Description de CallTrackingMetrics

En combinant des outils de suivi des appels et de centre d'appels performants, CallTrackingMetrics aide les agences et les entreprises à proposer une expérience client plus personnalisée. Découvrez les campagnes marketing qui génèrent des leads et des conversions, tout en gérant l'ensemble de vos canaux de conversation, d'appels, de formulaires et de SMS au sein d'une plateforme unique. Plus de 100 000 utilisateurs font confiance à la plateforme omnicanale CallTrackingMetric pour des communications unifiées entre leurs équipes de marketing, de ventes et de service.

Qui utilise CallTrackingMetrics ?

Les entreprises, agences et call centers de toutes tailles qui souhaitent suivre les taux de conversion et automatiser leurs communications afin d'améliorer l'expérience client.

Où peut-on déployer CallTrackingMetrics ?

Basé sur le cloud
Sur site

À propos de l'éditeur

  • CallTrackingMetrics
  • Situé à Severna Park, É.-U.
  • Fondé en 2010

Assistance CallTrackingMetrics

  • Support téléphonique
  • Chat

Pays disponibles

Afrique du Sud, Albanie, Algérie, Allemagne, Angola et 138 autres

Langues

anglais

CallTrackingMetrics - Prix

À partir de :

39,00 $US/mois
  • Oui, essai gratuit disponible
  • Non, pas de version gratuite

CallTrackingMetrics n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de CallTrackingMetrics est disponible à partir de 39,00 $US/mois.

Plans de tarification obtenez un essai gratuit

À propos de l'éditeur

  • CallTrackingMetrics
  • Situé à Severna Park, É.-U.
  • Fondé en 2010

Assistance CallTrackingMetrics

  • Support téléphonique
  • Chat

Pays disponibles

Afrique du Sud, Albanie, Algérie, Allemagne, Angola et 138 autres

Langues

anglais

CallTrackingMetrics en vidéos et en images

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Fonctionnalités - CallTrackingMetrics

  • Accès mobile
  • Actions découlant d'un événement
  • Analyse de reconnaissance vocale
  • Archivage et rétention
  • Attribution entre canaux
  • Attribution multi touch
  • CRM
  • CTI (couplage téléphonie informatique)
  • Chat et messagerie
  • Chatbot
  • Codes courts
  • Collaboration entre plusieurs utilisateurs
  • Communication multicanal
  • Composeur automatique de numéros sortants
  • Connexion VoIP
  • Distribution automatique des appels
  • Enregistrement des appels
  • Enregistrement à la demande
  • Enregistrements
  • Envoi de SMS en masse
  • Gestion de l'expérience client
  • Gestion de la qualité
  • Gestion des campagnes
  • Gestion des centres d'appel
  • Gestion des contacts
  • Gestion des listes
  • Gestion des listes d'attente
  • Gestion du personnel
  • Identification de l'appelant
  • Interface d'agent
  • Intégrations de tiers
  • Journalisation des appels
  • MMS
  • Messagerie SMS
  • Messagerie planifiée
  • Messagerie vocale
  • Métriques de suivi d'appels
  • Outils de collaboration
  • PBX
  • Personnalisation de la voix
  • Planification des rappels
  • Pour les petites entreprises
  • Prise en charge de plusieurs scripts
  • Profils des appelants
  • Rapports et analyses
  • Rapports et statistiques
  • Recherche en libre-service
  • Reconnaissance SVI et vocale
  • Routage automatisé
  • Routage des appels
  • Réponses automatisées
  • Saisie audio
  • Saisie téléphonique
  • Scripts d'appel
  • Suivi des appels
  • Suivi des conversions
  • Suivi des mots-clés
  • Suivi du ROI (Retour sur Investissement)
  • Synthèse vocale
  • Sécurité des données
  • Tableau de bord d'activités
  • Transcription automatique
  • Transcription des appels
  • Transfert de fichiers
  • Transfert d’appel

Alternatives à CallTrackingMetrics

Plateforme de marketing numérique complète conçue pour les agences de marketing
Nextiva est un système téléphonique d'entreprise doté de super-pouvoirs : PBX cloud combiné à des fonctions de vidéoconférence, fenêtres d'appel, application mobile, enregistrement des appels et plus encore.
Solution de téléphonie avec transcription de messagerie vocale, marquage vocal, planification, système click to call, etc.
8x8 est le leader mondial des communications dans le cloud et a aidé plus de 47 000 entreprises dans plus de 100 pays à transformer leurs systèmes de communication.
CallSource est un leader du secteur en matière de solutions d'analytique commerciale, de gestion des leads et de suivi des appels. Optimisez votre marketing dès aujourd'hui.
Fournisseur en mesures analytiques actionnables de marketing pour les appels téléphoniques. Cette solution offre aux spécialistes du marketing les moyens d'augmenter le nombre d'appels grâce à la technologie d'attribution et de conversion des appels.
Kixie est le moyen le plus rapide de faire plus d'appels de vente. Commencez à faire des appels locaux ou internationaux en 3 minutes grâce au PowerCall Dialer.
Aircall est le système de téléphonie cloud le plus intuitif. Faites l'expérience d'une configuration facile qui ne nécessite aucun matériel et qui comprend des dizaines d'intégrations CRM.
Business telephony solution with auto attendant, line mirroring, call forwarding, queuing, and recording features.

Avis sur CallTrackingMetrics

Note moyenne

Note globale
4,6
Facilité d'utilisation
4,4
Service client
4,5
Fonctionnalités
4,6
Rapport qualité-prix
4,5

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
70%
4
21%
3
6%
2
1%
1
2%
Jennifer
Jennifer
Internet Manager (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Exceptional Value and the Support is Top Notch!

5,0 il y a 2 ans

Commentaires : We are a marketing company and use it when placing ads via print, online, craigslist and so much more. It has helped us save numerous accounts that say they are not getting response from their advertising with us. We are able to print out detailed reports and physically show them how many calls they are receiving.

Avantages :

We have been with CTM forever it seems like! I have used many different call tracking applications, but, they are hands down the best! If you need something specific from reports, to call handling, forwarding, whispers, they can do it all. The support team is the most helpful with a quick response. From small to big issues they can do it all! The value you get with this CTM far exceeds any other software.

Inconvénients :

Honestly, there really isn't anything that I don't like. I haven't found anything that they can't do. If they can't do it, they find a way to make it happen for you.

Jorge
Digital Marketing Manager (Nicaragua)
Marketing et publicité, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Smart & Simple Marketing Call Tracking Software

5,0 il y a 4 mois

Commentaires : We are an agency that manages digital marketing campaigns for clients on multiple platforms like Google, FB, and Microsoft. CallTrackingMetrics helps us track and measure ROI, audit the quality of calls, and optimize our campaigns to improve performance and present results to our clients. Many clients do love CallTrackingMetrics because they can listen to calls and evaluate the performance of their sale customer service team.

Avantages :

I really like the user interface where you can easily filter your clients, listen to calls, download reports, select your call and most importantly audit the quality of the calls generated. Also, I love the easiness of the setup, how to buy numbers, associate to sources, and whatnot. And ultimately, I find its integrations with various marketing platforms very helpful.

Inconvénients :

Some opportunity that I have seen is recording management. Sometimes, we want to share calls with our clients in a very simple manner for a quick listen without having the client log in to a computer and access a profile but when we share the link that is available to download from CTM, often times the link is broken and we are not able to share that recording.

Alternatives envisagées : DialogTech et CallRail

Pourquoi passer à CallTrackingMetrics : They offered a better enterprise custom package, better UI, and easy and faster deployment, better integrations.

Alexander
PPC Analyst (É.-U.)
Marketing et publicité, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Not intuitive. Difficult to find information. Too expensive

3,0 il y a 9 mois

Commentaires : It was OK in the beginning. But it's so difficult to find information and to get decent reports on usage. In order to figure out how much we were paying for the Fixed Fee, I had to go into account settings and see what package we were on - because their bills don't actually show this. Their bills are literally: here is the total amount you were charged for the month. Ok, but what is the breakdown? How many minutes were used? What taxes did you charge? You can't find that information easily. Almost like it's by design to hide this information. Going to be dumping this software in favor of a different, more professional solution. There are many professional solutions out there with lower fees and better customer support.

Avantages :

I like that it tracks calls from marketing channels quite well. It is relatively easy to set up the call tracking and to get phone numbers.

Inconvénients :

- It's difficult to get customer support. When I tried to get Canadian numbers, it was just messages "we can't get you that number at this time". No follow up. No path forward. - Their bills do not break down information. How many minutes did I use for all the client accounts? What was the fixed monthly charge? It's not broken out on the bills. It's very difficult to dig in and get account-level information. - It's really expensive for the price. If you're an agency, you have to pay $120 per month fixed fee, just for the privilege of being able to have child accounts. It's very silly compared to many alternative options out there.

Réponse de l'équipe de CallTrackingMetrics

il y a 9 mois

Thank you for taking the time to share your feedback, Alexander. Generally speaking, assistance with technical issues through our Help Desk is available from Monday through Thursday from 7:30 a.m. to 7:30 p.m., Eastern Time and on Friday from 7:30 a.m. to 5:30 p.m. Eastern Time. Our team is available by phone call, chat, or email. With regards to the difficulties with acquiring numbers in Canada, our number providers do occasionally have shortages of numbers in certain regions. When this happens, we should communicate next steps so that you have all options made available to you. We would love the opportunity to research the difficulties you experienced with our services, as well as have an account manager touch base with you to address your concerns with our billing statements and reports. If you could call us at 888-770-3332 or email us directly at info@calltrackingmetrics.com, we can take action to ensure that your concerns are addressed.

Stephanie
Stephanie
Sales Manager (É.-U.)
Utilisateur LinkedIn vérifié
Services financiers, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The More info the better

4,0 l’année dernière

Commentaires : We have made more money by using this product as it allows us to access info we wouldn't have had otherwise. Being able to track the missed calls from nights and weekends has produced many new leads.

Avantages :

Being able to see the phone number and some basic info about the person that calls is very beneficial to how we work a lead. Knowing what pages they came to helps direct the call in the right direction without wasting time.

Inconvénients :

We have several websites we track that are all part of one corporation, It's quite bulking and time-consuming to set them up all individually. I wish there was reporting that would show calls across all sites instead of having to swap back and forth between the 5 accounts we have.

Jesica
Director of Operations (É.-U.)
Médias en ligne, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Quality Assurance

5,0 il y a 2 ans

Commentaires : We use CallTrackingMetrics to track conversions and monitor call quality for over 100 clients. There have been minor technical difficulties that customer support is quick to resolve. We have been able to help several companies improve their lead volume and customer interaction abilities because of CallTrackingMetrics.

Avantages :

CallTrackingMetrics helps our team track leads and monitor the quality of incoming calls. The customer support we receive from their team is top notch.

Inconvénients :

We do run into integration issue with Google Ads and Google Analytics often. It would be nice if there was a notification system for when integrations break.

Alternatives envisagées : CallRail

Pourquoi passer à CallTrackingMetrics : CallRail was too clunky and required the purchase of several numbers to track Google Ads leads. CallTrackingMetrics was the obvious choice whent it came to quality and support.