Description de Retently
Retently vous aide à mesurer efficacement la satisfaction des clients, à recueillir des avis et commentaires clients exploitables, à prévenir les pertes de clientèle et à transformer les détracteurs en partisans de marque.
Retently envoie à vos clients une enquête de satisfaction composée d'une seule question. Les clients peuvent alors attribuer une note à votre entreprise et fournir des commentaires supplémentaires. Votre Net Promoter Score est ensuite calculé en fonction des réponses de l'enquête.
Qui utilise Retently ?
Toute entreprise qui souhaite mesurer et améliorer le taux de satisfaction de ses clients.
Où peut-on déployer Retently ?
Cloud, SaaS, web
À propos de l'éditeur
- Retently
- Situé à Palo Alto, É.-U.
- Fondé en 2015
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat
Pays disponibles
Allemagne, Australie, Canada, Royaume-Uni, États-Unis
Langues
anglais
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À propos de l'éditeur
- Retently
- Situé à Palo Alto, É.-U.
- Fondé en 2015
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat
Pays disponibles
Allemagne, Australie, Canada, Royaume-Uni, États-Unis
Langues
anglais
Retently en vidéos et en images
Comparez le prix du logiciel Retently avec ses alternatives
Fonctionnalités - Retently
Alternatives à Retently
Avis sur Retently
Mark D.
Clean, beautiful design, intuitive interface, great customer support, and a high value product.
Commentaires : Ease of use, beautiful and intuitive interface, cost effective.
Avantages :
I was looking JUST an NPS solution. Many of the bigger survey companies provide NPS as an option, but you end up having to pay for all the other bells and whistles you may not need. If you're a believer in the power and value of the NPS survey, you realize you don't NEED any other type of survey. The fact that Retently solely focuses on the NPS survey, and at a great price point, made them the obvious choice for me.
Inconvénients :
None!
Evan C.
Alternatives envisagées :
Solid Platform, Great Support, Very Affordable
Avantages :
The product was very easy to set up and transition from other vendors. With in a day I had imported all our data and was ready to send out a campaign. Very easy to use.
Inconvénients :
There's not much I don't like about this software. There are additional features I would like to see but they are already on the developer's road map. The only real feature I feel needs to be priortised is being able to one one contact across multiple campaigns (think surveys) with rules to prevent multiple surveys being sent. For example, if I have an NPS, CES and CSAT Campaign that all have similar triggers, a customer could receive all 3 surveys. The team are very responsive though and working to make this a platform businesses of all sizes can rely on. Very happy we made the switch.
George M.
Does what it promises
Commentaires : We use Retently as our NPS survey platform for our web platform. This has allowed us to measure the satisfaction score for our clients, reach out to them when they have an issue, and generally improve on our relationship with them.
Avantages :
Simple and modern UI Fairly generous plan for up to 3,000 responses per month The dashboard functionality allows for filtering out results in multiple ways (dates, campaign, tags, etc)
Inconvénients :
Retently does one thing, NPS surveys, and it does it well. However, it could be more versatile in how its campaigns are setup. It currently allows for open ended questions and a thank you page, but I would love it if there were other options for surveys, as well as more customizations options. As far as I know there is no easy way to integrate with an Android/iOS mobile app.
Hilary S.
Alternatives envisagées :
The best customer support!
Commentaires : This is a great tool for helping to understand your customer experience and evaluate NPS.
Avantages :
Retently has phenomenal customer support. Their live chat has an almost instant response time and the team never hesitates to walk you through a problem. We selected Retently for this purpose. Price-wise, it has similar features and implementation to a lot of comparable services, but we liked their Intercom integration and team!
Inconvénients :
The menu can be a bit cumbersome to understand and I feel like they could be a bit more clear about what each feature does in terms of reporting and analyzing.
John W.
Great Product
Commentaires :
Hi!
I'd like to share a quick overview of my experience with Retently.
Recommendations to others
Retently app is easy to setup, and within minutes you can get it working.
There are clear steps on what you have to do after signing up t :
Import Customers
Personalize Survey
Finish Set up
What do you like best?
Conversations chat - help me stay connected with the customers
Notifications - send me immediate, daily, weekly reports of new responses and scores
Segmentation Customers
Segmentation of Responses
Dashboard Analytics and Trends
What problems are you solving and what are my benefits?
This app allows me to send Net Promoter Score surveys to my customers , that way I can track their satisfaction and improve my business by delivering more value to the customers.
Avantages :
Conversations chat - help me stay connected with the customers Notifications - send me immediate, daily, weekly reports of new responses and scores Segmentation Customers Segmentation of Responses Dashboard Analytics and Trends
Inconvénients :
Nothing, great product and great service!They delivered the value at the right time with the right mindset.
