Description de Listen360
Cette plateforme d'engagement client est fondamentale pour écouter les clients et en tirer des leçons. Grâce à des statistiques et des informations, cette solution vous aide à tirer parti des opinions directes des clients pour rendre vos produits et services plus significatifs pour les clients que vous servez.
Qui utilise Listen360 ?
Conçue pour les clubs de fitness, les services à domicile, les services aux consommateurs, la santé et la beauté, les soins de santé, etc., il s'agit d'une plateforme basée sur le cloud qui aide à améliorer les interactions des clients avec les entreprises.
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Absolute game changer the best in survey and NPS design. The ability to focus on detractors and your clients at risk so easy is great
The number of clicks to get to the screen to address a at risk user
Commentaires : Ease of helping my clients with things that they may have issues with and the efficiency of the surveys so that I know where my employees are doing well.
I love that this is so easy for not only the business side to use, but also the clients that we are surveying! They are happy that when we say it only takes a couple minutes of their time, that is exactly what the situation is. I also love the dashboard and set up so that you are able to see where/who can improve upon things, and where we are doing well. LOVE this product!
Some of the reports are hard to design so that they show what I am wanting them to, but that is a minimal issue when compared with the benefits.
Client feedback at your finger tips
I like that I can client feedback immediately after their session.
None, I think it's great, no improvement I can think of
Commentaires : Works well for what it is supposed to do. A great way to hear from your customers.
Listen 360 is a great way to stay connected to your customers and know what you are doing well and where your short comings are. Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed.
Pulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic.
Ease of use, graphics pulse of the customer worc
Need to have a fail safe for survey as false negatives are sometimes recorded