Description de Upper Hand

Simplifie la gestion d'entreprises sportives, en fournissant des outils marketing de pointe avec des logiciels et des prix personnalisés.

Qui utilise Upper Hand ?

Les clients comprennent des professionnels de la gestion du sport, des entraîneurs, des formateurs, etc. Pour ceux qui gèrent l'inscription, le suivi financier ou la planification d'une entreprise sportive, Upper Hand est l'outil qu'il faut !

Où peut-on déployer Upper Hand ?

Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile)

À propos de l'éditeur

  • Upper Hand
  • Situé à Indianapolis, É.-U.
  • Fondé en 2012
  • Support téléphonique
  • Chat

Pays disponibles

États-Unis

Langues

anglais

À propos de l'éditeur

  • Upper Hand
  • Situé à Indianapolis, É.-U.
  • Fondé en 2012
  • Support téléphonique
  • Chat

Pays disponibles

États-Unis

Langues

anglais

Upper Hand en vidéos et en images

Upper Hand Logiciel - 1
Upper Hand Logiciel - 2
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Upper Hand Logiciel - 5
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Vidéo de Upper Hand
Upper Hand Logiciel - 1
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Comparez le prix du logiciel Upper Hand avec ses alternatives

Upper Hand

95,00 $US/mois
Version gratuite
Essai gratuit
s/o
Version gratuite
Essai gratuit
69,00 $US/mois
Version gratuite
Essai gratuit
159,00 $US/mois
Version gratuite
Essai gratuit

Fonctionnalités - Upper Hand

  • Accès mobile
  • Alertes/Notifications
  • Analyse des données de jeu
  • Application mobile
  • Automatisation du marketing
  • Base de données de membres
  • Booking Management
  • Communication avec les membres
  • Facturation
  • Gestion d'équipe
  • Gestion de la communication
  • Gestion de la disponibilité
  • Gestion de site web
  • Gestion des abonnements
  • Gestion des calendriers
  • Gestion des clients
  • Gestion des contacts
  • Gestion des contrats/licences
  • Gestion des cotisations
  • Gestion des cours
  • Gestion des employés
  • Gestion des inscriptions
  • Gestion des visiteurs
  • Gestion des événements
  • Gestion du personnel
  • Inscription de groupes
  • Inscription en ligne
  • Inscription sur place
  • Intégrations de tiers
  • Mises à jour en temps réel
  • Notes de session
  • Paiements en ligne
  • Paiements électroniques
  • Planification
  • Planification des cours
  • Planification des groupes
  • Planification des rendez-vous
  • Planification en temps réel
  • Point de vente (PDV)
  • Portail client
  • Portail des membres
  • Portail libre-service
  • Pour studios de yoga et pilates
  • Profils client
  • Rappels
  • Rapports et statistiques
  • Renouvellement d'abonnements
  • Répertoire de membres
  • Réservation en ligne
  • Suivi des participants
  • Suivi des présences
  • Système de calendrier et de rappel
  • Traitement des paiements
  • Types de membres
  • e-mail marketing
  • Évaluations de la condition physique

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Avis sur Upper Hand

Note moyenne

Note globale
4,1
Facilité d'utilisation
4,0
Service client
4,4
Fonctionnalités
3,7
Rapport qualité-prix
4,0

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
44%
4
34%
3
11%
2
10%
1
1%
Jiselle
Executive Director (É.-U.)
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

So convenient!

5,0 il y a 3 ans

Commentaires : The entire process has been easy from the initial request for information, to setting up our programs and events. Would definitely recommend their software!

Avantages :

Being a non-profit that is focused on many aspects, this software helps me in each one. The many programs we run, employee tracking, and in the near future, facility management. You aren't really limited to what you can do with this software. If it isn’t something they currently do, they are open to any and all ideas to make it even more user friendly. Whatever makes it easier for us!

Inconvénients :

The only downside is some of the small things that we aren’t able to customize ourselves, as far as special questions in the account creation process. Since they are always updating and coming up with ideas, I’m sure it will happen soon.

Réponse de l'équipe de Upper Hand

il y a 3 ans

Hi there Jiselle, We appreciate the kind words! We're thrilled to hear that Upper Hand has worked out for you and has helped manage your programs and staff. It's always humbling to hear how we're able to make our customers' lives easier. We're also happy that you have found the software very customizable and flexible - that is music to our ears! We put a lot of work into hearing our customers' feedback, so we're glad to hear it's serving its purpose and helping you out. Have a great day, and thanks for the review!

Natasha
Marketing & Creative Coordinator (É.-U.)
Sports, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Customer Service!

5,0 il y a 2 ans

Commentaires : Customer service has been exceptional.

Avantages :

We initially go it for our training sessions located at our warehouse location. It has been great especially with the app. Coaches are able to see on their end if they have anyone signed without having to go us. Clients are able to sign up via the app if they didn't get a chance to do it ahead of time. We also use UpperHand to create a new website which has been great overall.

Inconvénients :

You can't group programs together. You have to do multiple links for the same event.

Réponse de l'équipe de Upper Hand

il y a 2 ans

Hi Natasha, Thanks so much for taking the time to write a review. We're thrilled to hear about your positive experiences with our app and customer service. We appreciate your feedback on how we can continue to improve to better serve your needs. Thank you again and have a great day!

Brett
Ceo (É.-U.)
Sports
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Frustrating

2,0 il y a 5 ans

Avantages :

I like the concept of what they are trying to do. I really believe there's a need for it and was sold from the beginning from the sales and marketing team who told me everything or software could do. Also their customer service is very good, they have a support team that gets back to you quickly which is always great, but I think they are overwhelmed.

Inconvénients :

I'm really not one to complain, but this experience has been very frustrating. Like trying to hang onto a greased pig. Especially trying to get to the root of the problem-- it's really difficult to do and feels like you have to fight to get real answers. For every camp or clinic we post, there seems to be some bug that customers can't figure out. And I can't help but feel that the upper hand team is blaming that on the customer or on us rather than taking steps to eliminate recurring confusion. I feel like to the upper hand team, any issues are no big deal as their development team is working to fix them.. but those issues end up being hours and hours for me having to bring those customers back around and get them manually signed up. Additionally, when I was sold on the program, they showed me functionality that would be useful in facets more than just camp sign-ups. Lesson sign-ups, memberships, crm And some others. Just having those would have made the software pay for itself by canceling other software's. However, once we started, we found that those other functionalities did not have the features we needed to be able to use them. I think the software has tons of potential and could be very useful, but I think it needs another one or two years of development with close customer feedback. I don't think it's worth it to pay for it as it is now, I think there are better options. Just my two cents, happy to discuss my experience

Réponse de l'équipe de Upper Hand

il y a 4 ans

Thanks for your review Brett and we are sorry about your experience using Upper Hand. You definitely hit some bugs as we transitioned into a new interface, and we'd love to show you the new platform after implementing your feedback.

Liz
CEO (É.-U.)
Sports, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Easy for customers, but lacks some bells and whistles

4,0 il y a 2 ans

Commentaires : Upper Hand doesn't have as many features as our old software, which makes it a little harder to use when you're used to having tons of control. But the plus side is that it does a few things very, very well. Overall our customers are having a much easier time using this software, and it's straightforward if you're doing straightforward things with it.

Avantages :

The software is pretty easy for customers to use, and we have a lot more customers doing their own account management vs. asking me to do it like they did with our last CRM. It looks great, and creating events is very easy.

Inconvénients :

It's hard to tell what your customers owe. Different things are managed in different places - to cancel a lesson you have to go to the contacts tab, to mess with a membership you have to go to the membership tab (can't do it from the contacts page), to see what people owe you have to go to reports. It's hard to shift money around if a customer buys one thing and then decides they wanted something else instead. Also, it sends way too many emails, including a receipt that makes customers think they've been double charged because of the way it's worded.

Réponse de l'équipe de Upper Hand

il y a 2 ans

Hi Liz, Thank you so much for taking the time to write a review. We are happy to hear that your clients find our software easy to use--that is one of our main goals! However, we are sorry to hear that certain functionality could be improved. I have passed along your feedback to our product team so that we can continue to improve for your use cases. Thank you again for your candid feedback, and have a great day!

Natasha
Marketing Coordinator (É.-U.)
Sports, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great for Lessons

4,0 il y a 7 mois

Avantages :

UpperHand has made it very easy for our clients to book lessons and apply credits from bulk packages. Also made it easier for instructors to see who scheduled lessons with them. Instead of waiting for an email form our training director.

Inconvénients :

Still have to do a work around if an instructor needs to be listed for multiple sessions the same day but is flagged as a conflict.

Réponse de l'équipe de Upper Hand

il y a 7 mois

Hi Natasha, Thank you so much for taking the time to write a review! We are so glad to hear that the software has enhanced your staff and client experience when purchasing and scheduling lessons. We also greatly appreciate your feedback on how we can continue to improve to best fit your business needs. Thank you again for the kind words, and hope you have a great day!