Description de Sync
Sync est un système logiciel PLM et ERP entièrement intégré, conçu spécifiquement pour le secteur des vêtements et des chaussures. Sync comprend 22 modules pour gérer l'ensemble du cycle de vie du produit. Sync comprend un module B2B pour les commerciaux, le PLM et s'intègre à plus de 50 systèmes, notamment Shipstation, Shopify, Magento, QuickBooks, Xero, Sage, UPS, FedEx, USPS, WooCommerce de 3PL et Avalara. Il s'agit d'un logiciel ERP extrêmement complet pour les vêtements, apprécié par des clients du monde entier. Vous pouvez demander une démonstration gratuite.
Qui utilise Sync ?
Marques de vêtements et de chaussures, distributeurs, commerces de détail, fabricants et entreprises de sourcing.
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iSync is the only ERP I have ever worked with that I can strongly recommend
Commentaires : I've implemented multiple ERP's for different footwear/apparel companies during my career and Sync is the first system to exceed my expectations both in terms of simplicity/speed of implementation, functionality, ease of use and responsiveness when problems are encountered or new functionality is needed. Sync is the first ERP I have felt comfortable recommending to colleagues at other companies.
The functionality in Sync is extremely robust and it integrates seamlessly with our Shopify site, 3PL, EDI partners etc. The development and support team is head and shoulders above any other team I have worked with in the past.
I would like to see more flexibility on the reporting side of the platform. I understand that they are working on an updated reporting platform, so looking forward to seeing that.
Alternatives envisagées :
Collaborative Partners and True Experts of their field!
Implementing this software was one of the smoothest and most supportive processes I have been through with a software onboarding!
As hiccups arose in the first weeks, they were handled with care, attention, and speed. The team at Sync really is focused a creating the best solution for your company, and not applying a blanket solution that is easiest for them!
iSync Solutions was our top pick when shopping for ERP software. We loved how the software was apparel-focused, but the integration team also expanded their expertise to our growing product line assortment. We also loved that they had a global team of software engineers and had a strong presence in South African since we also work in Africa and look forward to expanding the use of this software to that team!
As with any software training, the tutorial video was pretty painful to work through. They were out of date for the software, and many of the lessons required to cover did not apply to the way we use the software.
Great support for a great product
Commentaires : Our team is happy with this software and it has met and exceeded our needs. It is still a bit early for us, but we feel confident in it's performance thus far.
Customer service is superior! Any issues that have ever arised have been addressed and further education and support is always provided. The software itself is not difficult to use, and was easy to integrate into our existing systems
No real cons. The customer service is helpful and resourceful but can be a bit slow to respond. But when you can get in contact with someone you always get what you need and more
Alternatives envisagées :
Easy to use/intuitive navigation, B2B integration, very supportive/agile team with great customer support
The experience thus far has been great - no negatives at this stage
Flexible and Customized
Commentaires : I think I can happily say we are running a like a well oiled machine now days, the few things that we are changing or developing are most to keep with the latest technologies of the time or upgrading to newer ways of doing things, or building a new fancy report. I would say my experience with sync has been great and will continue to be great for years to come, I have a great relationship with sync and look forward to new developments in the program to improve what already has been improved. The current state of all procedures are not set in stone, continuous improvement is what sync knows we are all about.
The fact that the sync team bends the software to suit your business. The package slowly changes and adapts to your business. There are big development updates that often bring in updates that you didn't know you needed however streamline your work flow further than you thought possible. Just recently Sync have developed a program for my company to scan jobs through the plant with a live immediate update to the server. it's been 5 years and to this day we have had no downtime, I can tell you which roll of fabric we used 5 years ago for the the garment you bring me today and it's full history this is where it gets interesting, where using history to predict the future of your business. I often use sync's data to forecast stock levels as well as tell the customer what they used before and help build a holding level for them going forward often to the customers surprise that we using data from so far back. I have appreciated that I have had a contact person who knows our system as well as we do, having a one stop person on speed dial goes a long way.
Early stages there were a few aspects that I would like changed however that would require the core system to change, these are all things of the past now days. I honestly believe you need a dedicated Sync admin on site, I was this person however if your company does not have a dedicated Sync admin or buy in from management to drive the system in, this could lead to a messy system. Capture bad data and you will get bad data out. changing what people have been doing or capturing over the past years to the new system will be your biggest challenge, people don't like change. (not really a con, this change is worth it if staff buy in) however this could be a challenge, with sync people are the biggest variable.
Réponse de l'équipe de iSyncSolutions
il y a 5 ans
Thanks Rob for the great review. It¿s been a pleasure working with you & the company. We've also learnt a lot from you & the team. It¿s been a great experience & I look forward to building on our relationship by continually improving Sync to exceed your expectations!