Pour qui ?
Designed for fitness clubs, home services, consumer services, health & beauty, healthcare, and more, it is a cloud-based platform that helps enhance customer interactions with businesses.
Notes moyennes
20 avis- Note globale 4.8 / 5
- Facilité d'utilisation 4.6 / 5
- Service client 4.8 / 5
- Fonctionnalités 4.8 / 5
- Rapport qualité-prix 4.6 / 5
Informations sur le produit
- Version gratuite Non
- Essai gratuit Non
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Déploiement
Cloud, SaaS, web
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Formation
Formation en ligne en direct
Webinaires
Documentation
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Ressources d'aide
Support en horaire de bureau
En ligne
Informations sur l'éditeur
- Listen360
- http://www.listen360.com
- Fondé en 2009
En savoir plus sur Listen360
Our customer engagement platform is the key to listening to and learning from your customers. Through metrics and insights, we help you leverage direct customer feedback to make your products and services more meaningful to the customers you serve.
Listen360 - Fonctionnalités
- Analyse de texte
- Analyse des sentiments
- Analyse prédictive
- Analytique
- Collecte de données multicanal
- Gestion des commentaires
- Gestion des connaissances
- Gestion des enquêtes et sondages
- Segmentation de la clientèle
- Tableau de bord
- Analyse des sentiments
- Demande d'avis
- Gestion des campagnes
- Gestion des commentaires négatifs
- Gestion des réponses
- Notification en cas d'avis émis
- Partage social
- Surveillance des avis émis
- Tableau de bord
Logiciels les + demandés
Avis les plus utiles sur Listen360
Great product!
Publié le 12/07/2017
Sara N.
Commentaires: Ease of helping my clients with things that they may have issues with and the efficiency of the surveys so that I know where my employees are doing well.
Avantages: I love that this is so easy for not only the business side to use, but also the clients that we are surveying! They are happy that when we say it only takes a couple minutes of their time, that is exactly what the situation is. I also love the dashboard and set up so that you are able to see where/who can improve upon things, and where we are doing well. LOVE this product!
Inconvénients: Some of the reports are hard to design so that they show what I am wanting them to, but that is a minimal issue when compared with the benefits.
Customer Satisfaction is Top Priority
Publié le 15/08/2019
Michael F.
Avantages: This service is very valuable to our business. It gives us a chance to celebrate the WINS with our Team, and an opportunity to grow from areas that we can be doing better in the eyes of our members. We have been able to show our members that we take their feedback seriously and resolve most issues before they become problems, or before the person chooses to look elsewhere for their fitness needs.
Inconvénients: Nothing that I dislike about the software. I would love it is allowed us to survey our employees and get a NPS from them in regards to their work experience.
So important
Publié le 21/11/2019
Carrie D.
Commentaires: Pretty good. Easy to set up. Easy to use overall. I’m on it almost daily and having a snapshot from the day prior in my inbox helps me plan my day.
Avantages: It’s so important to get back to clients who have taken time to review and leave a comment. I love that Listen360 emails you daily with a dashboard of recent events
Inconvénients: The filters in reporting could be easier to use. If i want to see all clients who have left comments Even using the filters i still get several without
Réponse de l'éditeur
envoyé par Listen360 le 22/11/2019
Carrie, thank you so much for your great review!
As you know, we love feedback. We are currently working on ease of reporting features in our app, along with our beautiful new UI change. Stay tuned for updates on how we can make reporting easier for you. Thank you for using Listen360 in your day-to-day!
Great software with only two small issues.
Publié le 09/10/2018
Utilisateur vérifié
Avantages: Listen 360 is an easy to use platform that provides organization to customer feedback for my business. There are several reports that make this software a great tool for any small or large business.
Inconvénients: They kept reviewing my members who terminated their membership months after they had been gone. The software also sent reviews to visitors coming from other locations and the way this was programmed was not conducive to the environment my business is in.
Excellent system to gather critical feedback from your customers
Publié le 15/09/2017
Joseph G.
Commentaires: Easy to use
Avantages: The system easily integrates with your customer system, provides detailed feedback, and excellent reporting capabilities with immediate text and email notifications when customers provide negative feedback
Inconvénients: I don't believe the software has an app so viewing the website on a mobile phone is sometimes difficult
