--- description: ServiceNow IT Service Management : qu'en pensent les utilisateurs ? Lisez les avis clients sur ServiceNow IT Service Management, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceNow IT Service Management - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Outils de Knowledge Management](/directory/30094/knowledge-management/software) > [ServiceNow IT Service Management](/software/152874/servicenow-knowledge-management) # ServiceNow IT Service Management Canonical: https://www.capterra.fr/software/152874/servicenow-knowledge-management Page : 1/3\ Suivant: [Page suivante](https://www.capterra.fr/software/152874/servicenow-knowledge-management?page=2) > Outil de gestion des connaissances, qui saisit les connaissances de l'ensemble de l'organisation par le biais des propriétés du groupe, des abonnements et du flux de travail. > > Conclusion : 45 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ServiceNow IT Service Management ? Solution de saisie des connaissances pour toutes les entreprises, avec des fonctionnalités telles que la configuration guidée, les analyses et les tableaux de bord, le versionnage des articles, la recherche personnalisée et la propriété de groupe. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 45 Avis | | Simplicité d’utilisation | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: ServiceNow - **Pays**: Santa Clara, É.-U. - **Entreprise fondée en**: 2012 ## Contexte commercial - **Public cible**: 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Catalog Management - Contrôles/Permissions d'accès - Gestion de contenu - Gestion de la base de connaissances - Gestion des billets - Gestion des changements - Gestion des connaissances - Gestion des incidents - Gestion des problèmes - Gestion des ressources informatiques - Outils de collaboration - Portail libre-service - Suivi des ressources - Tableau de bord ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Outils de Knowledge Management](https://www.capterra.fr/directory/30094/knowledge-management/software) ## Catégories connexes - [Outils de Knowledge Management](https://www.capterra.fr/directory/30094/knowledge-management/software) - [Logiciels de gestion des services informatiques](https://www.capterra.fr/directory/30672/it-service/software) - [Logiciels de gestion des services d'assistance](https://www.capterra.fr/directory/30675/issue-tracking/software) - [Outils ITSM](https://www.capterra.fr/directory/30676/itsm/software) - [Logiciels helpdesk](https://www.capterra.fr/directory/30008/help-desk/software) ## Logiciels similaires 1. [Remote Monitoring and Management](https://www.capterra.fr/software/144309/atera) — 4.5/5 (461 reviews) 2. [Milvus](https://www.capterra.fr/software/202528/milvus) — 4.8/5 (298 reviews) 3. [Freshservice](https://www.capterra.fr/software/132997/freshservice) — 4.6/5 (803 reviews) 4. [TOPdesk](https://www.capterra.fr/software/127562/topdesk) — 4.4/5 (111 reviews) 5. [SysAid](https://www.capterra.fr/software/107225/sysaid) — 4.5/5 (523 reviews) ## Avis ### "Solid Ticket Management With Minor Live Chat Issues." — 4.0/5 > **Muhammad** | *21 septembre 2026* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: I like Ticket Management feature most in ServiceNow IT because in it workflows are clear and help to escalate and close running tickets without chasing on third party apps. The interface is very efficient to navigate once we start using it we can update tickets quickly. When we running an issue with the configuration Customer Support is a solid helpful option for us and respond timely which is very useful. Prices are not economical but the control process and visibility we get around our IT environment about incidents and service request worth value for money. > > **Inconvénients**: Sometimes we need quick help Live Chat often slow to connect and the responses let us feel bit scripted and sometimes I have to end the live chat after waiting so long for the response. > > ServiceNow IT Service Management is a solid capable option for running IT services at scale. Ticket management is strongest for tailoring assignment rules, handling requests, incidents and escalate them to IT teams to manage cleanly with visibility. Performance and speed is fast at glance pages load quickly frequent updates are done regularly. It can change structured workflows at cloud which centralize the whole IT incidents. ----- ### "Gérez votre service informatique en un seul endroit" — 4.0/5 > **Joshua** | *26 septembre 2024* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: Convivial et facile à utiliser, il peut être intégré à PagerDuty pour envoyer des alertes prioritaires nécessitant une réponse immédiate. > > **Inconvénients**: L'image de marque de popx.service-now.com, où vous pouvez personnaliser votre service, semble trop complexe et pas aussi conviviale que l'interface ServiceNow par défaut habituelle. > > c'est vrai, j'ai eu une bonne expérience en l'utilisant. Cependant, pas aussi bien qu'Autotask ----- ### "besoin d'une meilleure fonction de message après la création d'un ticket" — 3.0/5 > **Terry** | *12 avril 2025* | Exploitation minière et métaux | Taux de recommandation : 5.0/10 > > **Avantages**: le système de gestion des tickets est très similaire à notre système précédent > > **Inconvénients**: la fonction de message n'est pas très bien conçue, je préférerais quelque chose de similaire à Teams ou Slack auquel je peux joindre une capture d'écran et un message ci-dessous ----- ### "Great Central Hub for All IT Support" — 5.0/5 > **Elizabeth** | *5 juillet 2026* | Enseignement supérieur | Taux de recommandation : 10.0/10 > > **Avantages**: Everything from requests to students' tech to asset tracking and server change requests are all managed from one dashboard. The automation rules allow incoming tickets on the campus to be routed to the appropriate IT team the moment they are created, saving us hours of manual sorting. > > **Inconvénients**: The system configuration interface is very sophisticated and has to be mastered in order to change the basic workflows. > > ServiceNow is a highly capable platform that helps to maintain a well-organized and structured technical support environment within our University. It intelligently seamlessly integrates our student helpdesk with our back end infrastructure teams. ----- ### "ServiceNow IT Service Management is a Highly Customizable and Scalable Solution for IT Delivery and Support" — 5.0/5 > **Kregg** | *12 novembre 2025* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: ServiceNow IT Service Management provides the core functions necessary to provide support for IT services and users. It provides Service Desk functionality, including incident and request ticketing and management, and IT change records and management. The product is generally easy to use for technical resources in its native format, and highly easy to use for end-users via forms. It is highly functional out of the box, and highly customizable if complex workflows are required. ServiceNow provides AI functionality in its chat features, and can connect a user to a live chat with a Service Desk agent. Document sharing is enabled, with the ability to attach documents to forms and also create and publish knowledge documents for use by IT resources and end-users. Bug and issue tracking is available through a known errors database that can be referenced by IT resources when addressing customer issues. Basic and advanced reporting is available. Non or semi-technical users can create form and basic workflow via low code options. Advanced and technical users can create and/or code extensive, custom workflows to address any organizational need. ServiceNow IT Service Management scales well for high-volume IT support environments. > > **Inconvénients**: ServiceNow IT Service Management is an expensive solution. Typical annual cost for medium to large size organizations is $1.5MM to $2MM. Advanced use of the solution requires the availability of developers familiar with the modules or implementations that are in-scope in order to properly code and maintain the advanced configurations. Full time resources are costly; outsourced development by ServiceNow certified partners also comes at an additional cost, which varies by number of hours per year of usage. ServiceNow IT Service Management is cost and resource prohibitive for small IT organizations. > > I am an IT Service Manager at a Managed Service Provider. I currently work within ServiceNow IT Management on a daily basis to provide IT service delivery and support to multiple, large scale clients. I have used ServiceNow IT Service Management for over ten years, including time as a ServiceNow platform manager. ----- Page : 1/3\ Suivant: [Page suivante](https://www.capterra.fr/software/152874/servicenow-knowledge-management?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/152874/servicenow-knowledge-management) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Données structurées