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Description de Rural Billing

Le système de facturation des services publics Rural Billing est une solution de facturation facile à utiliser, extensible et abordable. Contrairement aux systèmes de facturation trop complexes, limités ou coûteux pour les petites entreprises de services publics, Rural Billing contient toutes les fonctionnalités dont vous avez besoin à un prix économique.

Qui utilise Rural Billing ?

Les PME de services publics.

Rural Billing ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Rural Billing

Rural Billing

4,9 (51)
989,00 $US
unique
Version gratuite
Version d'essai gratuite
21
Intégrations introuvables
4,9 (51)
4,8 (51)
4,9 (51)
VS.
À partir de
Types de licence
Fonctionnalités
Intégrations
Facilité d'utilisation
Rapport qualité-prix
Service client
695,00 $US
unique
Version gratuite
Version d'essai gratuite
44
8
4,2 (80)
4,3 (80)
4,5 (80)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Rural Billing

Note moyenne

Note globale
4,9
Facilité d'utilisation
4,9
Service client
4,9
Fonctionnalités
4,7
Rapport qualité-prix
4,8

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
88%
4
12%
Sandra
Office Manager (É.-U.)
Équipements publics, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

AWESOME SOFTWARE

5,0 il y a 8 ans

Commentaires : I love the Rural Billing!!!! It is easy to understand! I love the tech support help! I have nothing but great things to say about this software!!!

Avantages :

Pros: I love how you can talk to the support. I love how you can print anything you need to on the bills. It is very easy to learn and work with. I am thankful for being able to talk to a "REAL PERSON"!! Very fast and easy emailing, calling. I LOVE how the tech support can go into your computer and help you with anything you need!!!! I think it is a great help to any company that they send the billing sheets out without even asking! I wasn't ever trained for this job and I have called many, many times needing help and the gentleman that I speak with has always treated me with the most respect and encourages me and helps me to learn whatever I need to know!!! I am very blessed to have such a fantastic software!!! Thank you all!!

Inconvénients :

The only problem I can say is one thing: The activity sheet is hard to explain and break down to the older customers. I have went to show details and still had to go step by step to explain why a customer owed what they did. It is easy if they have a bill no late fee and pay it! That is simple. The ones I need more help with are like a person owes a bill, then late fee applied, then another bill, they make a payment, it needs to be able to be placed under the bill they are making a payment for. I can give you a customer to show you a example for. I have to sit with the customer and go step by step adding and taking away to come up with why they owe each thing. I know this is hard to understand but please feel free to email me or call me so I can help you understand. 256-354-2359

Taylor
Assistant Clerk (É.-U.)
Administration publique, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Highly Recommend!

5,0 l’année dernière

Commentaires : Since I took over our sewer department, I have had to learn how to use this software and it has been super easy and I haven't had much problem with figuring it out. My hard drive recently crashed and customer support was able to help me get back on track and it took no time!

Avantages :

The activity log is very helpful to help keep up with payments. Some customers get behind or pay ahead and pay different amounts than the bill so being able to see that activity helps me make sure their account is correct. I also like that when customers pay online through GovPortal it transfers over to Rural Billing. This has been super helpful so I don't miss customer payments.

Inconvénients :

So far I have not come across anything I have had problems with.

Marsha
Office Manager (É.-U.)
Équipements publics, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

customer support with Rural billing

4,0 l’année dernière

Commentaires : Great.

Avantages :

What I like about rural billing is the customer service/support. [sensitive content hidden] will make himself available even at the last minute to assist me with any issues I might be having with the software. Although, I am able to navigate through the software, there are times when I can't figure out certain processes. [sensitive content hidden], walk me through each process and will follow up with me. He is awesome.

Inconvénients :

We use the software for utilities only. It would be nice to have a work order system within rural billing.

Réponse de l'équipe de Redline Data Systems

l’année dernière

Thanks for the review, Marsha. Regarding work orders, Rural Billing does provide simple work order processing. Please take a look at the Work Orders tab and if you need any assistance, please let us know.

Monica
Village Clerk (É.-U.)
Administration publique, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Product

5,0 il y a 3 ans

Commentaires : This is a fantastic program for our small community's water billing program.

Avantages :

I like the ease of use of this program. I got thrown into the program with no training or assistance, and it was very easy to at least get started.

Inconvénients :

I don't like that you cannot look up work orders for each specific account. You have to go through every work order you created to find it

Réponse de l'équipe de Redline Data Systems

il y a 3 ans

Thanks for your review, Monica! As per our phone conversation, you can search for workorders, on the workorder screen, by account number, name, address or workorder number. As you suggested, we will look at adding a feature that would allow you to see the workorders for the account currently being viewed on the accounts screen. Thanks for your feature suggestion.

C. Darren
Manager/Superintendent (É.-U.)
Équipements publics, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Rural Billing is by far the most user friendly software we have seen when comparing to others.

4,0 il y a 7 ans

Commentaires : All the current technology available, with respect to software itself, but mostly customer service. We get any/all updates when they become available, but we get timely customer service which I like. If there ever is a problem, we simply e-mail Rural Billing, and usually within a few hours we receive a response indicating when and how it will be resolved. I don't ever remember having to beg for help, which is nice.

Avantages :

It is simple, and easy to use, with account information quickly accessed. There are no needless screens or info to navigate thru when analyzing customer inquiries.

Inconvénients :

The only thing I can think of is the activity screen is reflected on two pages instead of one, when choosing the default dates. Other than that, I have no complaints.