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IT professionals from businesses of all sizes and across various industries


Notes moyennes

245 avis
  • 5 / 5
    Note globale
  • 5 / 5
    Facilité d'utilisation
  • 4.5 / 5
    Service client
  • 4.5 / 5
    Fonctionnalités
  • 5 / 5
    Rapport qualité-prix

Informations sur le produit

  • À partir de
    $25/mois
  • Prix
    Priced per concurrent seat. Multiple logins allowed. Unlimited sessions.
  • Version gratuite
    Non
  • Version d'essai gratuite
  • Déploiement
    Cloud, SaaS, web
    Installation (Windows)
  • Formation
    Formation en ligne en direct
    Documentation
  • Ressources d'aide
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Techinline
  • https://www.techinline.com
  • Fondé en 2007

À propos de ce logiciel

Cost-effective and easy-to-use remote support application designed for delivering unattended and on-demand support to clients located anywhere in the world. Starting at just $25 per month, FixMe.IT provides multi-session handling, unlimited on-demand support and access up to 150 unattended machines. Other key features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, drawing tools, session recording, reporting, and much more.


FixMe.IT - Fonctionnalités

  • Enquêtes et feedback
  • Enregistrement de session
  • Outils de diagnostic
  • Partage d'écran
  • Partage des fichiers
  • Transfert de session

Avis les plus utiles sur FixMe.IT

Software works great and it is easy to use.

  Traduire avec Google Translate
4/5
Note globale
5 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix

Commentaires: Remote login from my home or anywhere I bring my laptop. It is a fantastic value for the money.

Avantages: I like the ease of the client being able to go to fixme.it and initiating the remote session. The value for the features is incredible compared to other remote clients. Over the years it has really exceeded my expectations in terms of features and how it works. The latest updates in the last few years supporting multiple monitors has been nice as well as cropping the video to fit the guest screen. I do wish it was a bit easier to make customer notes on a client without having to be connected to them. I really think this program is very powerful for my business and I have over 50 unattended clients. I love the fact that I can troubleshoot system in the comfort of my office. Heck I can even wear my pajamas during the process!! haha

Inconvénients: I think it needs more features, like being able to lock the remote keyboard and mouse. I would also like to see making the remote system screen go black option so while I am completing tasks the client does not see the tools I am using to do so. I would also love to see remote file transfer option to and from the remote system. The most important is being able to install the unattended client without the remote user's intervention.

Réponse de l'éditeur

envoyé par Techinline le 21/09/2017

Hi Keith,

Thank you for reviewing FixMe.IT and for being our valued customer! Actually, we have three file transfer options, including drag-n-drop, copy-paste and clipboard transfer. Here's a short YouTube video we've made to showcase these features: https://youtu.be/1qLCOUBsf5c

Best regards,
Dan | Techinline

Windows Remote Support - The Easy Way

  Traduire avec Google Translate
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Commentaires: I have been using Fixme.IT for over 5 years now as my primary remote support tool. The service has been 100% available and reliable for me during all of the time that I have relied on Fixme.it. Connections are fast, the service is exceptionally responsive with virtually no lag (except when connected to some DSL customers).

Avantages: The Fixme (Techinline) software is easily installed on the "expert" (technician) system as well as the "client" system. Installation on the client system requires visiting the Fixme.it website and only two more clicks for the client. The connection is fast, secure and has a chat feature where communication can be handled between the technician and the client. Unlike RDP, the client screen is shared, so that the client will be able to see what is being done on his/her computer. The client can also use his/her keyboard and mouse during the remote support session and is able to participate in any actions needed. The client can also terminate the session at any time if necessary. With Fixme.it, the technician can remotely reboot the client system and log back in either in Safe Mode or normal Windows. The remote support session is secured and encrypted for security.
As a service provider, the user interface presented to the client can be customized with a custom layout including company name and logo. Considering that the service costs only per seat per year, it is an exceptional value compared to many other remote support solutions. Fixme.it also supports multiple concurrent support sessions, which saves time for both the client and the technician.

Inconvénients: I would like for this service to be able to support both MAC and Chrome OS in addition to Windows.