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Waitwhile
Description de Waitwhile
Waitwhile est une plateforme intelligente de planification et de liste d'attente qui aide les organisations à réduire leurs files d'attente et à créer des expériences d'attente exceptionnelles. Waitwhile résout tous les aspects de la file d'attente. Le logiciel permet aux clients de s'enregistrer en ligne, il indique les temps d'attente et informe tout le monde par SMS et par e-mail. De plus, il s'intègre à une API performante. Utilisation gratuite illimitée pour 100 invités par mois.
Qui utilise Waitwhile ?
Toute entreprise gérant des files d'attente/visites sans rendez-vous/listes d'attente (restaurants, barbiers, salons, écoles, services de location, événements, hôpitaux, commerces de détail, etc.).
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Avis sur Waitwhile
I find this software easy to use and it has helped us serve our customers more efficiently.
Commentaires : The speed of delivery of products, improved customer service, and internal productivity benefits.
Avantages :
The software has a great design and is easy to use both on our end and for our customers. The customer service has been amazing so far, conversations had with the support team has been very helpful and insightful. We had to learn and make some adjustments to make this work for our industry, but we always got quick answers and suggestions on how we use certain solutions within Waitwhile would make it even better. We are now able to serve our customers faster than ever, but also with internal productivity for preparing our products. For the price, this software brings great value to our company and customers. Also, the number of features available allows for a number of customizations.
Inconvénients :
We do not have any complaints really about this product so far. It's been a learning curve for us to best apply it to our industry, but with the guidance from Waitwhile it's become a good investment for us. We did have some issues with the message delivery for some customers, but the Waitwhile team has always been promptly getting back to us with troubleshooting.
Alternatives envisagées précédemment :
Great combo for scheduling and waitlisting
Commentaires : Our business would suffer greatly without the software it does almost everything we need it to do.
Avantages :
The scheduling and reminder texts. The view and back end use.
Inconvénients :
Sometimes searching for future appointments is a little more difficult than I’d like
Réponse de l'équipe de Waitwhile
il y a 3 ans
Thank you very much for your review, Brett! We're thrilled to hear you're happy with the product and that you feel it does almost everything you need. Feel free to drop us a line at: hello@waitwhile.com if you need anything.
Great system BUT
Commentaires : Over all my experience with it has been ok . Because for as easy as it is to work with it’s just as hard and difficult to deal with new changes that IT makes . Some times i have regretted changing to this system . Im still fighting for an user friendly system , they are not listening to me when i give them feed back
Avantages :
I loved that you it is easy to use unless the it group decides to change things in it and it screws everything up
Inconvénients :
I did not lie the transition from V1 To V2 Moving and re lauding URLS was not efficient .. it should have been easier to redrect
Réponse de l'équipe de Waitwhile
il y a 3 ans
Thank you for taking the time to share your feedback, Luis! We're so sorry to hear that a product update didn't meet your expectations. We're constantly working on making Waitwhile faster and easier for customers like you and we certainly don't want you to feel frustrated. Would you be willing to chat with us and describe your issue further? It would be a big help so that we can fully understand and address the issue moving forward. Please reach out to us at: hello@waitwhile.com
Has become an integral part of our business
Commentaires : Started as a temporary solution during the pandemic, has now become integral to our business
Avantages :
We initially implemented WaitWhile during the pandemic where there was a limitation on occupancy at our retail stores and it has now become an important process since then. We now use it at all our locations, and it helps our staff manage their time with proper scheduling of appointments as opposed to accepting any walk ins and informal bookings as we did previously. The UI is easy to use and our staff members who accept bookings through their tablets find no troubles navigating the platform.
Inconvénients :
Nothing in particular from the platform stood out as an issue.
Perfect solution to virtual queuing - Fantastic product!
Commentaires : I'm a photographer at Pop Culture conventions in Australia and had people standing in queue for over 2 and a half hours for a photo so I was looking for a system where people could enjoy the event but know when it's time to come back to the photo-booth. Waitwhile was the perfect solution with the right balance of tools and functionality I was looking for and the feedback from my user-base was absolutely overwhelming positive.
Avantages :
Waitwhile lets me manage a large queue of people. Being able to control and space out the number of people showing up. People can check where they are in line at any point. The SMS functionality is the best feature to communicate with those in the waitlist. People can respond with 'delay' or 'cancel' which makes its a wonderful interactive solution. The back end analytics are powerful and gives great insight.
Inconvénients :
I have been using Waitwhile on and off for over two years and the functionality is constantly approving but some of the functionality to stop and start billing (I only need it during convention tour months) has proved problematic but improving. The Australian dollar exchange rate does help with the pricing. Photography isn't a list of business on the app still
