Marsello
Description de Marsello
Goody est une solution de fidélisation des clients et de marketing automatisé qui fonctionne simplement ! Elle vous aide à créer un programme de fidélisation et de récompenses personnalisé qui Lire la suite fidélise la clientèle et augmente le nombre de visiteurs fréquents grâce à des offres marketing automatisées proposées au bon moment et aux bonnes personnes. Après quoi, la solution se concentre sur l'acquisition de nouveaux clients en incitant les personnes à vous rendre visite. Afficher moinsQui utilise Marsello ?
Hôtellerie, pharmacies, commerces de détail, parcs d'attractions, automobile, tout !
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A Simple, flexible CRM system for Point of Sale
Commentaires : Goody is easy to install and administer. If ever there is or was a problem I know I can talk to someone on the phone or via chat immediately. I've never been treated like a 'stupid user'. Love goody.
Avantages :
We liked that our loyalty scheme was able to go fully digital.
Inconvénients :
Of course it could always be cheaper, but the price as it stands is completely reasonable for the product.
Shannay
Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer.
Commentaires : Hopefully more customers passing through the store
Avantages :
Ability to provide loyalty points to our customers. Has the functionality to do reports on the computer.
Inconvénients :
Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.
Réponse de l'équipe de Goodycard
il y a 5 ans
Hi Shannay, thanks so much for your response. We take your comments extremely seriously, and we're committed to ensuring each and every customer has a positive experience. We've taken your support comments on board, and we're looking to improve this area of our business over the next two months, including hiring more staff to ensure our customers are well looked after. I¿ll be taking a look at past support queries to better understand why it took so long to reply to your support ticket. Yet again, thanks so much for taking the time to submit this review, as we'd love to turn this back into a 10/10! Kind regards, Rory Moss, Marketing Manager
Shannay
Goody review 2019
Commentaires : Customer service can most definitely be improved considering the cost. Overall customers are happy when they are able to redeem their points and since it's managed by an app as opposed to being done manually by myself it's a good thing to have.
Avantages :
Relatively easy for customers to navigate in store on the tablet
Inconvénients :
Not as easy on the app for smart phones - not even I use the phone app
Réponse de l'équipe de Goodycard
il y a 3 ans
Hi Shannay, We're deeply sorry you haven't had the most positive experience with our support services. We immediately arranged for a support contact to touch base and address any concerns you had. Regarding the app, it's in use by over 100k people, so we feel it's a fairly important part to sign up and point balance reminders. Thanks for the review, and we'll be making sure you have the necessary support services you need, as clearly based on the review, there are things we can improve. Appreciate the feedback. Kind regards, Rory Moss General Manager
Musiyyib
A powerful all-purpose marketing tool
Commentaires : It could use more functionality for things like embedded Forms and login forms because it is a little clumsy for users.
Avantages :
It took me quite a while to figure out where everything was when I first started using this program. only because of the sheer number of possibilities they provide, like loyalty awards, email marketing, points, and more. All of these elements are used by me to enhance all of my marketing strategies. Without a doubt, the function and program I've used the most recently.
Inconvénients :
I'm still attempting to understand all the alternatives that this organization provides. However, I did encounter a few snags when researching this issue. I would like to target specific clients with a collection of emails or locations, but I am unable to do so. Additionally, I'd want to customize my email by choosing the size of the headline logo or GIFs.
Jusmena
Consistent
Avantages :
That's its easy to use, and you only need one card for many site, therefore more people are inclined to use it because it doesn't feel like another card
Inconvénients :
Doesn't link yet to the pos but this could change in the future. No one comes to see us at the cafe so the customer service could improve
Réponse de l'équipe de Goodycard
il y a 5 ans
Hi Jusmena, Firstly, thanks so much for your review! We really appreciate this. Looking at your account you currently operate the check-in model. If you¿d like to start incentivising customers for dollars spent, we can totally do this! We do have a number of POS integrations, but it depends on what you currently operate. We also have a check-in version which should work on your POS device, pending your PC is above windows XP. Unfortunately, we don¿t do on-site visits any more, as the system has become very simple to operate. It¿s much easier to call you at a time that suits if you prefer? Yet again, thanks for taking the time to review us, and do let us know if you like to whitelabel (customise) your apps or investigate POS options. Kind regards, Rory Moss Marketing Manager
