Description de Listen360
Cette plateforme d'engagement client est fondamentale pour écouter les clients et en tirer des leçons. Grâce à des statistiques et des informations, cette solution vous aide à tirer parti des opinions directes des clients pour rendre vos produits et services plus significatifs pour les clients que vous servez.
Qui utilise Listen360 ?
Conçue pour les clubs de fitness, les services à domicile, les services aux consommateurs, la santé et la beauté, les soins de santé, etc., il s'agit d'une plateforme basée sur le cloud qui aide à améliorer les interactions des clients avec les entreprises.
Où peut-on déployer Listen360 ?
Cloud, SaaS, web
À propos de l'éditeur
- Listen360
- Situé à Alpharetta, É.-U.
- Fondé en 2009
- Support téléphonique
- Chat
Langues
anglais
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À propos de l'éditeur
- Listen360
- Situé à Alpharetta, É.-U.
- Fondé en 2009
- Support téléphonique
- Chat
Langues
anglais
Listen360 en vidéos et en images
Comparez le prix du logiciel Listen360 avec ses alternatives
Fonctionnalités - Listen360
Alternatives à Listen360
Avis sur Listen360
Matt H.
Game changer!
Avantages :
Absolute game changer the best in survey and NPS design. The ability to focus on detractors and your clients at risk so easy is great
Inconvénients :
The number of clicks to get to the screen to address a at risk user
Michael M.
Simple to implement, valuable insights via easy-to-use interface for all levels of the org
Commentaires : Very positive, an invaluable tool for us, provides some flexible reporting and gives everyone the ability to use it at all levels of the org.
Avantages :
Simple interface, ability to filter/customize views of the data and use API to bring data into our custom BI tool to allow for more robust reporting
Inconvénients :
A bit difficult from an Administrator standpoint...could be more intuitive on how to set up new entities, new users, create hierarchy, etc.
Chanda B.
Listen 360
Commentaires : Works well for what it is supposed to do. A great way to hear from your customers.
Avantages :
Listen 360 is a great way to stay connected to your customers and know what you are doing well and where your short comings are. Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed.
Inconvénients :
Pulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic.
Robert L.
Listen 360 has a pulse on what is going on.
Commentaires : I have worked with listen 360 for several years and it is an easy daily view to see where we need to add additional attention to training, immediate communication and sometimes separations of employment if needed.
Avantages :
Easy to read daily reports / emails, easy to generate PDF printouts on individual technicians and post for all to see for customer retention.
Inconvénients :
There are times surveys come in for the wrong service line and this effects other scores under other technicians.
Toby M.
Great way to address customer issues
Commentaires : Listen360 is a great tool. If a customer wants to let you know about an issue they can. For our company, that facilitates a conversation that can make their experience much better, and help us correct a problem we might not have known we had.
Avantages :
Instant, direct feedback from your customers.
Inconvénients :
Confusion with my employees and franchise owners about how the NPS score is calculated, and how to negate a low score submitted by accident.
