CredentialMyDoc

Say good bye to your old Credentialing Software

Commentaires : We were able to improve the quality and speed of our credentialing process. Data input was simplified which increased our ability to quickly document provider information over the phone.

Avantages :

There are so many aspects about CredentialMyDoc that positively impacted our business. First and foremost the secured cloud based format. We were able to get away from storing our credentialing documents on a shared hard drive. Compatibility with our primary medical management system was a huge time saver. We could quickly intake new providers in our core system and share the data back and forth. This greatly reduced frustration from our providers and our employees.

Inconvénients :

We did have some challenges with integration, primarily due to our high security requirements and limited use of popular web browsers. Working with the Support teams we were able to integrate and avoid delays in the deployment.

Need more training

Commentaires : I feel like I need some training in different documents and/or reporting options. I'm sure there is more I can produce with CMD, I just don't know how.

Avantages :

The info is stored in an easy to read format. Also, ie. If I'm updating malpractice for all providers and in the "malpractice" tab, when I click on the arrow to proceed to the next provider, the malpractice tab opens automatically for them as well. This was a great update!

Inconvénients :

The reporting is not always intuitive, and sometimes comes in an Excel sheet, which takes some editing to turn into a PDF.

Could be better

Commentaires : It has been useful for logging information in the provider profiles, so we can pull that information quickly, however it is not very user friendly.

Avantages :

The ability to quickly search for a provider to pull up their information

Inconvénients :

Reports never pull information correctly. We were promised training when we first signed up and were never given any additional help with importing our own forms When new features are updated, we are not notified of the changes and stumble upon features we did not know existed It is not customized for our group practice, and has alot of fields that we don't need or even use Provider applications is not as customizable as we were lead to believe.

Extremely User Friendly Functionality

Commentaires : Customer support is exceptional from direct account contacts and customer support portal.

Avantages :

Easy to navigate and reflects other major credentialing database payors use for credentialing. Highly accessible from anywhere being web based. Tasks are easy to set up and follow. Fully customizable reporting feature is invaluable. Generating enrollment forms is a big time saver.

Inconvénients :

Latest update bugs are slowly being worked through and corrected by CMD.

CMD - Highly Recommended!

Commentaires : Overall, my experience with CMD has been terrific - right from the beginning, the sales representative that I worked with really understood my needs. I did feel that the Training Team dropped the ball a bit with me and I had to keep pestering them to complete the training, but once sessions were scheduled, the Trainer was great - she was even able to ferret out my personal level of technical understanding and train me at that level.

Avantages :

As a solo Credentialing and Enrollment Specialist, the CMD platform checks all the boxes for me... Provider details are automatically mapped to Payer Enrollment forms, its available on a small scale and it is a well-rounded database to manage Practice, Location and Provider data and documents. This platform allows me to work smarter, more effectively and most efficiently.

Inconvénients :

I haven't experienced a down-side to CMD as of yet... they allow all users the ability to make suggestions and requests for updates and changes, so its evolving constantly to meet client needs.

CMD Review

Commentaires : I love it, it has been a game changer within our company as far as organization and time to submit documents.

Avantages :

I like that everything is kept secure in one place. It helps keep us organized per provider and per location which with a large growing practice in many states is extremely helpful and necessary.

Inconvénients :

I would like to be able to give certain managers access to only the providers or locations within their own state/region. If there is a way, I would love to know! Like to be able to submit directly to the carriers through the program to track automatically.

Not happy with the services

Commentaires : The overall experience is not good as we are facing big issues in notes creation, notes sequence and reports. Need to fix these issues to avoid contract termination from our end.

Avantages :

Next follow up date intimation and ease to access.

Inconvénients :

Reporting and Notes issue. We are not able to see the notes the way we paste it at the time of creating them. Please fix it asap.

CredentialMyDoc Review 06.2024

Commentaires : CredentialMyDoc is overall a good product. In our experience it was better suited for us when we started out small. As we have grown, we have found the need for data entry automation to be more robust.

Avantages :

The tasking abilities and features available with uploading documents.

Inconvénients :

Lack of integration with CAQH. Would be good if Expiration Notices were more automated than what is currently available. Need an improved way for providers to access the MSO.

Review of CMD

Commentaires : Not impressed with the follow up. They give the impression that my issue is of no importance to them.

Avantages :

I'm not impressed with any of it. Everything is so spread out. A lot of scrolling and looking for things. My job is very fast paced. I need things at my fingertips, not having to scroll through a lot of stuff to find what I'm looking for.

Inconvénients :

Customer service is terrible. I have yet to get a response regarding the issue I am having, and that has been going on since 8/2023, almost a year. Still no response.

Great Software

Commentaires : The management is quite straightforward, and the customer service consistently provides excellent assistance.

Avantages :

The consolidation of all my provider information into a single, centralized location proved to be exceedingly beneficial. Additionally, the capability to effortlessly generate forms for our various insurance policies greatly enhanced our operational efficiency.

Inconvénients :

I do not have any drawbacks at the present time.

Review of CMD

Commentaires : Great tool to have for everyday use and future use.

Avantages :

That is stores needed documents and files for present and future use. and they reminders are great in order to keep timelines and deadlines met.

Inconvénients :

Sometimes the changes are a little tricky and takes time to figure out. (not often)

Supervisor, Contracts and Credentialing

Commentaires : It's not bad but it can be a lot better. Always room for improvemnet.

Avantages :

Serves a s a data base and expirable reminder feature

Inconvénients :

Not the best customer service, specially forms mapping team.

Community Health and Dental Care Review

Avantages :

Great data storage and custom reporting capabilities

Inconvénients :

License and Board Verifications are not currently working

Can be better

Commentaires : Can be improved but does the job. Add more colors like old template so certain functions pop.

Avantages :

stored credentialing information for each provider as an easy reference data base.

Inconvénients :

New format or template. Not as easy to use as old format/ template

Did not find the product useful

Commentaires : Very disappointing experience and found the product to be useless to us. It was basically a storage locker for documents since everything still needed to be completed outside of credential my doc. It turned out to be a very expensive "document storage locker"

Avantages :

Unable to answer this as we did not find the product helpful

Inconvénients :

Consistent issues with providers not receiving the link to application and unable to re-open if they could not complete all at once. Providers frustrated over link issues Program did not have the capability to directly link to Insurances, fax or email applications.

Great product !

Commentaires : Excellent product excellent support easy to use and train employees on this system

Avantages :

Simplicity of use , roster management, simple set up

Inconvénients :

We expanding to many more clinicians and locations needed more reporting features

Not worth it for us

Commentaires : Not good, it wasn't what I was expecting at all.

Avantages :

The implementation process didn't take very long.

Inconvénients :

I don't like the layout, it has a lot of things we didn't need, it was very click heavy to get to one item

great and useful

Commentaires : Easy to add all the information that I need to add for my providers. Hard to navigate to find what I am looking for directly

Avantages :

The option to list all of the information needed for my providers

Inconvénients :

Kind of hard to navigate what I need to find

Great website

Avantages :

easy to use and navigate through when I need it the most

Inconvénients :

I really cannot complain about the website

Great Software!

Avantages :

I love that CredentialMyDoc keeps me organized. There are tons of features including reports and live support when there is a need. It's very user friendly.

Inconvénients :

Last year CredentialMyDoc did a major update and it took more time than usual for all the features to transfer over.

Cadillac Product for Credentialing

Commentaires : It's been a smooth ride experience, just like you'd expect in a Cadillac.

Avantages :

Reporting, Tracking features for credentialing are top notch. The abilities to develop forms is cost effective.

Inconvénients :

Effectively setting up contracts was difficult for us with our multiple tax IDs and multiple locations but we got it done.

My Thoughts on CMD

Avantages :

I like how I am able to view my workflow and filter to see tasks that are specific to the day. I store a lot of information in CMD and it has helped as a second option in storing and managing provider data.

Inconvénients :

There is a lot of clicking involved to access different areas within CMD. I wish there was a short cut to access certain tools and run reports.

Good product with lacking support or new features

Commentaires : It functions for us for the price. With more and more insurance companies going online for applications we go there for enrollments. We likely need more training to make sure we are incorporating this into our everyday workflows as much as possible to get the best productivity out of the product. Support is lacking and improvements don't occur that often.

Avantages :

We like a lot of things to sold to us but some still do not work like the integration with CAQH. We like the tasks features the most.

Inconvénients :

The product is not great for projects. The support team is lacking as we have had a few issues that take constant follow up, sometimes with no resolution. We have had several "glitches" over the years.

CMD Review

Avantages :

I enjoyed the updates to the CMD software over the years of using it. It has become a very user friendly software.

Inconvénients :

My practice was one of the first Specialists group to use this platform. The growing pains were real.

CMD Review

Avantages :

Keeping up with State License and DEA certificate expiration dates.

Inconvénients :

I'm still trying to figure out how to efferently use the payer enrollment funtions.