Qui utilise FixMe.IT ?

Les professionnels de l'informatique travaillant pour des entreprises de toutes tailles et dans divers secteurs.

Description de FixMe.IT

L'application d'assistance à distance la mieux notée, conçue pour offrir une assistance instantanée sans surveillance et à la demande aux clients situés partout dans le monde. À partir de seulement 25 $ par mois, FixMe.IT offre une gestion multi-sessions, une assistance à la demande illimitée et un accès à 150 machines sans surveillance. Parmi les autres fonctionnalités clés, citons la personnalisation de l'image de marque, la navigation multi-écrans, le partage de bureau bidirectionnel, le transfert de fichiers, les outils de dessin, l'enregistrement de session, le reporting et bien plus encore.

Informations sur FixMe.IT

Techinline

https://www.techinline.com

Fondé en 2007

Prix de FixMe.IT

FixMe.IT n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de FixMe.IT est disponible à partir de 25,00 $US/mois.

À partir de

25,00 $US/mois
Consulter les tarifs

Version gratuite

Non

Essai gratuit

Déploiement

Cloud, SaaS, web

Installation (Windows)

Formation

Formation en ligne en direct

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

FixMe.IT - Fonctionnalités

Logiciels de prise en main à distance
Chat en temps réel
Enquêtes et feedback
Enregistrement de session
Outils de diagnostic
Partage d'écran
Partage des fichiers
Transfert de session

Avis sur FixMe.IT

Afficher 5 avis sur 353

Note globale
4,7/5
Facilité d'utilisation
4,8/5
Service client
4,7/5
Fonctionnalités
4,4/5
Rapport qualité-prix
4,7/5
R. curtis M.
System Analyst
Génie civil, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 21/11/2018

"Best Remote Access Software Available"

Commentaires: I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.

Avantages: The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access.

Inconvénients: If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain.

  • Provenance de l'utilisateur 
  • Publié le 21/11/2018
Alex R.
IT Manager
Relations gouvernementales, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 21/01/2020

"Great bang for the buck!"

Commentaires: I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.

Avantages: Fixme offers remote admin access to end points that are in the field and not connected to the local domain via VPN or other connection options. This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors

Inconvénients: Sometime the local admin access for restarting as a system service is a bit wonky, its best to setup the PC and unattended access while on the local network to the domain and then kick the device out the door than trying to gain unattended access after the fact. Alsomany competitors have additional functionality to run scripts or gather data about a device in the background without the end user seeing, and Fixme does not offer that from the best I can tell.

  • Provenance de l'utilisateur 
  • Publié le 21/01/2020
Stephen L.
Managing Director
Informatique et sécurité réseau, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    3/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 27/06/2020

"PC Paramedics use FixMe.IT"

Commentaires: Network issues, Server issues, laptop and desktop issues. Printer issues. All the usual end user problems right down to data recovery on-line.

Avantages: The client can watch what the techie is doing.
Works reasonably well on a poor rural broadband connection down to 2mb/sec down - 50Kbs up
Can see from the dashboard what connections have been made by team members

Inconvénients: Trying to get luddites to run the client - not easy with older users especially. Lockdown has meant connecting to home working users used to having a co-worker close by who could assist. Can take 20 minutes sometimes to start a session! A simple click and go for the client would be a huge improvement.
Lack of Mac support is a big limitation, causing us to utilises two products.
Limit on number of unattended clients that can be stored is a pain in the Rse.

  • Provenance de l'utilisateur 
  • Publié le 27/06/2020
Thomas B.
Ceo
Réseaux informatiques, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    3/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 02/11/2017

"It's hard to knock the product as it is but it's just ok"

Commentaires: I am generally able to connect to my customers computers to assist with issues and install software

Avantages: On demand sessions work great
East to install and setup remote clients
Easy to organize accounts by company

Inconvénients: No Ability to go cross platform ie mac
No mobile ability
The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really!!!
Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements.

Réponse de l'éditeur

envoyé par Techinline le 07/11/2017

Hi Thomas,

Thank you for the feedback and for being our valued customer. We regret that you've experienced this copy-paste issue - this is, indeed, non-standard behavior of our application, which in most cases can be attributed to custom or advanced antivirus settings, or other 3rd party local factors that we have absolutely no control over. As suggested in most reviews here, FixMe.IT's file transfer feature is quite reliable and easy to use. Furthermore, FixMe.IT offers several file transfer options including a file transfer button and drag-n-drop, so our intent at the time was to provide you with a feasible workaround in case copy-paste didn't work with a specific client machine.

Regards,
Dan | Techinline

  • Provenance de l'utilisateur 
  • Publié le 02/11/2017
Dexter E.
Director
Réseaux informatiques, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    3/5
  • Support client
    Sans note
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 11/06/2020

"Perfect alternative to the more expensive options out there!"

Commentaires: Extremely positive. Covers 99% of my remote work (1% is Mac). For the value and the consistency of connection there is really no other product that comes close.

Avantages: Easy to use
Easy to deploy
Quick to connect
Enough flexibility for my needs
Excellent price!

Inconvénients: No remote support of Macs
No remote support from mobile device
Columns in Expert application are not useful
Multi screen support works but needs reminding of screen to focus on
The above really is very minor in the scheme of the product overall

  • Provenance de l'utilisateur 
  • Publié le 11/06/2020