Description de Retently
Retently vous aide à mesurer efficacement la satisfaction des clients, à recueillir des avis et commentaires clients exploitables, à prévenir les pertes de clientèle et à transformer les détracteurs en partisans de marque.
Retently envoie à vos clients une enquête de satisfaction composée d'une seule question. Les clients peuvent alors attribuer une note à votre entreprise et fournir des commentaires supplémentaires. Votre Net Promoter Score est ensuite calculé en fonction des réponses de l'enquête.
Qui utilise Retently ?
Toute entreprise qui souhaite mesurer et améliorer le taux de satisfaction de ses clients.
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Clean, beautiful design, intuitive interface, great customer support, and a high value product.
Commentaires : Ease of use, beautiful and intuitive interface, cost effective.
I was looking JUST an NPS solution. Many of the bigger survey companies provide NPS as an option, but you end up having to pay for all the other bells and whistles you may not need. If you're a believer in the power and value of the NPS survey, you realize you don't NEED any other type of survey. The fact that Retently solely focuses on the NPS survey, and at a great price point, made them the obvious choice for me.
Alternatives envisagées :
Solid Platform, Great Support, Very Affordable
The product was very easy to set up and transition from other vendors. With in a day I had imported all our data and was ready to send out a campaign. Very easy to use.
There's not much I don't like about this software. There are additional features I would like to see but they are already on the developer's road map. The only real feature I feel needs to be priortised is being able to one one contact across multiple campaigns (think surveys) with rules to prevent multiple surveys being sent. For example, if I have an NPS, CES and CSAT Campaign that all have similar triggers, a customer could receive all 3 surveys. The team are very responsive though and working to make this a platform businesses of all sizes can rely on. Very happy we made the switch.
Does what it promises
Commentaires : We use Retently as our NPS survey platform for our web platform. This has allowed us to measure the satisfaction score for our clients, reach out to them when they have an issue, and generally improve on our relationship with them.
Simple and modern UI Fairly generous plan for up to 3,000 responses per month The dashboard functionality allows for filtering out results in multiple ways (dates, campaign, tags, etc)
Retently does one thing, NPS surveys, and it does it well. However, it could be more versatile in how its campaigns are setup. It currently allows for open ended questions and a thank you page, but I would love it if there were other options for surveys, as well as more customizations options. As far as I know there is no easy way to integrate with an Android/iOS mobile app.
Alternatives envisagées :
The best customer support!
Commentaires : This is a great tool for helping to understand your customer experience and evaluate NPS.
Retently has phenomenal customer support. Their live chat has an almost instant response time and the team never hesitates to walk you through a problem. We selected Retently for this purpose. Price-wise, it has similar features and implementation to a lot of comparable services, but we liked their Intercom integration and team!
The menu can be a bit cumbersome to understand and I feel like they could be a bit more clear about what each feature does in terms of reporting and analyzing.
Superb Customer Service and product
Commentaires : It's great to be able to have different campaigns for the various offerings of our business so we can track what is successful and gain valuable feedback as to what is working well for our clients.
Firstly, every experience I have had communicating with Retently has been a positive one. They always answer questions promptly and communicate effectively - no room for needless frustrations! The software itself is very user friendly, easy to setup and use. I researched several products before choosing Retently and this was based on various things - customer service, user friendly / ease of setting up and price.
Initially we only signed up to the cheapest package which includes only one campaign. We soon realised we needed more than one campaign. But that's not a Retently software issue and not something I didn't like - it's just something that I discovered we would need (more than one campaign) so we have upgraded to the next package.