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Description de FixMe.IT
Une solution d'assistance à distance conçue pour offrir une assistance instantanée sans surveillance et à la demande aux clients situés partout dans le monde. À partir de seulement 32,50 $ par mois, FixMe.IT offre une gestion multisession, une assistance à la demande illimitée et un accès à 200 machines sans surveillance. Parmi ses autres fonctionnalités, citons la gestion de la marque, une navigation multimoniteur, le partage bidirectionnel du bureau, le transfert de fichiers, l'enregistrement de sessions, le reporting, une compatibilité avec les anciens systèmes d'exploitation, tels que Windows XP, etc.
Qui utilise FixMe.IT ?
Les professionnels de l'informatique travaillant pour des entreprises de toutes tailles et dans divers secteurs.
Où peut-on déployer FixMe.IT ?
À propos de l'éditeur
- Techinline
- Situé à Toronto Ontario, Canada
- Fondé en 2007
Assistance FixMe.IT
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat
Langues
anglais
FixMe.IT - Prix
À partir de :
- Oui, essai gratuit disponible
- Non, pas de version gratuite
FixMe.IT n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de FixMe.IT est disponible à partir de 32,50 $US/mois.
Plans de tarification obtenez un essai gratuitÀ propos de l'éditeur
- Techinline
- Situé à Toronto Ontario, Canada
- Fondé en 2007
Assistance FixMe.IT
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat
Langues
anglais
FixMe.IT en vidéos et en images
Fonctionnalités - FixMe.IT
Alternatives à FixMe.IT
Avis sur FixMe.IT
Best Remote Access Software Available
Commentaires : I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.
Avantages :
The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access.
Inconvénients :
If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain.
Seamless and "bullet-proof" remote control solution
Commentaires : In my years as an accountant in Public Practice and now using it to support family and friends in retirement FixMe.IT has never failed to deliver seamless and secure remote control access of a Windows computer. I had used many "remote access" products before FixMe.IT and none of them lived up to the ease and reliability of FixMe.IT .
Avantages :
FixMe.IT is intuitive and very simple to use for both the the consultant and the client. Connecting to a remote machine is as simple as having the remote user log into a website and advise the consultant of a numeric code. Another great feature is the "unattended access" feature which allows the consultant (with one time permission from the remote user) to access the remote device without requiring the presence of the remote user. In my years of experience with FixMe.IT I have never run into an occasion where it failed to load or run with any Windows machine user.
Inconvénients :
From time to time I need to support Mac machines and FixMe.IT only supports Windows devices.
It's hard to knock the product as it is but it's just ok
Commentaires : I am generally able to connect to my customers computers to assist with issues and install software
Avantages :
On demand sessions work great East to install and setup remote clients Easy to organize accounts by company
Inconvénients :
No Ability to go cross platform ie mac No mobile ability The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really!!! Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements.
Réponse de l'équipe de Techinline
il y a 7 ans
Hi Thomas, Thank you for the feedback and for being our valued customer. We regret that you've experienced this copy-paste issue - this is, indeed, non-standard behavior of our application, which in most cases can be attributed to custom or advanced antivirus settings, or other 3rd party local factors that we have absolutely no control over. As suggested in most reviews here, FixMe.IT's file transfer feature is quite reliable and easy to use. Furthermore, FixMe.IT offers several file transfer options including a file transfer button and drag-n-drop, so our intent at the time was to provide you with a feasible workaround in case copy-paste didn't work with a specific client machine. Regards, Dan | Techinline
Fortunately, we came across FixMe
Commentaires : Do you know these tools that can be immediately integrated into everyday life and never cause any trouble? Unobtrusive but really good. The software can do exactly what it's supposed to do.
Avantages :
- It is easy to use - It is fast - It is reliable - It seems to be safe
Inconvénients :
- The functionality - The price plan - That it leaves nothing to be desired
Simple and Fast Connection
Commentaires : It has been good, its a good product. The only draw back is the pricing structure, as others offer a scaled back speed at a free price. For some of the features its a great product to consider. Love the ability to create a custom installer, which makes the image of our company better.
Avantages :
Having used and still using many remote connection and management software providers, FixMe has been one that seems to work when others won't. Its fast, and simple. The remote reconnect after startup is great. Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it. The custom logo you can add to the install page is a nice feature.
Inconvénients :
If you are not using it often, and can seem expensive. Its billed monthly regardless if you are using it. Its based on technician, so if you have 3 people, you will need to have 3 licenses to all be working at the same time.
Réponse de l'équipe de Techinline
il y a 5 ans
Hi Rex, Thank you for sharing your experience and for being our valued customer! Subscription-based pricing is the software industry standard. Some vendors do offer so-called "lifetime" licenses, but that often means paying for upgrades on a yearly basis (which in the end is a more expensive and a less flexible option). FixMe.IT delivers unlimited on-demand connections, unattended remote access, multi-window remote control, and a lot more for only $30 per month or $300 per year, and I can say with full confidence that no other vendor offers a package like that at a lower price. Sure, there are some remote support apps that offer personal licenses for under $10 or even $5 per month which allows you to access one or two remote computers, but no more than that. While we understand that FixMe.IT's pricing model might not be ideal in some cases, it is still one of the most cost-effective remote support solutions on the market. Best, Dan | Techinline
