Qui utilise Goody ?
Hôtellerie, pharmacies, commerces de détail, parcs d'attractions, automobile, tout !
Description de Goody
Goody est une solution de fidélisation des clients et de marketing automatisé qui fonctionne simplement ! Elle vous aide à créer un programme de fidélisation et de récompenses personnalisé qui fidélise la clientèle et augmente le nombre de visiteurs fréquents grâce à des offres marketing automatisées proposées au bon moment et aux bonnes personnes. Après quoi, la solution se concentre sur l'acquisition de nouveaux clients en incitant les personnes à vous rendre visite.
Informations sur Goody
Goodycard
http://www.goodycard.co.nz
Fondé en 2014
Présentation des tarifs de Goody
Goody n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Goody est disponible à partir de 70,00 $US/mois.
À partir de
70,00 $US/mois
Version gratuite
Non
Essai gratuit
Oui
Déploiement et prise en charge de Goody
Ressources d'aide
- Service de support permanent (réponse directe)
- Support en horaire de bureau
- En ligne
Déploiement
- Cloud, SaaS, web
- Installation (Windows)
- Mobile (iOS natif)
- Mobile (Android natif)
Formation
- Formation présentielle
- Formation en ligne en direct
- Webinaires
- Documentation
Goody - Fonctionnalités
Logiciels de fidélisation client
- CRM
- Carte de fidélité
- Cartes de fidélité
- Gestion des abonnements
- Gestion des cartes cadeaux
- Gestion des récompenses
- Portail des membres
- Suivi des activités
- Suivi des références
Logiciels de fidélisation client : afficher la liste complète
Logiciels de fidélisation client pour PME
- CRM
- Gestion des abonnements
- Gestion des remises
- Gestion des récompenses
- Portail des membres
- Suivi de l'activité des clients
- Suivi des références
- Système de carte de fidélité
- Système de cartes cadeaux
- Système de fidélité sans carte
Logiciels de fidélisation client pour PME : afficher la liste complète
Goody - Alternatives
Plus d'alternatives à Goody
Avis sur Goody
Lire tous les avisNote globale
Note moyenne
Évaluer le logiciel
Partagez vos expériences avec d'autres acheteurs de logiciels.
Écrivez votre avis !
Che C.
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Note globale5 /5
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Facilité d'utilisation5 /5
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Fonctionnalités5 /5
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Support client5 /5
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Rapport qualité-prix5 /5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 10/10/2018
"A Simple, flexible CRM system for Point of Sale"
Commentaires: Goody is easy to install and administer. If ever there is or was a problem I know I can talk to someone on the phone or via chat immediately. I've never been treated like a 'stupid user'. Love goody.
Avantages: We liked that our loyalty scheme was able to go fully digital.
Inconvénients: Of course it could always be cheaper, but the price as it stands is completely reasonable for the product.
- Source de l'avis
- Publié le 10/10/2018
Shannay H.
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Note globale4 /5
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Facilité d'utilisation4 /5
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Fonctionnalités4 /5
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Support client1 /5
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Rapport qualité-prix4 /5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 09/05/2018
"Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer."
Commentaires: Hopefully more customers passing through the store
Avantages: Ability to provide loyalty points to our customers. Has the functionality to do reports on the computer.
Inconvénients: Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.
Réponse de l'éditeur
envoyé par Goodycard le 15/05/2018
Hi Shannay, thanks so much for your response.
We take your comments extremely seriously, and we're committed to ensuring each and every customer has a positive experience. We've taken your support comments on board, and we're looking to improve this area of our business over the next two months, including hiring more staff to ensure our customers are well looked after. I¿ll be taking a look at past support queries to better understand why it took so long to reply to your support ticket. Yet again, thanks so much for taking the time to submit this review, as we'd love to turn this back into a 10/10!
Kind regards,
Rory Moss,
Marketing Manager
- Source de l'avis
- Publié le 09/05/2018
Suzy M.
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Note globale5 /5
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Facilité d'utilisation5 /5
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Fonctionnalités3 /5
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Support client5 /5
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Rapport qualité-prix5 /5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 01/01/2021
"Feedback"
Commentaires: Good
Avantages: It's easy to use and you dont need to keep the card handy
Inconvénients: It's not used in many places so more accessibility would be beneficial
- Source de l'avis
- Publié le 01/01/2021
Shannay H.
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Note globale3 /5
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Facilité d'utilisation4 /5
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Fonctionnalités3 /5
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Support client1 /5
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Rapport qualité-prix3 /5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 12/03/2019
"Goody review 2019"
Commentaires: Customer service can most definitely be improved considering the cost. Overall customers are happy when they are able to redeem their points and since it's managed by an app as opposed to being done manually by myself it's a good thing to have.
Avantages: Relatively easy for customers to navigate in store on the tablet
Inconvénients: Not as easy on the app for smart phones - not even I use the phone app
Réponse de l'éditeur
envoyé par Goodycard le 19/07/2019
Hi Shannay,
We're deeply sorry you haven't had the most positive experience with our support services. We immediately arranged for a support contact to touch base and address any concerns you had.
Regarding the app, it's in use by over 100k people, so we feel it's a fairly important part to sign up and point balance reminders.
Thanks for the review, and we'll be making sure you have the necessary support services you need, as clearly based on the review, there are things we can improve.
Appreciate the feedback.
Kind regards,
Rory Moss
General Manager
- Source de l'avis
- Publié le 12/03/2019
Jusmena K.
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Note globale4 /5
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Facilité d'utilisation4 /5
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Fonctionnalités4 /5
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Support client3 /5
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Rapport qualité-prix3 /5
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Probabilité de recommander le produitSans note
- Source de l'avis
- Publié le 09/05/2018
"Consistent"
Avantages: That's its easy to use, and you only need one card for many site, therefore more people are inclined to use it because it doesn't feel like another card
Inconvénients: Doesn't link yet to the pos but this could change in the future. No one comes to see us at the cafe so the customer service could improve
Réponse de l'éditeur
envoyé par Goodycard le 15/05/2018
Hi Jusmena,
Firstly, thanks so much for your review! We really appreciate this.
Looking at your account you currently operate the check-in model. If you¿d like to start incentivising customers for dollars spent, we can totally do this! We do have a number of POS integrations, but it depends on what you currently operate.
We also have a check-in version which should work on your POS device, pending your PC is above windows XP.
Unfortunately, we don¿t do on-site visits any more, as the system has become very simple to operate. It¿s much easier to call you at a time that suits if you prefer?
Yet again, thanks for taking the time to review us, and do let us know if you like to whitelabel (customise) your apps or investigate POS options.
Kind regards,
Rory Moss
Marketing Manager
- Source de l'avis
- Publié le 09/05/2018
