--- description: LastPass : qu'en pensent les utilisateurs ? Lisez les avis clients sur LastPass, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LastPass - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels gestionnaires de mots de passe](/directory/30923/password-management/software) > [LastPass](/software/151988/lastpass) # LastPass Canonical: https://www.capterra.fr/software/151988/lastpass Page : 1/113\ Suivant: [Page suivante](https://www.capterra.fr/software/151988/lastpass?page=2) > Le gestionnaire de mots de passe LastPass aide les entreprises à gagner du temps, à renforcer la sécurité et à découvrir des processus efficaces. > > Conclusion : 2786 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise LastPass ? LastPass fournit une gestion de mot de passe sécurisée pour les consommateurs et les entreprises. LastPass Enterprise combine la puissance du Single Sign-On avec la mise en coffre-fort des mots de passe pour protéger les mots de passe des entreprises. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 2786 Avis | | Simplicité d’utilisation | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: LastPass ## Contexte commercial - **Prix à partir de**: 4,00 $US - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc, ukrainien - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, France, Inde, Irlande, Japon, Mexique, Nouvelle-Zélande, Porto Rico, Royaume-Uni, États-Unis ## Fonctionnalités - Alertes/Notifications - Authentification - Authentification mobile - Authentification multifacteur - Authentification unique - Contrôles/Permissions d'accès - Gestion de la conformité - Gestion des accès - Gestion des informations d'identification - Gestion des stratégies - Gestion des utilisateurs - Générateur de mots de passe - Piste d'audit - Portail libre-service - Rapports et analyses - Rapports et statistiques - Real-Time Monitoring - Synchronisation de mot de passe - Sécurité des données - Third-Party Integrations - Threat intelligence ## Intégrations (6 au total) - Google Chrome - Google Cloud Operations Suite - Microsoft Azure - Okta - OneLogin - Slack ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels gestionnaires de mots de passe](https://www.capterra.fr/directory/30923/password-management/software) ## Catégories connexes - [Logiciels gestionnaires de mots de passe](https://www.capterra.fr/directory/30923/password-management/software) - [Logiciels de cybersécurité](https://www.capterra.fr/directory/31037/cybersecurity/software) - [Solutions IAM](https://www.capterra.fr/directory/30777/identity-management/software) - [Logiciels d'authentification](https://www.capterra.fr/directory/31218/authentication/software) - [Logiciels SSO (Single Sign On)](https://www.capterra.fr/directory/31331/single-sign-on/software) ## Logiciels similaires 1. [1Password](https://www.capterra.fr/software/176113/1password) — 4.7/5 (2130 reviews) 2. [Bitwarden](https://www.capterra.fr/software/210695/bitwarden) — 4.7/5 (216 reviews) 3. [Keeper Security](https://www.capterra.fr/software/144637/keeper) — 4.7/5 (507 reviews) 4. [Okta](https://www.capterra.fr/software/119653/okta) — 4.7/5 (944 reviews) 5. [JumpCloud](https://www.capterra.fr/software/175092/jumpcloud-daas) — 4.6/5 (293 reviews) ## Avis ### "client decus" — 1.0/5 > **MARC** | *8 novembre 2024* | Vente en gros | Taux de recommandation : 0.0/10 > > **Avantages**: j aimais lastpass facile d utilsation jusqu a temps il refuse mon mot de passe sur le site pretexte le IP interne n est pas le meme, j ai tout fais pour confirmer mon identiter meme envoyer monpermis de conduire avec photo et moi sur la phot et mon ordinateur. rien a faire j ai suprimer lastpass > > **Inconvénients**: servide de recouvrement de mon compte jamais reusis apres 3 semaines il me demane quand j ai achete lastpas mois et annee combien de site enregistre c est sur ces 2 questions qu il ne font rien > > tres bien plusieurs annees minute qu il te bar finis plus acces et pour tout modification il faut entre dans le compte (peux pas ost...) ----- ### "Un moyen simple et pratique de stocker les mots de passe" — 5.0/5 > **Jesse** | *13 août 2025* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: C'est un moyen simple et efficace de stocker les mots de passe de plusieurs sites web et navigateurs. De plus, je ne suis pas invité à me connecter après avoir rouvert un navigateur web. > > **Inconvénients**: LastPass fait en sorte que, par défaut, vous ne puissiez stocker vos mots de passe que dans LastPass, et qu'il soit également difficile de les stocker dans le gestionnaire de mots de passe de Chrome. LastPass aurait également pu stocker des clés d'accès. De plus, LastPass est payant pour utiliser LastPass sur plus d'un certain nombre d'appareils. > > Avec LastPass, stocker mes mots de passe et les synchroniser sur différents appareils et navigateurs web était facile. De plus, la simplicité était incroyable : je pouvais rouvrir mon navigateur web sans avoir à me reconnecter à LastPass pour saisir automatiquement mes mots de passe et les stocker. ----- ### "Great Password Manager for personal and SMB" — 5.0/5 > **David** | *24 avril 2026* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: The interface is super easy to use and works well. I like how there is a browser extension and mobile app that does what it's suppose to. There are plently of record types for you to store your information or credentials. Personal subscriptions are very cost efficient and reliable. The enterprise/business subcription is good and overall admin management is good. Like the random password generator built into the extension. The auto fill works well and doesn't seem as buggy as some of the other applications. There's a free tier for personal use as well which is great for those just wanting to try it out. > > **Inconvénients**: The free tier only allows one device installation. You need to upgrade to allow more device installations such as your computer and phone. Vault transfers and folder sharing from the business administration side is a little confusing if not properly configured correctly during onboarding. > > Overall a very good password manager, both for personal and business use. I think the UI for both browser and mobile is simple to use and navigate. The app doesn't try to be too much and does its core function as a password manager well. Highly recommend for personal use and/or SMB. ----- ### "A Family Plan That Can't Help Your Family" — 1.0/5 > **Julie** | *31 juillet 2026* | Marketing et publicité | Taux de recommandation : 0.0/10 > > **Avantages**: For nearly six years, LastPass served my family well as our password manager. It was easy to use, simplified password management across multiple devices, and made it convenient to securely store and organize login credentials. The Family plan was straightforward to set up and made sharing passwords between family members simple. Day-to-day, the product generally worked as expected, which is why I remained a loyal customer for so long. Unfortunately, those positives were overshadowed by the account recovery experience and poor customer support. A password manager is only as good as its ability to help when something goes wrong. > > **Inconvénients**: LastPass completely failed when it mattered most. The biggest drawback of LastPass is its account recovery process and the lack of meaningful support when something goes wrong. Family Managers are unable to help family members regain access to their accounts, making the Family plan far less useful than expected. Customer support was slow, unresponsive, and ultimately dismissive, even suggesting that resetting the account was acceptable because there "wasn't much information" saved in the vault. Seven days without access to an account is unacceptable for a password manager, especially when there is no practical path to resolution. Compared to competing password managers that offer family account recovery features, LastPass falls short where it matters most. > > I was a loyal LastPass customer for nearly six years and trusted the service enough to put my entire family on a Family plan. That trust is gone. For seven days, my family member was locked out of his account because he needed to reset his master password. Despite countless attempts to resolve the issue, LastPass provided no practical way to restore access in a reasonable amount of time. A password manager's primary job is to help users securely access their information, and LastPass failed at the most critical moment. What made the situation even worse was the terrible customer support. Responses were slow, unhelpful, and offered no real path to resolution. As the Family Manager, I was shocked to discover that I had virtually no ability to help my own family member recover access to his account. For a product marketed as a family solution, that is an incredible oversight. The most disappointing interaction came from LastPass support itself. Rather than helping us recover the account, we were told: "Since your family member does not have much information saved in their vault yet, resetting the account would be the best course of action." That response completely missed the point. The amount of information stored in the vault is irrelevant. Whether there is one password or one thousand, the expectation is that a password manager helps customers regain access to their accounts, not dismisses the problem because there isn't "much information" to lose. That response demonstrated a lack of empathy and a troubling attitude toward customer support. This experience exposed a fundamental weakness in LastPass's Family plan. Family Managers have no meaningful way to assist a family member who is locked out of their account. Competing password managers, such as 1Password, provide family recovery features that allow organizers to help members regain access. LastPass leaves families stranded when they need help the most. After nearly six years as a paying customer, I have canceled my LastPass subscription. It wasn't because of the technology alone, it was because of the complete lack of responsive support, the dismissive attitude we encountered, and the absence of basic family account recovery capabilities. When a company holds the keys to your digital life, seven days without access and no meaningful support is unacceptable. I cannot recommend LastPass to anyone, especially families. If you're evaluating password managers, don't just compare features; look closely at account recovery options and the quality of customer support. Those are the things that matter when something goes wrong, and in my experience, LastPass failed on both. ----- ### "Excellent Password Management" — 5.0/5 > **Stephanie** | *16 avril 2026* | E-learning | Taux de recommandation : 10.0/10 > > **Avantages**: I've used a few different password-management apps in the past, and I've always found LastPass to have the best UI and the most transparency around data management. > > **Inconvénients**: I have the browser extension installed, and unfortunately it often populates in fields that aren't login fields. I've had to disable it on some sites due to that issue, but it's likely the same thing would occur with other similar apps. > > I love that I can make folders in the app to organize my passwords better between personal and work use. ----- Page : 1/113\ Suivant: [Page suivante](https://www.capterra.fr/software/151988/lastpass?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/151988/lastpass) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées