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Description de Texada

Fondée en 1984, Texada est une entreprise leader dans la gestion commerciale des équipements de concessionnaires, avec plus de 400 clients dans le monde et des intégrations API (Application Programming Interface) complètes avec les principaux équipementiers tels que Caterpillar et John Deere. Cette plateforme cloud native offre une expérience intégrée dans les domaines de la vente, de la location et du service.

Principales fonctionnalités
- Rationalisez les processus de vente, de location et de service avec des informations spécifiques aux différents secteurs.
- Fournissez aux commerciaux un accès en temps réel aux stocks, aux données clients et aux coordonnées clients via une application mobile.
- Dotez les responsables de ventes d'indicateurs essentiels et de renseignements relatifs à la veille concurrentielle pour une prise de décision éclairée.

Pourquoi choisir Texada SalesLink ?
Révolutionnez la gestion de la relation client grâce aux fonctionnalités spécifiques au secteur d'activité de SalesLink, pour améliorer l'efficacité et la satisfaction des clients.

Avantages
- Simplifier la gestion des stocks et l'assistance pour bénéficier de processus de vente efficaces.
- Offrez une vue complète des interactions client et de l'historique des équipements pour obtenir des informations plus approfondies.

Qui utilise Texada ?

Matériel de construction, outillage général, appareils de levage, matériel de fête et événementiel, matériel audiovisuel et de production, etc. Le système convient à toute personne souhaitant louer et suivre du matériel ou des équipements.

Texada Logiciel - 1
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Texada Logiciel - 5

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Texada

Note moyenne

Note globale
4,4
Facilité d'utilisation
4,2
Service client
4,7
Fonctionnalités
4,1
Rapport qualité-prix
4,2

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
48%
4
42%
3
6%
2
3%
Debby
accounting (Canada)
Machines, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

10 months of Texada

5,0 il y a 3 ans

Commentaires : Stanmore does things the Stanmore way, our transition from the old software wasn’t the easiest. That wasn’t a Texada issue however [SENSITIVE CONTENT HIDDEN] and the support team at Texada have assisted in making things work and run smoothly, even with some screaming and kicking the whole way.
Learning new software always has challenges but once you can see the light at the end of the tunnel and see how much better, smoother and more efficient things can be, it’s a welcome change.
We are still a work in progress but Texada has allowed us to improve on many things.
In March when we had our own battle with covid in our head office, our office was impacted tremendously, if we hadn’t recently switch to Texada allowing most of us to work from home during this 3 to 4 week our company would have been impacted much further but we were all able to continue to work remotely.

Avantages :

From entering a contract, to selling a part, to entering cash receipts and doing the daily close the system is far easier and flows nicely. When a customer calls and wants to pay an invoice its wonderful that it can be done within seconds or if a customer states they are missing invoices, again the ability to bring up the customer, check the box and send the invoice the customer the invoice(s) within minutes is great for customer service. When management drop that they are going to a customer and need all outstanding invoices and a statement within 10 mins, Texada can do that. Love the ability to issue a credit almost instantly for some of the invoices. The ability to work not in the office is a great feature, especially as we have all learned during Covid.

Inconvénients :

~Really wish that the workorder and sales order invoices were as easy as to do. ~The terms for the customer were visible within the system more, especially in the account inquiry and even when a “transaction” is opened for a customer, that the clerk can see. Again, this would be because Stanmore has the accounts set up differently then other Texada users. ~Deposits that are on a sales order need to show in the account inquiry.

Réponse de l'équipe de Texada Software

il y a 3 ans

Hi Debby, Thank you for taking the time to write such a wonderful and detailed review. We are thrilled that you are enjoying Texada! The fact that we were able to assist in helping your team be successful during the pandemic and working remotely, is such a win. We are so happy that we could help! We truly do care about the feedback we receive from our customers, and we are excited to let you know that sales order deposits will be added to the account inquiry in our upcoming release. Please reach out if you have any other feedback, we are more than happy to help in any way we can! Again, we really appreciate you taking the time to write this review. We look forward to continuing to work together! -Sarah

DJ
Owner (Canada)
Machines, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Happy with the support but expect more from the software. I like the direction it is heading in.

4,0 il y a 7 ans

Avantages :

Once we learned how to use it, it has most of the functionality we require. I feel that it is trending in the right direction. The email functionality has come a long way and made things much easier. We started using PO's, Re-Order Reports, Sale Orders, and Work Orders this year. It has simplified our processes. We tested the reservation feature but it is too slow for our fast paced business.

Inconvénients :

It is difficult to learn and understand for new staff members. I also don't like the reservation system. A "day at a glance" feature would be helpful (similar to what Point of Rental has. Something that can outline the reservations in an easy to read layout on screen with the ability to view and make changes instead of having to search. It would also be good to view deliveries and pick ups. I don't like having to print reports all the time. The booking report took me a while to figure out and I feel that it is too time-consuming to go through every morning.

Réponse de l'équipe de Texada Software

il y a 7 ans

DJ, We appreciate you using Texada's SRM product. Your feedback and opinions matter to us, so don't ever hesitate to let us know if we can improve our customer experience/interface. That's a great suggestion and I will add it to the Ideas portion of the Texada Community. Just FYI, you can log in there anytime and make suggestions, and vote on other people's suggestions at any time. In the meantime, feel free to contact us with any other questions/concerns. We're here to help. Thanks DJ, The Texada Team

Rocco
Controller (Canada)
Construction, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

We can improve it

3,0 il y a 3 ans

Commentaires : I like the system. With a few improvement/adjustments it could be more well rounded.

Avantages :

I like the ability to have the play area to test new or odd situations. I think it reduces the amount of times I need to contact the help desk. We do not use much of the rest of the system as our rental is normally a monthly event.

Inconvénients :

The reporting function leaves a lot to be desired. It would be nice to have a reporting section for ALL reports. Even have the ability to chose what fields to include. I would be interested in speaking with the development team as to how we can try to improve the reporting, both financial and analytical. Also the batch processing/posting is all over the place. Posting should be in one section so you know what has to be posted and what doesn't. Also the batch processing and posting is not always evident. There could be a pop up that says do you want to post this item.

Réponse de l'équipe de Texada Software

il y a 3 ans

Rocco, Thank you for taking the time to share your review with us! It's great to hear that you are enjoying the Play Area to test out situations before going live with them. As for posting, I have some good news - our users have the ability to create custom menus, so if you prefer all the posting tools to be in one section we would be more than happy to show you how to set that up. Your feedback has been extremely helpful and we truly do appreciate you taking the time to help us improve our system! Someone from our Product and Development team will be reaching out to you as we would love to hear more of your ideas. Thanks again! -Sarah

Leeanne
Controller (Canada)
Construction, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

SRM - An Expansive Product to Meet Your Needs at Your Level

4,0 il y a 3 ans

Commentaires : Working with Texada has been a piece of cake. They are so helpful as you come up to speed and always there to help you at any step along the way. There are no pushy sales calls as can be found with other product suppliers and they geniunely want you to succeed. Why wouldn't I go with Texada?

Avantages :

There is so much built into this product. Whatever you need, it has and they aren't pushy about it. From inventory and customer management, reporting and analytics, fleet management, and resource management. As well, the customer support is top tier should there be any issues. [SENSITIVE CONTENT HIDDEN] has always been able to solve any issue within minutes making it a snap to get things resolved.

Inconvénients :

Its not the most user friendly system unfortunately as there are a lot of moving pieces but with a little training it becomes very easy to use.

Réponse de l'équipe de Texada Software

il y a 3 ans

Leeanne, Thank you for leaving us such a wonderful review. We are thrilled you feel our platform has all the tools you need to be successful. Our customer support is a huge priority for us, so it was great to hear your experience firsthand. We try to do everything we can to make our customer experience personable and seamless. As for our user interface, we have some amazing things we are developing to make your work easy and instant. Let us know any time if you would like to get additional training and our services and support team will be happy to provide that for you! Thank you for your kind words and we love that you are part of the Texada family! -Sarah

LYNDSEY
STORE MANAGER (Canada)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Support is great but the system could use some improvements

4,0 il y a 7 ans

Commentaires : The system is great in many ways, as I mentioned very user friendly. If some of the bugs were worked out and a few changes made it would be perfect!

Avantages :

The system is very user friendly, a big improvement from the previous version. Support is very friendly and helpful.

Inconvénients :

There a few changes that should be made. Deposits get lost, you should be able to take deposits on w/o, the daily close freezes up once a month (the close has to be done after hours so there is no support to help when this happens), still an issue in the ic screen looking at serial numbers if you had to use the search function to find the item, you get kicked out/screen freezes after 5- 10 minutes of non use if using the web version, in some screens you can search by typing directly into box (ex at 01 customer search) but in other screens you have to window first (ex when entering an AP and searching for a GL by name)

Réponse de l'équipe de Texada Software

il y a 7 ans

Lyndsey, Thanks for using Texada's SRM product. We always love to hear from our customers. Glad you're finding SRM to be user-friendly and also our support staff to be helpful. We're happy to report those issues have been resolved in our latest update. You shouldn't have any problems searching serial #'s now. Same with getting logged out. Please contact us if you're still having those issues. We'd love to help. Many thanks, The Texada Team