5 / 5
  • Facilité d'utilisation 5 / 5
  • Service client 5 / 5
  • Fonctionnalités 5 / 5
  • Rapport qualité-prix 5 / 5

Informations sur le produit

  • À partir de $49/mois
  • Prix See for full details.
  • Version gratuite Non
  • Version d'essai gratuite Non
  • Déploiement Cloud, SaaS, web
  • Formation Formation présentielle
    Formation en ligne en direct
  • Ressources d'aide Service de support permanent (réponse directe)

Informations sur l'éditeur

  • Greenlight Innovation
  • Fondé en 2010

En savoir plus sur Greenlight CRM

Greenlight CRM is a UK-based call centre solution that solves all your technology needs in one hosted system. Get enterprise inbound and outbound telecoms functionality, including our own unique Ofcom compliant predictive dialler, diary management software for streamlined appointment booking, a complete CRM system that adapts to whatever your business requires, and much, much more. All you need to do is provide your agents with an Internet connected PC, and Greenlight does the rest.

Greenlight CRM - Fonctionnalités

  • Conformité FCC
  • Conformité FTC
  • Enregistrement des appels
  • Gestion des contacts
  • Gestion des leads
  • ID d'appelant spécifique à une campagne
  • Planification des rappels
  • Résultats d'appel
  • Saisie de leads
  • Suivi des appels
  • Transfert d’appel
  • Centre d'appel mixte
  • Centre d'appels entrants
  • Centre d'appels sortants
  • Chat en temps réel
  • Enregistrement des appels
  • Gestion de la remontée des problèmes
  • Gestion des campagnes
  • Gestion des listes d'attente
  • Journalisation des appels
  • Mode progressif (progressive dialer)
  • Numéroteur manuel
  • Numéroteur prédictif (predictive dialer)
  • Rapports et analyses
  • Réponse vocale interactive
  • Scripts d'appel

Avis les plus utiles sur Greenlight CRM

Will never change dialler provider and recommend Greenlight to anyone that asks me

Traduire avec Google Translate Publié le 14/09/2016
Ohiunkunofan A.
Managing director
2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Note globale
5 / 5
Facilité d'utilisation
5 / 5
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I've been using Greenlight since 2013. I have to say that they are the best dialler provider I've ever used. There has been nothing I've asked to be added in terms of functionality that has been too big a task. We have done numerous campaigns and each campaign has different things that the dialler needs to be able to do to make the campaign run smothly for me and my partners. I can call Greenlight, explain the campaign and what I need to be system to be able to do and they make it happen. I can't say anything negative about the company or staff and unfortunately I can't say that about many other dialler providers I've used or tested. It feels like they work for my organisation to the point I don't have a dialler guy in house. Anything I need I just call or email and they sort.

Avantages: I love how easy it is to use and that any functions that are really bespoke can be added. They've always looked after me. Even when I'm late on payments which sometimes happens with business they've always allowed me time and the level of customer service has never dropped. I would never change provider and owe them an awful lot as I've had campaigns I simply couldn't have done either due to the time frame it would take to set up things I need on the dialler to make the campaign work or the length of time it would take to have to explain and get it added if that was possible. I think the main difference is that they understand all their systems and can make changes extremely quickly because everything was designed and built by them.

An amazingly flexible and customizable call centre solution!

Traduire avec Google Translate Publié le 13/09/2016
James S.
Head of Data and Risk
Marketing et publicité, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Note globale
4 / 5
Facilité d'utilisation
5 / 5
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: My overall experience of the Green-light platform has been fantastic and it has now become a central part of our daily operational processes and allows us to gain a greater level of insight which helps us to be better informed about our clients and in turn helping to drive an improvement in sales performance.

Avantages: As a base product this is a strong CRM solution but its true strength comes in its ability to be customised to meet the exact requirements that we need. We have worked alongside Greenlight to hone our CRM platform and throughout that process we have felt enabled to build it in a way that works for us, rather than adapting our approach to suit any system limitations.

Inconvénients: The learning curve on some of the aspects can be a little steep for people that are not the most technically literate however after some time users can quickly get to grips with the basics and then expand on that as required.

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