SWITCH.CM

basically, It's swiss knife PMS, all in one for every need of any size property.

Avantages :

We are small hostel and we don't need many features to manage our property and we found switch doing everything the best way. It syncs our reservations from all other platforms like booking, hostelworld, agoda, hostelbookers, airbnb, and many others also your own website or directly from facebook page. One of the best features is automated emails that you don't have to deal with welcoming email or sending invoices. Also the interface is super user-friendly so anyone that have used any webapp in general will understand it from the first try. This list of features can go on and on and i don't want to bore anyone reading this, so simply go for it give a try and judge for your self. Thanks to the time switch.cm saved to me I've started doing day trips with the guests and another side business during the low season.

Inconvénients :

I can't complain about anything as a con, but in the future, I would consider more charts/stats like percentage of guests age we get, genres, age or number of guests sorted by a country they are from so we can target our audience with advertisements.

Very helpful software. Has great potential to even get better.

Commentaires : I had a great experience from the start till now. [SENSITIVE CONTENT HIDDEN] who helped me on using this channel manager is very very helpful. She’s willing to help anytime I called her. She’s very professional and thoughtful for the customer! I would definitely recommend this to anyone who’s looking to use channel manager.

Avantages :

Ease of use. Easy to learn. The included features are useful. Customer service is great and very helpful. Easy to navigate.

Inconvénients :

Mobile version could improve a lot. It takes some times to load up the data and it’s quite irritating when the guests are in rush. Making group reservation of about 10+ process is very painful as it took so long to finish it. Making group reservation needs to improve a lot better than current setup. The included housekeeping feature has great potential to be useful. Dev should check it and makes changes so that it will be useful.

Reliable softwar for a very reasonable price

Commentaires : Overall a great, reliable product for a very reasonable price

Avantages :

- chanel manager works great - easy to use - very reasonable priced - great customer service

Inconvénients :

- limited functionality - not so great booking engine for website (miserable layout - missleading wording i.e. guests who want to book clearly get confused, but booking process is easy once guests understand what's meant with certain fields and works only at desktop, on mobile phones it's nearly impossible to book due to very bad layout

One of the best experiences ever! So happy with this software and the company.

Avantages :

The software was easy to use and had all the features I needed. I got helpful customer service whenever I needed it and the price was unbeatable. Rarely have I had such a great experience in buying any product. Highly recommended!

Inconvénients :

Can't think of anything I didn't like. Everything worked exceptionally well.

Switch.CM

Commentaires : prevent overbooking and no need to control OTA channel individually.

Avantages :

It is easy to use with reasonable price.

Inconvénients :

It is very simple performance and need to upgrade attractiveness.

time saving management of clients

Commentaires : Good experience, but a lot can be improved.

Avantages :

Ability of the platform to close automatically several combinations for the same room type. Saving time with integration of several booking platforms. It was easy for employees to understand functions.

Inconvénients :

The overview of booking can be made more clear in terms of calendar overview. Making reservation for the group to have option combined - when 1 person books and wants to pay every bed/room on behalf of the group there is no option to close payment as done etc with 1 click but you need to do separately for each member of the group. Of course in case something changes, maybe keep option to isolate some of the group members. Discounts - you are not able to make promotions from switch as one channel, but you need to do separately for each integrated platform. Add that option. Fee for the room or bed - important option! When we have walkin or in person reservation and we want to set price different from regular we are not able to change that for particular guest, and due to that stats for earning can never be correct and resemble real picture.

Great PMS and channel manager

Commentaires : It’s great it has a great channel manager integration.

Avantages :

It’s user friendly, and has great integration with booking.com and other major websites.

Inconvénients :

The reports could be better but they have the basic ones. I guess with premium version you can get more but also pay more.

Switch.cm makes your life easier, managing reservations from a variety of platforms!

Avantages :

It's functionalities, monthly improvements, easy to use procedures and user-friendly interface for all our staff. I've tested several apps before choosing and this is one of the best.

Inconvénients :

Sometimes it can work slow or there can be minor errors that often are cleared out by the technical team in 1-2 days.

I find Switch very innovative, easy to use and they keep making it better and better!

Commentaires : Less over-bookings. Better insight in revenue and occupancy rates.

Avantages :

All the reports it generates. Its great to see instantly your income and occupancy rate for that day and even for the coming days. And it automatically synchronizes to all OTA's we use, that's super helpful.

Great Property management system for small - medium sized hotels!

Avantages :

The ability to control my pricing throughout all my listings on a variety of websites, attracting as much business as possible. The transactional email feature where I can create automated emails for guests and hotel staff.

Inconvénients :

The cost of upgrading to a premium version to allow access to more websites for OTA. The system would also benefit from a mobile app.

Good for the price

Avantages :

Ease of use.

Inconvénients :

- How it handles group reservations. Every change you try to make takes a long time to be applied. It´s completely impossible to use switch with big groups - The lack of useful features especially when it comes to the payment history. It should display the total amount in the screen and have more filters such as payments per user and show/hide deleted payments. Today if we want these informations we have to export the payments to a CSV fomat, open in google docs (or similar) and set filters - There is a translation error in the brazilian portuguese version of Switch. In the payments history screen, in the drop-down menu there are two options: "on" and "between' . In the portuguese version they are translated as "ligado" and "entre". "entre" is correct but "on" should be translated as "em". Every time I teach a new employee how to use the system I have to explain why is "ligado" listed there.

A great and simple property manager

Commentaires : It helped me sync with a couple of property reservation sites, and it really saved me a lot of time and headaches while working. I would highly recommend this property manager to anyone owning a hostel, no matter the size.

Avantages :

It is very easy to use and it syncs great with all the OTS. It is really simple to navigate and the clean design really helps with the user experience. Also,the customer support is great, usually they respond within minutes,and have always been able to help me out with anything I had an issue with. Highly recommended it.

Inconvénients :

It had rare crashes,but it really wasn't a problem for us. Overall, it's a great and simple property manager.

Easy to navigate

Commentaires : It's important to have an overall electronic manager managing your OTA, stops having to explain to customers that they are double booked!

Avantages :

It's pretty easy to navigate around the software, I spent some time on the site to familiarise myself, once I had that clear it all became quite clear.

Inconvénients :

Would be nice to get a search button as sometimes information is not always in the most logical place.

Very good channel manager for hotel industry

Commentaires : Its very help me in controling my bussiness in hotel industry

Avantages :

I like most about The system calendar using switch.cm software that I can use easyly in my smartphone. The seasonal price also help a lot to control the rate

Inconvénients :

The Housekeeping button not really useful as the communication between front office and house keeping not really working

Great software and easy to use with superb support staff that are always ready to assist.

Commentaires : Superb support from the staff and made life so much easier with all the information I need at a few clicks of a mouse if I should need to clarify information from a guest from ages ago and most importantly no double bookings thanks to it's efficient booking system.

Avantages :

No more double bookings as everything is imported seamlessly instantly. Should I ever get any problems then the excellent support staff are there within minutes with all sorts of helpful advice and tips and even go above and beyond with...."we've noticed this and it may improve occupancy if you do this for example." I also like the site is continuously evolving and every time I've suggested as a user, that this change may be beneficial they are generally already on the case with said changes before I've even suggested it! Great programme, superb staff and would highly recommend.

Useful-able software

Commentaires : I think Switch.cm is very useful and your customer service teams are very helpful.

Avantages :

We can easily use for Booking and Reservation between head office and reception. Group reservation is more suitable for our hotel.

Inconvénients :

I would like to inform you please add Myanmar Kyats in the Payment section and want to link new local online travel agents such as Handler, Oway, etc.

Switch for villa management

Commentaires : The training and support and quick follow up's have made me feel satisfied with my purchase. Nice to have someone to talk to, message via the chat box, or actually meet the agent in person.

Avantages :

Easy to access, clean system and user friendly. Loads of stat information and charts if you need. The set was not difficult, and the customer service was fabulous. The price is the best on the market for the size of property we are - 4 rooms.

Inconvénients :

Needs templates set up for alternate invoicing. Needs mobile app option.

10

Avantages :

Everything is perfect. Switch makes everythin easier.

Inconvénients :

There is nothing not to like. This software is something that every organisation should have.

highly recommended

Commentaires : switch isnt our first channel manager, we are very happy with switch in comparison to our first channel manager, there are no hidden fees, customer care is available

Avantages :

we were looking for a channel manager to combine all the OTA as we were facing over selling, connecting switch to OTA are seamless and calendar, seasonal rates setting solved issue we faced

Inconvénients :

wish there is an mobile app with all the features offered in web

Fab Soulution for small to large scale units

Commentaires : Very satisfied with the software , the ease of use, and integration to our website

Avantages :

Ease of use, & the problem solving on the part of the team is second to none in the field.

Inconvénients :

Some of the Stats could be tweeked to suit diffeent venues, but I would be being picky as thats not essential

General

Commentaires : guest folio can easily print with full information. Rate can adjust in the system upon negotitaion with the guests. Easily to know for new reservation by switch.cm mail sending to us and always update in system.

Avantages :

Channel manager helps us for reservations from OTAs

Inconvénients :

Not over leaping booking. Easy to operate the system.

Really great PMS software

Avantages :

Really great use interface. Clean, easy to navigate, customizable UI with rich booking information.

Inconvénients :

Needs more payment integrations. Only having Stripe is a significant limitation at this time. Could also use PayPal and some others.

Best value channel manager

Commentaires : Overall Switch.cm help me very well in running my business as I have two properties to manage without switch.cm I don't know how can I run it. Thank You SWITCH.CM

Avantages :

the software help me a lot in maintaining the room occupancy and to avoid overbooking.r

Inconvénients :

The software has seasonal prices that help me to control the room rate easily.

Best relation price/service

Commentaires : It is a nice experience.

Avantages :

The easy working with, easy to explain.

Inconvénients :

The setup is not so easy, and worst if you have to add different rates

Relación calidad-precio muy buena

Commentaires : Muy buena, siempre nos ayudo muchísimo este sistema, y el soporte a través de Martín principalmente que nos visito fue excelente

Avantages :

El poder cargar extras a las cuentas, y también poder personalizarlo con los productos de venta dentro del hostel.

Inconvénients :

La linea de tiempo es muy poco visible, al igual que los colores apagados, no son referenciales.