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LionDesk
Description de LionDesk
LionDesk aide les professionnels de la vente à organiser leurs contacts, à éviter que des leads leur échappent et à s'assurer qu'ils restent la priorité des contacts importants afin de toujours être le professionnel sélectionné. Les principales fonctionnalités incluent des vidéos intégrées dans des textes et des e-mails, des campagnes de développement automatisées, des rappels de tâches proactifs qui vous contactent lorsqu'il est temps d'agir, etc. À partir de 25 $/mois.
Qui utilise LionDesk ?
Professionnels et équipes de vente, y compris les agents immobiliers, les agents de prêt, les représentants en assurance et les professionnels de l'automobile.
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LionDesk
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Liondesk: Almost a one stop Sales/Real Estate CRM Solution
Commentaires : I track all of my client interactions, current projects, to do's, information, and business projections through the software currently. I use the program every day multiple times a day.
Avantages :
Liondesk is a robustly featured CRM used for Real Estate but could probably be used for other forms of sales as well. The features that drew me to Liondesk are as follows: 1. Data Analytics: Robust data capturing and visualization 2. Features for the money: Contacts, emails, custom phone lines, text messaging, drips, deal plans and pipeline revenue projection, and soon a new AI. It is a fully featured system. 3. The price: It is very affordable when comparing the CRM to other software web apps in its class.
Inconvénients :
Liondesk is missing a robust "value add" form of drip. Like newsletters, informational articles on the real estate industry. The provided and shared drips come off as salesy without much value add for the consumer. Other CRM's in its class such as ixact and contactually provide this. This however, is understandable because both of those CRM'S are generally more expensive.
Réponse de l'équipe de LionDesk
il y a 4 ans
Hi Jordan, thrilled you're having success with LionDesk. Especially taking advantage of all the features the system offers. Thanks for being part of the community and sharing this helpful review.
LionDesk Has Been A Great Buy For Me!
Commentaires : Better lead management with my database. When leads come in from FB they go straight into a custom text/email campaign and don't fall through the cracks. The platform is clean and easy to navigate and I like the format a lot. I highly recommend the product. It's clear this company is going to continue to roll out with innovative and good upgrades to the software. Looking forward to seeing them.
Avantages :
I love this platform so far. It has been very user friendly and has most of the features I want for a very reasonable price. Innovation of new features seems to be at the front of mind for the company, which I look forward to seeing and trying out.
Inconvénients :
I really would like the option to use a straight to voice mail call feature. This would be great. The inclusion of an auto-dial feature would also be incredible. I'd love to see the creation of a social media digital management add on so that we could hire a social media manager that already has access to our database. Another cool feature I've never seen a CRM tackle is helping agents complete missing information on their clients. Like a people finder service that assists in helping to update old contact info, etc. Last item I really want which should actually be my first item is a monthly automated home value email that goes out to my database and gives them a monthly market snapshot type thing.
Réponse de l'équipe de LionDesk
il y a 3 ans
Thank you for the awesome review Jason & for choosing LionDesk as your integrated CRM. Regarding the auto dialer we have something in the works coming out this year :) Stay tuned for all the stuff we have coming!
If I could make it do what it supposed to do...
Commentaires : I think the program is good but not sure at what level we are operating. I will continue to use liondesk and hope we can get to some accommodation for setup and customer service. I don't know what it's going to take to get professional assistance with this program.
Avantages :
I like the idea that it will send video text messages in campaigns. I like the integration with y lopo. Pretty straightforward to use. I like but they promised it would do.
Inconvénients :
Customer service. Chat Windows take you 4 hours to respond makes it impossible for me to get assistance. I've never sat in one place waiting for somebody for 4 hours except for the birth of my two children. Answers, when given or short, Kurt, and rarely solve the problem. The inability to interact to actually identify the problem makes it impossible to solve it. I'm operating now I do not know level functionality with this program because I can get literally no assistance in a meaningful way to get it set up. I've had this program for nearly six months now and no one at liondesk can tell me if I'm operating it correctly, what should be done to optimize it, and how this could function best for my business. This requires interaction, human-to-human, but somebody who is knowledgeable about the actual implementation and use of the program towards the consumers business goals.
Réponse de l'équipe de LionDesk
il y a 4 ans
Hi Ken, Thanks for the great feedback. Love that you're taking advantage of the Video texting! For support questions, feel free to schedule a 1:1 call with our support team through the below link. 1:1 Support Appointment: https://calendly.com/Liondesk_support Also, if you're not already a member, join the LionDesk private Facebook group which is full of best practices and knowledge sharing with over 10k agents. Facebook Group: https://www.facebook.com/groups/liondesk/
Alternatives envisagées précédemment :
Beware of overzealous sales trickery
Commentaires : Totally tricked into a "FREE Trial" on the phone and told that they have the ability to set up custom data fields. After I gave them my credit card assuming it was to hold my "free trial" I was charged $39 and promptly told on the next line where I was setting up the solution that actually they cant do what the sales guy said and guess what??? No refunds! Had the solution less than 5 minutes and was tricked into signing up, customer service is the worst and their policies are terrible. Left a bad taste in my mouth enough to take the time to tell others to BEWARE...
Avantages :
It is an out of the box solution that most Realtors would get a benefit from using assuming they do not need a custom solution.
Inconvénients :
It does not allow custom data fields i.e. timeline, areas of interest, loan program etc. Also I wanted to use my own number which you have to either purchase from them or use your own (I had a Twilio number) and even with my number once I selected to use it with Liondesk they charge you to take it back even though I own the number. Using your own number is important when using SMS with leads.
Réponse de l'équipe de LionDesk
il y a 4 ans
Ouch Brian! We'd love the opportunity to earn your 5 star rating. How can we help?
Alternatives envisagées précédemment :
The CRM Your Real Estate Business Needs
Commentaires : I prefer the existing version of Liondesk and am dreadfully anxious it goes away and the new beta version will fully be running. Right now we have the option to run either version. They say the best CRM in real estate is the one you use.
Avantages :
The feature that I like best so far is the ability to customize a few fields. I also like the ability to edit and modify existing standard fields.
Inconvénients :
The new beta version has a 180° different interface and has changed the usability of the site which is the reason why I selected Liondesk.
Réponse de l'équipe de LionDesk
il y a 4 ans
Thank you for the awesome review Vanessa & for choosing LionDesk as your integrated CRM. We would love to jump on a call with you if you are sometime next week to get more insight on V2
