Greenlight CRM

par Greenlight Innovation

Qui utilise Greenlight CRM ?

Solution de CRM qui aide les PME à enregistrer des appels, à concevoir des scripts, à gérer des agents et à utiliser la numérotation prédictive.

Description de Greenlight CRM

Greenlight CRM est une solution de call center basée au Royaume-Uni qui répond à tous vos besoins technologiques au sein d'un système hébergé. Obtenez des fonctionnalités de télécommunications entrantes et sortantes professionnelles, notamment : numérotation prédictive conforme aux normes de l'Ofcom, logiciel de gestion d'agenda pour des prises de rendez-vous rationalisées, système CRM complet qui s'adapte aux besoins de votre entreprise, etc. Tout ce qu'il vous reste à faire est de fournir à vos agents un PC connecté à Internet et Greenlight se charge du reste.

Informations sur Greenlight CRM

Greenlight Innovation

http://www.greenlightcrm.com/

Fondé en 2010

Prix de Greenlight CRM

Greenlight CRM n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de Greenlight CRM est disponible à partir de 62,38 $US/mois.

Vidéo de Greenlight CRM
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À partir de

62,38 $US/mois

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Formation

Formation présentielle

Formation en ligne en direct

Ressources d'aide

Service de support permanent (réponse directe)

Greenlight CRM - Fonctionnalités

  • Conformité FCC
  • Conformité FTC
  • Enregistrement des appels
  • Gestion des campagnes
  • Gestion des leads
  • Gestion des listes
  • ID d'appelant spécifique à une campagne
  • Planification des appels
  • Suivi des appels
  • Transfert d’appel

Logiciels de predictive dialer : afficher la liste complète

  • Centre d'appel mixte
  • Centre d'appels entrants
  • Centre d'appels sortants
  • Chat en temps réel
  • Enregistrement des appels
  • Gestion de la remontée des problèmes
  • Gestion des campagnes
  • Gestion des listes d'attente
  • Journalisation des appels
  • Mode progressif (progressive dialer)
  • Numéroteur manuel
  • Numéroteur prédictif (predictive dialer)
  • Rapports et analyses
  • Scripts d'appel
  • Serveur vocal interactif (SVI)

Logiciels pour call center : afficher la liste complète

Greenlight CRM - Logiciels similaires

Plus d'alternatives à Greenlight CRM

Avis sur Greenlight CRM

Afficher 5 avis sur 16

Note globale
4,9/5
Facilité d'utilisation
4,8/5
Service client
4,9/5
Fonctionnalités
4,8/5
Rapport qualité-prix
4,9/5
Gary S.
Head of Training & Brand
Marketing et publicité, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 30/11/2018

"Greenlight - Our "Go To" CRM Provider"

Commentaires: I can't praise Greenlight CRM highly enough. Working with them has been completely hassle-free!
We have worked with a number of CRM and Dialler companies in the past and have had a number of bad experiences - Greenlight are the exception to that trend! The Greenlight team have accommodated every request we have made quickly, efficiently and without challenge - their account management and support has been faultless and they're system has been quickly adopted with ease within our business. I would happily recommend them to any company requiring an enterprise class CRM platform.

Avantages: The software itself is easy to setup, easy to deploy and intuitive to use.
The system is well designed and has flexibility to accommodate user requirements.
Reporting and analysis functionality is versatile and can be tailored to individual needs.
All-in-all, a powerful platform to support business management and development.

Inconvénients: Not Applicable.... to date, we haven't found any weaknesses of the platform!

  • Source de l'avis 
  • Publié le 30/11/2018
Ohiunkunofan A.
Managing director
2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 14/09/2016

"Will never change dialler provider and recommend Greenlight to anyone that asks me"

Commentaires: I've been using Greenlight since 2013. I have to say that they are the best dialler provider I've ever used. There has been nothing I've asked to be added in terms of functionality that has been too big a task. We have done numerous campaigns and each campaign has different things that the dialler needs to be able to do to make the campaign run smothly for me and my partners. I can call Greenlight, explain the campaign and what I need to be system to be able to do and they make it happen. I can't say anything negative about the company or staff and unfortunately I can't say that about many other dialler providers I've used or tested. It feels like they work for my organisation to the point I don't have a dialler guy in house. Anything I need I just call or email and they sort.

Avantages: I love how easy it is to use and that any functions that are really bespoke can be added. They've always looked after me. Even when I'm late on payments which sometimes happens with business they've always allowed me time and the level of customer service has never dropped. I would never change provider and owe them an awful lot as I've had campaigns I simply couldn't have done either due to the time frame it would take to set up things I need on the dialler to make the campaign work or the length of time it would take to have to explain and get it added if that was possible. I think the main difference is that they understand all their systems and can make changes extremely quickly because everything was designed and built by them.

  • Source de l'avis 
  • Publié le 14/09/2016
Darren M.
Sales Centre Manager
11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    3/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 14/07/2016

"Greenlight"

Commentaires: The system is good but needs some development work, on the up side the lack of features makes it very easy to use although you will need to ask support to make every change you need, luckily they are pretty good at that side of things and do deal with most of the support tickets I have quickly and efficiently.

Avantages: Easy to use

Inconvénients: lack on management control over functionality

  • Source de l'avis 
  • Publié le 14/07/2016
James S.
Head of Data and Risk
Marketing et publicité, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 13/09/2016

"An amazingly flexible and customizable call centre solution!"

Commentaires: My overall experience of the Green-light platform has been fantastic and it has now become a central part of our daily operational processes and allows us to gain a greater level of insight which helps us to be better informed about our clients and in turn helping to drive an improvement in sales performance.

Avantages: As a base product this is a strong CRM solution but its true strength comes in its ability to be customised to meet the exact requirements that we need. We have worked alongside Greenlight to hone our CRM platform and throughout that process we have felt enabled to build it in a way that works for us, rather than adapting our approach to suit any system limitations.

Inconvénients: The learning curve on some of the aspects can be a little steep for people that are not the most technically literate however after some time users can quickly get to grips with the basics and then expand on that as required.

  • Source de l'avis 
  • Publié le 13/09/2016
Tommy F.
Director
51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 17/09/2016

"Greenlight - a great service"

Commentaires: Greenlights system has helped utilise all our staff in different branches to help with our customer telephone service, ensuring faster answering and more customer calls being dealt with at any given time.

Avantages: Its ease of use. We just attach their phone onto the internet and it works. Some staff who cant work in a branch will sometimes bring a phone home and help out from their house. I love the fact that we don't have to maintain a server inshop anymore - Greenlight do it all.

Inconvénients: Really - I dont have any !

  • Source de l'avis 
  • Publié le 17/09/2016